Ahlaam Saif Hamad Al Itbi has over 16 years of experience in broadcasting, translation, banking administration, and marketing. She holds a bachelor's degree in communication and journalism. Her experience includes roles in radio broadcasting, newspaper translation, banking administration and executive assistance, marketing and promotion, and currently works as a marketing specialist at The Research Council in Oman.

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Ahlaam Saif Hamad Al Itbi
Mobile:(+968) 95978708 - E-mail:alitbi@gmail.com
Personal Profile:
A total of 16 years working experience as a Broadcaster in Radio, English Translator in
Press, Executive Administrator in Banking and Marketing Specialist in Research Studies’
Industries. Holding a Bachelor degree in Communication and Journalism - Sultan Qaboos
University 1995 – Sultanate of Oman. Excellent Communication skills, fluently speak &
write; Arabic and English, leadership skills, have a positive attitude, manage day to day
operations and able to coordinate all of the activities that take place.
Succeed; what motivates me most, by getting a proper timeline framework to achieve
the Organization objective goals and work forward to ensure the achievement of some
coming up more creative ideas and objectives.
Professional Experience:
1. March 23rd
.2013 Up to date :The Research Council - Sultanate of Oman
A) Aug 12th
.2014 Up to date: Marketing and Promotion Specialist –
Promotion and Brand Identity Department
 Receive letters and visiting invitations from embassies / other government
departments / International Scientific Organizations and Unions, to discuss
the different ways to build an International Cooperation in research,
studies, innovation and development
 Present and discuss the letters and correspondences received from outside
parties with the concern offices in the Council and exchange the different
points of view, then respond by writing an official letter containing various
points of discussion
 Write reports on some of the Global Research and Studies Centers
requesting to visit the Council or sending a visit invitation to visit them, to
discuss ways of International joint cooperation in between
 Coordination, Organization and Preparation to establishment of
international conferences, both internally and externally, in terms of:
- The numbers and names of participants and attendees
- Send Invitation Cards
- Issue visiting visas and do the accommodation arrangement
- Tasks distribution between the different bodies and committees
- Prepare final approved version of the Conference’ agenda and program

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 Follow-up process of the acceptability of the Council to join the
membership of the International Scientific Organizations and Associations
concerned in research, studies and development, and in the case of
approval must make sure of:
- Interest that would accrue to both the Global party and the Council
- Meet all the necessary conditions and requirements to join
-Make sure the Council is present in all the Organizations and Unions’
meetings
- Active the decisions and recommendations being taken in these meetings
 Attend internal meetings within the department and meetings of various
concern committees within and outside the Council relevant with the
department’s work, in particular, and within the Council concern interests
in international scientific cooperation areas, in general
 National Contact Point Coordinator in the INCONET – GCC2 “International
Cooperation Network of Science and Technology (the European Union
and the Gulf Cooperation Council)” and attend meetings within and
outside Oman. The meeting that I’ve attend:
- Bahrain Forum, March 16-18.2015 – Kingdom of Bahrain
- Horizon Infoday 2015, April 22nd
– Crowne Plaza Hotel-Muscat
- Organise and prepare to host Inconet International Conference on
Innovation in Muscat – Dec 06-09.2015
 Respond to calls and emails.
 Other duties as assigned
B) March 23rd
.2013 – Aug 12th
.2014: Executive Secretary to Assistant
Secretary General for Communication, HH Sayyid/ Taimur bin Asa’d bin
Tariq Al Said, Royal Family Member
 Handle the arrangement coordination and contribution of various local and
international conferences and workshops and get a proper list of Speakers
within the Country, Arab and foreign global.
 Arrange internal and external appointments and meetings of His Highness.
Ensure the agenda preparation and meeting papers if necessary.
 Coordinate the patronage of HH for different events; as being a Guest of
Honor.
 Receive and present various events’ invitations addressed to HH and
confirm his attendance.
 Update the different appointments in HH’ Calendar.
 Receive and present mails to HH and write the responses.
 Distribute the work to the concern departments and do the follow up.
 Ensure coordination with the government and private sectors on the
concern matters.

