The document outlines various procedures and policies implemented at a hospital to improve patient care and experience. It discusses setting up help desks, clear signage, and separate areas for patients, visitors, and staff. Standard operating procedures and infection control measures are in place. The outpatient department has digital records, separate billing counters, and screening of patients. Indoor patient policies cover billing, admissions, discharges and visitor restrictions. Quality improvement measures include employee training, performance reviews, and problem solving meetings.
AIIMS- OPD Appointment Management System
Understanding the outdoor patient flow at AIIMs and the efficiency of the system handling the footfalls. ZeebraCross Heath team conducted a research on understanding the problems which the Outdoor Patients encounter – like long waiting queues, limited service counters for patient registration, improper maintenance of patients’ traffic at the OPD section. These factors play a vital role in diluting the patient experience & provide them with an option to look for better alternatives. Backed with actual findings & data the Team suggested an approach which comprehended the challenges in most effective manner- An SMS Solution with Back feed technology and analytics & a centrally monitored TV channel with a compatible platform.
SMS registration technology where the issued Sms code would act as the ID and Token for patients identification thereby cutting down the waiting time; unmanageable crowd & preventing patients from getting turned away. The centrally monitored TV channel helps the authorities to get engaged with the patients , while they are waiting informing them about the waiting time & the throughput for each doctor so that they could effectively to plan their stay and appointment .
AIIMS- OPD Appointment Management System
Understanding the outdoor patient flow at AIIMs and the efficiency of the system handling the footfalls. ZeebraCross Heath team conducted a research on understanding the problems which the Outdoor Patients encounter – like long waiting queues, limited service counters for patient registration, improper maintenance of patients’ traffic at the OPD section. These factors play a vital role in diluting the patient experience & provide them with an option to look for better alternatives. Backed with actual findings & data the Team suggested an approach which comprehended the challenges in most effective manner- An SMS Solution with Back feed technology and analytics & a centrally monitored TV channel with a compatible platform.
SMS registration technology where the issued Sms code would act as the ID and Token for patients identification thereby cutting down the waiting time; unmanageable crowd & preventing patients from getting turned away. The centrally monitored TV channel helps the authorities to get engaged with the patients , while they are waiting informing them about the waiting time & the throughput for each doctor so that they could effectively to plan their stay and appointment .
Presentation given by Dr. Rajesh Harshvardhan, Department of Hospital Administration, AIIMS on August 1st, 2011 at eWorld Forum (www.eworldforum.net) in the session Sharing Good Practices in eGovernance
OPD is the mirror of the hospital, which reflects the functioning of the hospital being the first point of contact between the patient and the hospital staff.
Patients visit the OPD for various purposes, like consultation, day care treatment, investigation, referral, admission and post discharge follow up. Not only for treatment but also for preventing and promotive services like, health check up, Immunisation, Physio-therapy and so on.
Medical Records is a foremost important in the healthcare accreditation bodies like JCI,NABH are very adherent about its documentation,retention and confidentiality.
An accomplished and polished professional with an extensive background as a Certified Medical Assistant. Provides clinical office support to Physicians, performs patient care and administrative duties, delivering quality patient care. Ability to utilize medical skills as a training instructor or manager. Excellent telephone manner and deals effectively with the public. Versatile to work independently, in a team, or flexible when required.
Unit 1 Hospital by Ravinandan A P 2022 RaviNandan27
Hospital Definition, Classification of hospital- Primary, Secondary and Tertiary hospitals, Classification based on clinical and non- clinical basis, Organization Structure of a Hospital
"Developing an infrastructure master plan is essential to guide increasing healthcare capacity and making sure that the sector meets the rising demand for quality services and facilities"
PIET: Building a heuristic, interdisciplinary program focused on commercializ...the nciia
In 2008, the University of California, in partnership with NCIIA, created the Program for International Energy Technologies (PIET) in order to accelerate the dissemination of low cost, clean energy, energy efficient solutions into the market in developing countries. The main objectives of this initiative are to: build an on-going program that will educate and engage UC Davis students in energy-related issues in developing countries; bridge the current gap between the need and existing technologies by creating market-based, entrepreneurial dissemination strategies; and allow student teams to create an impact on partner communities. The program's founder, Kurt Kornbluth, will talk about the PIET approach as well as curricula, the challenges and successes in development of the program, and highlights the current projects.
The Last Mile: Building an innovation ecosystem to support technology entrepr...the nciia
The last mile in the development of a new venture, moving from feasible concept to business, can result in the venture never starting. Entrepreneurs, especially those in rural communities, often lack access to the resources and expertise needed to harden the concept and convert it to an operating business. In 2009, the N2TEC Institute launched a unique summer accelerator program that included an AI2V intensive workshop and an eight-week period that addressed the critical knowledge, expertise, and resource issues of the participants by surrounding them with a team of mentors and experts. The result was the launch of five new businesses in South Dakota and one in Oregon. Participants were selected from a national call for technology entrepreneurs willing to move to Sioux Falls for the summer, receive a stipend of $15,000, and work aggressively toward the launch of their business.
