This document provides information about modern means of communication such as email, mobile phones, video conferencing, and telephone interviews. It discusses what email is and its benefits and drawbacks. It also outlines tips for successful interviews, including preparing, researching the organization, practicing answers to common questions, asking your own questions, and avoiding negative body language. The document emphasizes the importance of preparation and making a good first impression in interviews.

1. MODERN MEANS
OF
COMMUNICATION
UNDER GUIDANCE-
MISS. ROHINI BABAR
FROM-
RUTUJA.K
ROLL No. 303
RAJAT.I
ROLL No. 326

2. CONTENT
CONTENT

3. WHAT IS EMAIL AND WHY IS IT
POPULAR ?
• Instantaneous communication system.
• An electronic message sent from one computer to
another.
• Providers are VSNL, MTNL, ISP’s
• An email message takes seconds to reach destination.

4. MERITS & DEMERITS OF EMAIL
MERITS
 Easy & Quick
 Time saving
 Reference function
 Economic DEMERITS
 Failure to attend e-mails
 Repeated reference
 Fear of leakage of secret
matters.
 Criminal activities

5. MOBILES
• Most recent technological inventions
• Combine radio technology & Tele-communication

6. INTERVIEWS
Interview = A meeting with an objective
Employer’s objective is to find the best person for the job.
Employer: reviews candidate’s experience and abilities
Can you do the job? (skills, abilities, qualifications)
Will you do the job? (interest, attitude & motivation)
How will you fit into the organisation? (personality)
You: impress employer and assess position on offer
What does this position offer me?
How does it fit with my career plans?
Congratulations - you have passed the first hurdle
You must prove that you are the most suitable candidate for this
position

7. PREPARATION IS THE KEY TO SUCCESS
• Review own skills, experiences and qualities
 Check CV
 Anticipate questions and identify relevant examples
 Prepare key selling points
• Research organisation
 Websites, reports, articles, company literature, etc
 Contacts with knowledge of organisation or sector
 Relevant articles in the press
 Personal visit or telephone call
• Research job and occupational area
 Job description – or similar
 Current issues
• Prepare your questions
• Practice

8. WATCH THE BODY LANGUAGE
• First impressions very powerful
 Halo effect or Devil effect
• Allow time to relax
• Dress appropriately
• Entrance, introductions & handshake
• Smile and make eye contact
• Be aware of own movements
• Watch body language of interviewer

9. TYPICAL QUESTIONS
About you
 Tell me about yourself - Bring me up to date with your CV?
 Why did you choose that particular degree programme?
 What experience have you had that is relevant to this post?
 What would you consider your major achievements to date?
About the job
 What interests you about this job?
 What do you know about this organisation?
 What other options are you considering?
 How do you see your career developing – 5 years?
 If you were Head of Department, what would be your priorities?
General knowledge
 What do you think of the Government’s policy on college fees?
 What’s your opinion of the Ryanair bid for Aer Lingus?

10. OTHER TYPE OF QUESTIONS
“WHAT IF” Questions
 No experience - how are you likely to respond to a situation
Probing Questions
 How exactly did you deal with the situation?
 How did you know it worked?
 How did you feel about the outcome?
 Could you have handled it differently?

11. YOUR ANSWERS
• Listen carefully, seek clarification
• Illustrate answers with real examples and evidence
• Be positive – constructive criticism
• Keep answers specific and succinct
• Take time to respond
• Be alert to interviewer’s body language
• Speak clearly, smile and show enthusiasm
• Know what you want to say, and find the opportunity

12. QUALITIES EMPLOYERS SEEK
• Good all-round intelligence
• Enthusiasm, commitment and motivation
• Good communication skills
• Team work ability
• Ability to solve problems
• Capacity to work hard
• Initiative and self-reliance
• Balanced personality

13. YOUR QUESTIONS
• Training programmes
• Career development opportunities
• Types of projects & responsibilities
• Reporting structure
• Performance appraisal
• Profile of staff
• Questions about topics raised in interview
• What happens next?