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 Ensure the achievement of the various concern departments to meet their
project plans’ timeline.
 Write internal memos and get HH respond to those been submitted.
 Respond to calls and emails.
 Open files of all meeting papers, out and incoming letters, Internal Memos
and all documents related to HH Office.
 Other duties as assigned.
2. April 11th
. 2010 – March 15th
.2011:Bank Dhofar - Sultanate of Oman
Board Secretary – Chairman Office
• Attend work related to Board Meetings:
• Coordinated with Chief Financial Officer in preparing the Agenda items.
• Drafted Minutes of Board Meeting in Arabic to be approved by Chairman.
• Circulated the Board Minutes to all Board Members and receive their
comments, if any.
• In corporate changes in the Board Minutes as per the instruction of the
Board and finalize the same for approval.
• Attend all Administrative work of Chairman’s Office:
• Follow up of Board Decision with the Management.
• Follow up on matters /action to be taken with the Management on general
Correspondence/Letters as instructed by the Chairman.
• Translation of letter from English to Arabic and Arabic to English,
whenever required.
• Handling Correspondence between Management and Chairman’s Office:
• Typed of all letters as instructed by the Chairman.
• Took minutes of some Board Committees.
• Noted minutes of Management meeting.
• Attend to all miscellaneous work of the Chairman’s Office.
• Attend all Secretarial work in Chairman’s Office:
• Diarised and Managed appointments for Chairman – Coordinating with
Board Members for meetings.
• Ensured proper filing of all letters/Correspondence.
• Attend all telephone calls officially.
3. March 17th
. 2007- April 01st
. 2010:Ahli Bank- Sultanate of Oman
A) March 01st
.2009 - April 01st
.2010: Personal Assistant to Deputy CEO -
Support Services Group
• Manage all Secretarial and administrative work:
• Appointments / Calendar.
• Organize meetings both internally and externally.
• Enter and welcome the visitors.
• Make the travel and accommodations’ arrangements.
• Answer and return calls.
• Send and receive e-mails and faxes.
• Do the scanning.
• Organize paperwork.

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• Attend specialized work related to Deputy CEO - Support Services Group
Office:
• Receive/Send Correspondence letters from / to Central Bank of Oman.
• Send posts to Ahli Bank’s Board of Directors.
• Send/Receive the ‘Credit Applications’ to the Abroad Executive Committee
Members of the Bank for their Approvals.
• Coordinate the work between Deputy CEO-Support Services Group Office
and the Eight Different Departments in his authority: Finance, Central
Operations, Retail Credit and Collections, Property and General Services,
Branch Operations & Internal Control, Information Technology, Risk
Management and Compliance such as:
• Do the Headcount of the Deputy CEO - Support Group Office.
• Do the Organization Chart.
• Schedule a Monthly Meeting: First week of every month.
• Get the approval of Deputy CEO - Support Group for Different Bank
Correspondence.
• Run four different reports:
1. IT Help Desk Report:
register the IT Incident descriptions in; Date, Incident ID, Reported by,
Department, Time Opened, Incident Description, Priority, Assigned to,
Status, Time Closed, Date Closed and Remarks.
2. Attendance Report:
• Get the new joint staff registered in the attendance system.
• Delete the resigned staff from the system.
• Run attendance reports.
3. Run Report of BCSB – Classified Loan System.
4. Track the Credit Applications:
Date and Time Received of the Credit Application from the Concern
Issued Bank Department; Date and Time Send to Risk Management
Department for Checking the Bank Policies Completion of the Application;
Date and Time Send the Credit Application for the Concern Issued Bank
Department; Date and Time Received the Approvals from the Board of
Directors and Management Team to the Credit Application; Date and
Time Received the Security Documentations from the Client; Date and
Time Issued the Loan Offer from Risk Management Department; Date
and Time of Loan Amount Disbursement into the Client Account.
B) December 01st
.2008–February 28th
.2009: Executive Secretary to CEO
 Appointments: Advise CEO first thing in the morning of his scheduled
appointments that day. If need to set-up / confirm any appointments, note the
following :
a) External request
• Enquire with CEO if he is interested in meeting the concerned party, if so, would
he like anyone from Management to join him, if so, notify that person.
• Check availability in CEO’s diary & schedule the appointment. Send the
appropriate invite to all attendees from CEO’s diary.
b) Internal request
- Enquire with CEO if the meeting can be scheduled.
- Check availability in CEO’s diary & schedule, inviting all attendees.
- Background papers (if any) to be given to CEO in advance of meeting (if
available).
• Follow-up Folder: Folder should be checked first thing every morning (on a daily
basis) for jobs pending / matters requiring follow-up.
• Fax Machine: Check the fax machine & distribute / action as appropriate.