Presentation given by Dr. Rajesh Harshvardhan, Department of Hospital Administration, AIIMS on August 1st, 2011 at eWorld Forum (www.eworldforum.net) in the session Sharing Good Practices in eGovernance
OPD is the mirror of the hospital, which reflects the functioning of the hospital being the first point of contact between the patient and the hospital staff.
Patients visit the OPD for various purposes, like consultation, day care treatment, investigation, referral, admission and post discharge follow up. Not only for treatment but also for preventing and promotive services like, health check up, Immunisation, Physio-therapy and so on.
Medical Records is a foremost important in the healthcare accreditation bodies like JCI,NABH are very adherent about its documentation,retention and confidentiality.
An accomplished and polished professional with an extensive background as a Certified Medical Assistant. Provides clinical office support to Physicians, performs patient care and administrative duties, delivering quality patient care. Ability to utilize medical skills as a training instructor or manager. Excellent telephone manner and deals effectively with the public. Versatile to work independently, in a team, or flexible when required.
Unit 1 Hospital by Ravinandan A P 2022 RaviNandan27
Hospital Definition, Classification of hospital- Primary, Secondary and Tertiary hospitals, Classification based on clinical and non- clinical basis, Organization Structure of a Hospital
"Developing an infrastructure master plan is essential to guide increasing healthcare capacity and making sure that the sector meets the rising demand for quality services and facilities"
PIET: Building a heuristic, interdisciplinary program focused on commercializ...the nciia
In 2008, the University of California, in partnership with NCIIA, created the Program for International Energy Technologies (PIET) in order to accelerate the dissemination of low cost, clean energy, energy efficient solutions into the market in developing countries. The main objectives of this initiative are to: build an on-going program that will educate and engage UC Davis students in energy-related issues in developing countries; bridge the current gap between the need and existing technologies by creating market-based, entrepreneurial dissemination strategies; and allow student teams to create an impact on partner communities. The program's founder, Kurt Kornbluth, will talk about the PIET approach as well as curricula, the challenges and successes in development of the program, and highlights the current projects.
The Last Mile: Building an innovation ecosystem to support technology entrepr...the nciia
The last mile in the development of a new venture, moving from feasible concept to business, can result in the venture never starting. Entrepreneurs, especially those in rural communities, often lack access to the resources and expertise needed to harden the concept and convert it to an operating business. In 2009, the N2TEC Institute launched a unique summer accelerator program that included an AI2V intensive workshop and an eight-week period that addressed the critical knowledge, expertise, and resource issues of the participants by surrounding them with a team of mentors and experts. The result was the launch of five new businesses in South Dakota and one in Oregon. Participants were selected from a national call for technology entrepreneurs willing to move to Sioux Falls for the summer, receive a stipend of $15,000, and work aggressively toward the launch of their business.
Solutions for small, medium or large Hospital Management System. Include patient registration, laboratory, apotik, doctor, nurse in one stop solutions application.
The presentation describes in brief the patients need, expectations and how to develop the patient care and feedback system to obtain maximum patient satisfaction.
eHealth as a tool to support health practitioners November 2013Rajeev Rao Eashwari
“Telemedicine begins with a vision of connecting people to people, connecting resources to needs, and connecting healthcare problems to health care solutions”
Hospital management system is a computer system that helps manage the information related to health care and aids in the job completion of health care providers effectively.
Hospital Management System brings together all the information and processes of a hospital, in a single platform.
It presents you with a unified 360-degree view for managing patients, doctors, inventory, appointments, billing information, finances and much more.
The system automatically generates a highly-efficient process and makes it quick. Thereby, allowing hospitals to provide quality service in addition to professional medical care.
In a nutshell, Hospital Management System (HMS) creates a frictionless approach towards managing the entire hospital and solves all complexities in the process
HOSPITAL_MANAGEMENT_STRATEGIES by Dr soumya Patil.pptxDr Soumya Patil
contents
Introduction
Strategic initiatives for Hospitals
Infrastructure of Hospital
Health Information technology
HIT functional units
Benefits of HIT
Essential manpower
Medical equipments for Hospitals
Patient Care
Introduction:
From its gradual evolution through the 18th &n19th centuries the hospital has come of age only recently during the past 50 years
A hospital is an integral part of a social and medical organization, the function of which to provide for the complete health care, both curative and preventive and whose outpatient services reach out to the family and its home environment; the hospital is also a center for training of health workers and biosocial research.
Hospital management is the field relating to leadership, management and administration of public health systems, health care systems, Hospitals and hospital networks in all the primary, secondary and tertiary sectors.
The Clinical Establishments (Registration and Regulation) Act, 2010 has been enacted
by the Central Government to provide for registration and regulation of all clinical establishments in the country with a view to prescribe the minimum standards of facilities and services provided by them.
The minimum standards for Allopathic hospitals Under Clinical Establishment Act, 2010 are developed on the basis of level of care provided, as defined below
General Medical services with indoor admission facility provided by recognised allopathic medical graduate(s) and may also include general dentistry services provided by recognized BDS graduates.
