1. Ms. Mercedes Salazar-Serna
17071 SW 51st
Court
Miramar, FL 33027 US
Mobile: 954-817-1465
Email: mserna0817@gmail.com
Availability:
Job Type: Permanent
Work Schedule: Full-Time, Telework
Desired locations:
United States - FL United States - GA
Work Experience:
Federal Aviation Administration
7500 NW 58th Street
Miami, FL 33166 United States
01/2012 - Present
Salary: 64,621.00 USD Per Year
Hours per week: 40
Series: 0341 Pay Plan: FV Grade: G
Administrative Officer (This is a federal job)
Duties, Accomplishments and Related Skills:
Currently I am the Administrative Officer for Staffing for the Miami District. The District consists of 1-
District Manager (FV-2186-L), 4-Technical Operation Managers (FV-2186-K); 18-Front Line Managers (FV-
2101-J); 1-Operations Support Manager (FV-0340-J) and 253 Employees.
I perform the following actions in direct support of the 24 managers in the district which consist of:
Preparing and Initiating Personnel and Administrative actions (SF-50) which consist of Recruitment
Actions, Transfer Actions, Permanent or Temporary Promotion Actions, Retirements, Increases, and
Awards among other actions.
I work closely with the OSM and DM to analyze our staffing and prepare for future losses due to
attrition or movements of employees/positions. I provide guidance to the DM, TOM’s and FLM’s on
Policies and procedures to ensure that the Human Resource Personnel Management (HRPM) and
Collective Bargaining Agreement (CBA) are being followed and policies and agreements are not being
breached.
Part of my responsibilities is to present and brief out on new staffing policies and or procedures that
are being implemented by the Service Area or Headquarters during bi-weekly telcons and during District
Management meetings.

2. I also service as the liaison for the managers and employees in working with the Service Center
(Atlanta, GA) and or Regional Office (Washington, DC).
Additional responsibilities include but are not limited to: travel management (E2), review
authorizations/vouchers for the Miami District. CASTLE time & attendance - Ensure that the Miami
District has not discrepancies in their CASTLE submission, assist employees with pay issues (Contact
DOI). Benefits – Work with employees in getting proper documentation submitted for health insurance,
life insurance, beneficiaries, retirements, etc.
Accomplishments: I was asked to provide training to the newly hired Administrative Officers for the
Memphis and Philadelphia Districts. Prior to their arrival, from November and December 2014, I
provided AO assistance to the Memphis District (Staff approximately 219 employees) in conjunction to
my district. During May and June 2015, I provided AO assistance to the Philadelphia District (Staff
approximately 223 employees) and then provided training to the new AO.
Supervisor: Victor M. Rodriguez (202-267-7730)
Okay to contact this Supervisor: Yes
Federal Aviation Administration
7500 NW 58th Street
Doral, FL 33166 United States
04/2011 - 01/2012
Salary: 52,749.00 USD Per Year
Hours per week: 40
Series: 0344 Pay Plan: FV Grade: F
Management and Program Assistant (This is a federal job)
Duties, Accomplishments and Related Skills:
As the MPA for the Miami District, I was responsible to work with the District Manager (FV-2186-K)
as well as four SSC Managers (FV-2101-J). I prepared and managed correspondence; compiled, tracked
and analyzed information for a wide variety of programs such as: budget, inventory, purchases,
scheduled meetings, managed time and attendance, coordinated the implementation of new office
policies and systems; maintained calendars for District Manager and facility as well as travel records and
arrangements for each SSC.
I ran budget reports every Monday and created a chart for the District Manager to review at his
Monday morning staff meeting.
I also provided guidance to the Miami ARTCC Tech Ops office on travel regulations and ensured that
office travel practices meet established criteria. I reviewed travel vouchers for administrative and
procedural compliance.