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• Central Bank of Oman Correspondence:
• Blocking of Funds / Balance Confirmations / Unblocking of Funds – these letters
should be date stamped, photocopied and the originals sent to (Operations
Dept.) under acknowledgement. The photocopied acknowledgements to be filed
in the appropriate CBO file.
• All other letters received by CBO are to be date stamped and given to CEO to
decide who these letters should be sent to internally.
• All correspondence going to CBO should be acknowledged using the “Peon
Book”, a copy of our letter should be filed in the CBO correspondence file.
• Petty Cash :
• Bank’s petty cash – anything related to CEO / Board of Directors’ official
meetings. All receipts to be kept and the Petty Cash Register to be updated as
and when money is spent. When the full amount has been utilized, the petty
cash register together with all the receipts should be forwarded to Finance
Department for renewal.
• CEO’s petty cash – This money is used for all personal items requested by CEO.
All receipts to be kept and the Petty Cash Register to be updated as and when
money is spent. If there is no money, request CEO to provide additional funds.
(Retain the petty cash register & receipts in “CEO’s Personal File”).
• Utility Bills : obtain all the utility bills for CEO and make payment by cheque /
cash
• CEO’s Driver and Office Boy:
• Overtime Claim.
• Mileage Claim.
• Leave Applications.
C) March 17th
.2007–November 30th
.2008:Senior Recruitment Officer –
Human Resources
• Manage all work related on hiring new staff:
• Receive new CVs with experience/Get Fresh graduates from High
Education Organizations.
• Summarize the New CVs in Schedule.
• Schedule Candidate’s Job Interviews.
• Follow up the new CVs requests from the Different Departments.
• Issue the Job Offers/Contracts for Omani / Non Omani Staff.
• Issue e-ticket for Omani/Non Omani Staff in/out of the Country.
• Check up the Check List for the new Staff.
• Issue and respond to Reference Checks for both new and resigned Staff.
• Introduce new Staff to Ahli Bank Different Departments and Branches.
• Update Joining Staff on waiting list.
• Manage Expatriates Visa and Resident Cards.
• Admin &IT’s supply for new Staff.
• Issue Job Confirmation Letters.
• Get new Staff’s Finger Prints Registered.
• Update Staff Data & Payroll in the HRMIS System.
• Get the Omani Staff registered in both Ministry of Manpower & Public
Authority of Social Insurance.
• Collect the Probationary Evaluation Report of the new Staff from the
Heads of different Departments.
• Do the filing of new Staff.
• Manage work related to different aspects of HR Functions:
• Issue Salary Certificate, Assignment and Continuations Letters.
• Issue Staff Transfer Letters.

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• Issue Attendance Reports.
• Update Staff personal files.
• Reply Staff’s Enquires: e-mails, calls, faxes & mails.
• Attend to work related to Bank Management and CBO:
• Provide both the Bank Management and Central Bank of Oman with Bank
Queries.
• Translate the CEO’s Bank Announcements in both Arabic and English
Languages as required.
4. November 01st
.2005 – January 14th
.2007: Al “Waqt” Newspaper - Kingdom
of Bahrain
International News Journalist and Translator
• Get the Politics News from the Different News Agencies and write them down to
be published in the International News Pages of the Newspaper.
• Attend the Different Politics Press Conference and get printed News.
• Select Different Politics, Social and Business News from the British and American
publication such as; The Independent, MEED, Time, Newsweek, the economist
and National Geographic and translate the news from English to Arabic.
• Browse the Different Websites in the internet and get some News to be translated
and published in the Newspaper.
5. June 01st
– September 30th
.2005: Publicity & Advertising Agency - Oman
Holding International Group (Sultanate of Oman)
Customer Service & Translator
• Meet the Clients and understand their Publicities and Advertisements Ideas need.
• Work on some Publicities and Advertisements proposal from the Agency to be
presented to the Clients.
• Get the approval from the Clients on the Different Publicities and Advertisements.
• Get the Different Publicities and Advertisements printed / record in the Different
Medium such as; Newspapers, Magazines, Road Shows, TV, Radio etc.
• Translate the English Publicities and Advertisements to Arabic.
6. January 01st
.1997- June 01st
.2004: Ministry of Information - Sultanate of
Oman
A) Arabic News Reader & Program Host-Oman Radio
• Produce, Write and Present Different Radio Programs in Different fields
recorded/live on air in Arabic such as; Politics, Social, Business, Education,
Culture, Literary and Entertainment etc.
• Present Arabic News.
• Attend Press Conference.
• Attend National, Gulf and Arab Conference and Summit.
• News Reports.
B) June 01st
– September 30th
.2001: Arabic News Reader & Program Host-
Oman Television