14. WHAT CREATES A BAD IMPRESSION
• Poor personal appearance
• Negative attitude – evasive, using excuses
• Lack of interest and enthusiasm
• Lack of preparation
• Poor knowledge of role
• Failure to give concrete examples of skills
• Over emphasis on money/rewards
• Lack of career plan

15. BODY LANGUAGE
It refers to using body as a medium to communicate
messages & this is done separately of the movements of
hands & head

16. BASIC TYPES OF BODY LANGUAGE POSTURE
OPEN / CLOSED FORWARD/ BACK
People with arms folded When people are
and legs crossed and bodies leaning forward and pointing
turned away are signaling that towards you they are actively
they are rejecting messages. accepting or rejecting the
People showing open hands, message. When they are leaning
fully facing you and both feet back, looking up at the ceiling,
planted on the ground are doodling on a pad, cleaning their
accepting them. glasses they are either passively
absorbing or ignoring it.

17. FACE
The face is an important source of information.
• Since the face cannot be easily hidden, it is an important
source of nonverbal information and communicates a
variety of emotions.
• In addition, eye contact, pupil size, and the smile
provide additional cues to informed observers.

18. FACIAL EXPRESSION(s)

21. EYES
Gazing top > THINKING
Gazing down > GUILTY
Centered > FOCUSED
Centered and eyes wide open > SURPRISED

22. LIPS
Lips wide open in oval shape > ANGRY
Lips apart in wide open > VERY HAPPY
Lips tightened > CONCERNED
Lips apart > RELAXED

23. ARMS
Opened arms > HONEST, ACCEPTING,
SATISFIED
Crossed arms > ANGRY, DISAPPROVING,
REJECT , NOT SATISFIED

24. FINGERS
Fingers Interlocked > TENSED
Pointing at you > ANGRY
V Sign > VICTORY, PEACE
OK Signal > FINE, DONE

25. HANDS
Rubbing Eyes > TIRED, STRESSED
Scratching Head > PUZZLED, CONFUSED

26. On Top of the Head > ASTONISHMENT,
AMAZEMED
Rubbing Chin > THINKING, TIMID, SHY

27. INTERPRETING BODY LANGUAGE
OPEN
RESPONSIVE REFLECTIVE
FORWARD
BACKWARD
COMBATIVE FUGITIVE
CLOSE

28. RESPONSIVE
 ENGAGED leaning forward
 Open Body
 Open Arms
 Open Hands

29. REFLECTIVE
 LISTENING with head tilted
 Lots of Eye Contact
 Nodding
 High Blink Rate

30. FUGITIVE
 BORED staring into space
 Slumped Posture
 Doodling
 Foot Tapping

31. COMBATIV
E
 DEFIANT (standing)
 Hands on Hips
 Frown

32. VIDEO CONFERENCING
Video conferencing in its most basic form is the
transmission of image (video) and speech (audio) back
and forth between two or more physically separate
locations.”

33. BENEFITS OF VIDEO
CONFERENCING
 Can improve work quality
 Increase productivity
 Improves communication
 Groups can meet more frequently
 Critical meetings can be convened in less time
 More faculty and staff can be involved

34. LIMITATIONS OF VIDEOCONFERENCING
 The initial cost of the equipment and leasing the lines
to transmit conferences may be prohibitive.
 The absence of QOS (Quality of Service) provides
virtually no guarantee of a satisfying and successful
experience
 Though the technology is improving, a successful
videoconference is dependent upon the connections
and technologies at all of the participating sites,
AND the network infrastructure
 Security issues

35. TELEPHONE INTERVIEWS
 Prepare as thoroughly as for ‘real’ interview
 Select comfortable, private, quiet place
 Advise flatmates re answering phone
 Have copy of CV and company information
 Have pen and paper at hand
 Prepare for usual interview questions
 Practice on phone
 Record answers
 Try standing
 Smile and use gestures
 Avoid monotones
 Be yourself

36. THANK YOU
Have a great day ahead 