3. I provided support to the managers and other employees in the day-to-day operation which
included the following areas: Fiscal management (Regis & Delphi entries), travel (GovTrip), contract
administration (Prism), property management (ATIS), and overall office management.
Used and understood a variety of computer programs and software applications such as Cru-X, CASTLE,
eLMS and GovTrip. Provided general administrative guidance to the staff and kept managers informed
of any issues. I served as the liaison between offices, internal and external to ATO, including Service
Centers and FAA headquarters. Maintained an orderly supply room and distributed supplies.
Accomplishments: Was responsible for the coordination and logistic for the Quarterly District
Manager’s meetings. I ensured to secure location, lodging, speakers, etc. with no supervision.
Supervisor: Duhamel Roman (305-716-1410)
Okay to contact this Supervisor: Yes
Federal Aviation Administration
7500 NW 58th Street
Doral, FL 33166 United States
07/2010 - 04/2011
Salary: 47,987.00 USD Per Year
Hours per week: 40
Series: 0318 Pay Plan: FV Grade: E
Secretary (This is a federal job)
Duties, Accomplishments and Related Skills:
I maintained the District Manager’s calendar. Scheduled appointments and meetings based on
knowledge of supervisor's preferences and priorities. Answered and routed calls and visitors to the
appropriate specialists. I was responsible for typing correspondence, reports, or similar material from
handwritten or electronic drafts. Also took and transcribed minutes from weekly staff meeting.
I created non-technical correspondence on topics such as: office procedures, requests for information
and letters of acknowledgement, commendation, or notifications. I also screened correspondence to
identify proper routing and priority. I also made all the travel arrangements for the District Manager
and completed/filed his travel vouchers upon his return.
Accomplishments: Created a supply order request form with the supplies mostly used within the office
to enable quick ordering and to maintain cost to a minimum.

4. Supervisor: Duhamel Roman (305-716-1410)
Okay to contact this Supervisor: Yes
Pediatrix Medical Group
1301 Concord Terrace
Fort Lauderdale, FL 33323 United States
03/2010 - 06/2010
Salary: 20.00 USD Per Hour
Hours per week: 40
Administrative Assistant
Duties, Accomplishments and Related Skills:
This position was a temporary assignment. Compiled information from the Southeast Region and
prepared the information for distribution of Administrative Reports for 75 hospitals throughout the
region. Was the responsible person for the schedule and calendar for the VP of Marketing and Public
Relations. Received and distributed mail. Answered and redirected calls as needed. Researched
internet sites to register and obtain information regarding upcoming medical conferences.
Supervisor: Jorge Del Toro MD (954-858-0588 5050)
Okay to contact this Supervisor: Yes
Amcor PET Packaging
2801 SW 149th Avenue
Hollywood, FL 33027 United States
07/2004 - 01/2010
Salary: 57,000.00 USD Per Year
Hours per week: 45
Senior Executive Assistant
Duties, Accomplishments and Related Skills:

5. As an Executive Assistant for the Vice President of International, I wore many hats which included
Human Resources, Budget, Research, and Contractor. For Human Resources, I performed background
investigations, set-up employees in Ceridian and maintain confidential employee files. I was also
responsible for performing all new employee packages including on-board orientation agenda,
administrated the company benefit plans, and provided training to the employees on how to include
their yearly Incentive Goals into an in-house program called SuccessFactors.
My financial responsibilities included, processing expense reports with proper receipt
documentation for each expense. I planned organized and prepared materials for conferences and
prepared slides for presentations. Travelled with the Executive team to Mexico to meet with clients and
take minutes and create reports on what services we had that we could provide to meet the client’s
needs. This was then forwarded to the Executive team for possible execution.
Established and maintained the filing system, screened telephone calls, scheduled meetings,
prepared documents, and drafted business correspondence. Maintained a departmental time sheet of
all sick days, vacation days and personal days to ensure there was proper coverage at all times. I served
as the liaison for the Travel Agency, Building Management, Suppliers and Vendors as well as served as
Office Manager and Receptionist.
Supervisor: Ron Delia (954-499-4812)
Okay to contact this Supervisor: Yes
Education:
Berkeley School West Paterson, NJ United States
Associate's Degree 05/1995
GPA: 3.9 of a maximum 4.0
Major: Applied Science Specialization in Accounting Honors: Cum Laude
Relevant Coursework, Licenses and Certifications:
Belong to the Phi theta Kappa United States Honor Society.
Job Related Training:
FAA Safety Stand Down - October 2015
Human Trafficking Awareness Training - October 2015