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• Produce, Write and Present Different TV Programs in Different fields recorded/live
on air in Arabic such as; Politics, Social, Business, Education, Culture, Literary and
Entertainment etc.
• Present Arabic News.
• Attend Press Conference.
• Attend National, Gulf and Arab Conference and Summit.
• News Reports.
C) October 01st
– 15th
.2001: Arabic News Reader & Program Host–Bahrain
Radio (Kingdom of Bahrain) – Part of GCC TV and Radio Professionals
Program
• Present Different Radio Programs in Different fields live on air in Arabic such as;
Politics, Social and Business.
• Present Arabic News on the Radio.
7.Feb 01st
– December 01st
.1996: Oman International Bank (Sultanate of Oman)
Management Trainee
• Junior Officer in Muaskar Al Murtafaa Branch - Muscat:
- Opening Accounts.
- Issuing Cheque Books.
- Checking Different Account Transactions.
- Filling.
- Answering calls.
- Sending faxes and post.
• Credit Department.
• Recovery Department.
• Corporate Banking Department.
Qualification:
• Bachelor Degree in Arts, Major of Communication & Journalism, Sultan Qaboos
University, Sultanate of Oman 1995.
Training Courses:
1. The Research Council:
 May 10-14.2015: Solving Problems Skills
 April 12-16. 2015: Communication Skills
 Jan 25-29. 2015: Presentation Skills
 Oct 14-15.2014:Educational Session for employees in the offices and departments
of International Cooperation and Foreign Relations in the
Public Sector’s institutions in Oman - Ministry of Foreign
Affairs

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 June 15-19. 2014: Business Management, Organization and Development Skills
and Simplification of Procedures
2. Ahli Bank:
 February 22-23.2010: Time Management–at Collage of Banking and Financial
Studies.
 November 10-11.2008: Recruitment and Selection Skills - at Collage of Banking
and Financial Studies.
 September 2008 Different E-Learning Courses through Ahli Bank - Oman in:
 Self-Development: Balancing Your Personal and Professional Life.
 Self-Development: Motivating Yourself to Perform.
 Advanced Interpersonal Communication: Building Relationships.
 Workplace Aggression: Defusing Aggressive Situations.
 Principles of Marketing: Promotion Strategy.
 Principles of Marketing: Writing a Marketing Plan.
 September 10-14.2007: Excel Course.
 July 06. 2007: Customer Service and Sales Techniques Workshop.
3. Ministry of Information:
 1998: Arabic Grammar Courses.
 1997: Writing & Presenting Different Arabic Programs Courses.
 1997: Writing & Reading Arabic News Course.
4. Oman International Bank:
 September 07-19.1996: Credit Module – I.
 April 06-18. 1996: Induction & General Banking
5. British Council:
 September 16th
–November 22nd
1995: English Language – Intermediate 2.
Strengths:
• Excellent Communication Skills.
• Bilingual Translation.
• Confident and Open Mind.
• Excellent Learner in new fields, hardworking, well educated.
• Abroad background knowledge.
• Works individually as well as working in a team.
• Excellent in time management.
• Excellent working in computer (Word, Excel and PowerPoint) & internet.
Personal Interests:
• Camping.
• Watching Movies; Story, Comedy & Horror.
• Watching News & Documentary Programs.
• Listening to Songs from Different Languages and Countries.
• Walking and playing Tennis.

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• Photography, Interior Decorating & Literary Writing.
• Travels around the World for Fun & Get Knowledge of the Nations in Different
Countries & Cultures.
Personal Information:
• Nationality: Omani.
• Date of Birth: March 08th
.1974
• Marital Status: Married.
• Languages: Fluently Speak & Write; Arabic and English.
Reference: Available upon request.