1. 1
TERESITA BEACH
520-906-5640
Beach.Teresita@gmail.com
SUMMARY OF QUALIFICATIONS
 8+ years of experience in supervision/management
 20+ years of providing excellent customer service
 Work effectively:
o Under stringent time constraints
o Independently as well as in a team
o With outside constituents and consumers
 Document information precisely and meticulously
 Organized and time management focused
 Contribute whole-heartedly to the mission
 Computer literate: MS Word, MS Excel, Access, PowerPoint and Outlook; EHR
PROFESSIONAL EXPERIENCE
Supervision/Management
 Supervised 15 personnel
 Interviewed prospective personnel
 Hired new personnel
 Trained personnel on:
o Daily job requirements
o Company policies and procedures
o Changes to standards or governing regulations
o Requirements to ensure continued compliance
 Monitored employees to ensure quality delivery of services
 Reviewed staff performance monthly
o Counseled employees on professional and personal issues
 Prepared employee improvement plans
o Monitored employees closely to ensure improvements occurred
 Gave raises/incentives to deserving personnel
 Recommended deserving personnel for promotions
 Scheduled personnel on a weekly basis
 Approved vacation requests after ensuring adequate coverage
 Filled in for staff unscheduled absences
 Fired individuals in accordance with company policies and procedures
 Worked in concert with other departments
 Controlled keys
 Documented all relevant and necessary customer information in electronic databases
 Audited files to ensure accuracy and meet billing requirement
 Ensured all services rendered would assist in continued credentialing

2. 2
 Compiled data and prepared administrative reports
TERESITA BEACH
520-906-5640
Beach.Teresita@gmail.com
Customer Service
 Greeted customers entering facility
 Listened to customers to identify what they really wanted or needed
 Identified and explained options satisfying customers’ wants or needs
 Informed customers of company policies and procedures
 Ensured customers were in receipt of proper coordination and treatment needs
 Facilitated meetings to provide optimum services to customers
 Provided alternatives to customers
 Escorted or directed customers to appropriate departments
 Opened and closed registers
 Prepared register drawers for start of business
 Counted receipts at end of business
 Reviewed and approved lines of credit for customers
 Authorized returns and cashing checks over normal amounts
 Provided Western Union transfers and deliverables services to customers
 Inventoried stock annually
 Prepared layaway tickets for customers
 Maintained:
o Confidentiality
o A calm professional demeanor when dealing with customers and staff
o A neat and safe work environment
 Operated:
o PC
o Printer
o Copier
o Scanner
o Facsimile
o POS register
o Bill counter
o Change counter
o Multi-line telephone
o Electronic/manual
safe
o Hand-held UPC scanner
EMPLOYMENT HISTORY
Hospital and Veterans Services Coordinator 2008-2016
Hospital Liaison 2005-2008
Case Manager/Clinical Liaison 2003-2005

3. 3
Codac Health Recovery Wellness, Inc., Tucson, AZ 12/2003-
03/2016
Senior Sales Representative, AAFES/Davis-Monthan, AZ 1996-2003
EDUCATION/TRAINING
MBA, Western International University, Phoenix, AZ
B.A., Psychology–Minor: Sociology, University of Arizona, Tucson, AZ
DOD Ethics Training, AAFES, Davis-Monthan, AZ
Nonviolent Crisis Intervention Training-CPI), Tucson Police Department, Tucson, AZ
Finger Print Clearance, Arizona Department of Public Safety, Tucson, AZ
First Aid/CPR/AED Certified, CODAC, Tucson, AZ