6. CPR & First Aid - September 2015
ASH SAVI FY15 - August 2015
Reducing Text Messaging While Driving - August 2015
FAA OSH Rights and Responsibilities - August 2015
Intro to ATO Safety Management Systems - August - 2015
FAA FY15 Information Security & Privacy Awareness - August 2015
FAA Safety Orientation - August 2015
Hiring People with Disabilities and Targeted Disabilities - January 2015
Reducing Text Messaging While Driving - December 2014
Records Management - December 2014
Technical Operations Safety Action Program (T-SAP) - August 2014
Hiring People with Disabilities and Targeted Disabilities - August 2014
Value Performance - August 2014
2014 DOT Security and Privacy Awareness Training - June 2014
No FEAR Act and Whistleblower Protection Laws - May 2014
ASH SAVI FY14 Course - April 2014
FAA Standards of Conduct - February 2014
Advanced Reporting System (ARS) - March 2013
Equal Employment Opportunity and Discriminatory Practice in Hiring - March 2013
Privacy Awareness - March 2013
New Entrant Ethics Training - March 2013
Privacy and Information Security - March 2013
Human Trafficking Awareness Training - November 2012
Time Management: Avoiding Time Stealers - June 2012
Travel Charge Card Training - February 2012
WTTS - RO Training - February 2012
FAA Purchase Card Course - September 2011
COR/COTR Basic Training - August 2011
PRISM Acceptance - April 2011
Overview of FAA Financial Processes - February 2011
PRISM/Delphi Overview - February 2011
Introduction to Requisition - February 2011
Creating A Basic Requisition - February 2011
Maintaining and Monitoring Requisitions - February 2011
Requisition for Modification - February 2011
Requisition for Delivery Order/Task Order - February 2011
Requirement Specific Requisitions - February 2011
PCPS Introduction Overview - August 2010
Language Skills:

7. Language Spoken Written Read
English Advanced Advanced Advanced
Spanish Advanced Intermediate Advanced
Affiliations:
Phi Theta Kappa - United States Honor Society
References:
Name Employer Title Phone Email
Victor M.
Rodriguez(*)
Federal Aviation
Administration
Manager, Business
Management Group
202-267-
7730
victor.m.rodriguez@faa.gov
Alfonso
Zamora (*)
Federal Aviation
Administration
Miami ARTCC
Communication SSC
305-716-
1201
alfonso.zamora@faa.gov
Angela Ciuro Federal Aviation
Administration
Management and
Program Assistant
787-955-
9388
Juan
Rodriguez(*)
Federal Aviation
Administration
Manager - Miami
ARTCC SOC SSC
305-716-
1790
juan.rodriguez@faa.gov

8. Name Employer Title Phone Email
(*) Indicates professional reference
Additional Information:
• Software's: Microsoft Word, Excel, PowerPoint, Visio, Adobe Pro, Lotus Notes, Outlook, Internet
• Castle - Cru-X - Time and Attendance Software
• E2 - GovTrip - Travel Arrangements
• FPPS - Federal Payroll Processing System
• SAPS - Staffing and Payroll System
• WTTS - Workforce Transformation Tracking System
• DELPHI - Budget Software
• REGIS - Budget Software
• PRISM - Budget Software
• PCPS - Purchase Card Processing System
• PIV - Personal Identity Verification
• Accounts Payable/Receivable, Invoice & Purchase Orders, Bank Statement Reconciliation
• General Office machinery. (E.g. Copiers, facsimile, scanners, printers, calculators)