Example: PHC, Government and Private Hospitals and Nursing Homes run by MBBS Doctors etc.
Aims and activities :
Improve the patient experience.
Measure and report quality performance.
Adopt to new payment models.
Address the possible impact of health insurance exchanges.
Work on an approach to population health management.
Focus on clinical integration
Explore new physician alignment strategies.
Respond to an aging population.
some of the strategic issues that must be considered are –
• Regionalization
• Pre- planning consideration
• Need assessment
• Plot ratio
• Design for flexibility and expandability
• Fulfill the demand functions
• Emphasize on patient focused hospital
• Focus on energy conservation
Intelligent buildings
• Create a healing architecture
• Aesthetic – an essential requisite
• Hospital architecture
• Go green
Protection from unwanted and unnecessary disturbances in
order to help speedy recovery
Separation of dissimilar activities
Control – the nurses station should be positioned strategically
to enable proper monitoring of visitors entering and leaving
the ward, infants and children should be protected from theft
and infection etc.
Circulation- all the departments of a hospital must be
properly integrated.
(“separate all departments, yet keep them all together;
separate types of traffic, yet save steps for everybody; that is
all there is to hospital planning “– Emerson Goble)
IT App
4. • Help desk at the main entrance of the hospital
• Easy communication of visitors with patients and
hospital staffs through free phone
• Easy accessibility to all the OPD departments
through dedicated lifts and staircases
• Delegation of work among the hospital employees
• Well written Standard Operating Procedure for all
the employees of every levels
Out Patient Department
5. • Separate billing counters for each OPD department
on different floors
• Digitalized medical record storage
• Infection control procedures
• Continuous cleaning of the major public areas
• Separate lifts for patients, visitors and hospital
staffs
6. Free dental and ophthalmology
booths in the OPD premises
Screening of patients before
seeing the senior consultant
by a MDGP for the effective,
efficient, and timely treatment
of the patients
Educational posters in all the
areas in the OPD, elevators,
corridors etc.
Proper numbering and
placement of signs and
symbols to reduce confusion
for the patients
7. Registration forms to be filled by the patients
themselves regarding the demographic
information
Billing of each patients for multiple counters
after registration
Separate nursing station for each consultants
with a vitals room for taking all the vitals and
allergies (if any) of the patients
8. Maximum 15-20 patients for each consultants
due to the better screening and filtering of the
patients
Systematic flow of the patients inside the
hospital because of easy to understand and
readable signs and symbols
Clean and hygienic restrooms for male, female
and differently-abled persons in every OPD
departments
A separate lounge for all the international
patients with separate billing and reception
areas.
9. Separate reception for billing and registration
purposes
Presence of round the clock consultants for
different physical and surgical departments on
on-call basis
Emergency department in close proximity of
the operation theater, radiology department,
and ICU
Provision of triage area and all the essential
emergency drugs for the systematic handling
of the patients in case of any disasters
10. Presence of separate area for IPD billing,
admission, counseling, discharge, cashier,
TPA, and estimation desk
IPD billing area located in close proximity to
the pharmacy
Admission and discharge counter open from
9 to 5
Billing counter open 24*7
Strict rules for visitors; only one visitor
allowed and no food, fruits, cards, and other
such stuffs allowed
11. Well managed and systematic segregation of
wastes inside the hospital for generating
income from it
A system of rewarding and motivating the
different types of employees in the hospital
for their better performance
Proper dress code provided to all the clinical
and non clinical staffs working in the public
areas
12. Quality of service
Quality in delivering that
service
All the internal as well as
external stakeholders must
be aware about this
13. Education, motivation and training to build a
sense of commitment as well as to reduce
employee turnover rate
Linking reward with performance
Zero defect day (Kaizen Day)
Sunrise meeting everyday
Consisting of the Chairman, chief administrator,
medical director, and head of different
departments
15 minutes daily
Share problems and come for innovative
solutions through brain storming
14. Cause we play with the
life and death scenario
and there’s no second
chance to correct the
mistakes done
Doing right things for
the right first time
Formation of quality
improvement team
Periodic quality
measurement
15. • Provision of appointment from the hospital
website and other social networking sites
• Proper screening of the patients coming to see the
OPD patients according to their requirement
• Proper implementation of the provision of on call
neurosurgeon and a neurologist for seeing the
neurosciences related patients during any time in
the day
• X-ray, CT and lab reports dispatch counter to be
present separately in their respective departments
16. • Proper SOP for each and every employees in
the hospital
• Proper chain of command and hierarchy of
authority along with strict rules and
regulations to be followed by everyone.
• Proper dress code to any employee who is at
work as part of his/her regular duties and is
representing the organization to the public.
Proper protocol for the patients coming to the
procedure room
17. Sense of unity and common mission towards
the betterment of the hospital
Proper communication to all the hospital staffs
about the philosophy, mission and vision of
the hospital
Appropriate performance evaluation of each
employees and the necessity of rewarding the
employees according to it