Andrew Akhin Smiley has over 10 years of experience in customer service, logistics, and administrative roles. He has a Bachelor's degree in Business Entrepreneurship, Management, and Marketing from Florida Technical College. His professional experience includes working as a Contact Center Agent for Google, a Steward for Norwegian Cruise Line, and in administrative and logistics roles for the Department of Veterans Affairs and United States Army. He has fluency in English and Spanish and proficiency in Microsoft Office applications.

1. RESUME
ANDREW AKHIN SMILEY
(727) 768 – 3098
carven2004@gmail.com
EDUCATION & CERTIFICATES
 FloridaTechnical College 09/2009-07/ 2014
Lakeland,FL
Bachelorsof Science: Business Entrepreneurship, Management & Marketing
AssociatesofScience: Computer Information/Business and Management Technology
GPA: 3.5/4.0
CreditsEarned: 120 Quarter Hours
MainCourses: Accounting 1 & 2, Marketing, Research & Writing, Leadership Behavior, Strategic Management
 TWIC & MMC: Transportation Worker Identification Credential & Merchant Mariner Credential
 BasicFireFighting, CPR& First Aid: United States Coast Guard Certified
 TEFL: Teach English As A Foreign Language Certified
 GoogleCertified: Certified Tier 1 Agent For Google Support
PROFESSIONAL EXPERIENCE
 Google 02/2016- 08/2016
ContactCenter Agent
Trained to troubleshoot Android devices that are experiencing technical difficulties operating the Google Play
Store and other Google products. Offered customer support via telephone and email to guide and assist Google
customers. Handled case sensitive information to inquire about unauthorized and fraudulent activities.
Performed refund request. Worked with customers from all over the globe.
 NorwegianCruise Line 08/2014 – 01/2015
Steward– NorwegianGem&Prideof America
Participated in weekly maritime security awareness drills conducted by United States Coast Guard. Volunteered
on firefighting team. Coordinated with supervisors to ensure success and quality for onboard guest. Assisted
with crowd management, personal safety, and social responsibility. Completed required maritime training.
 Department Of Veterans Affairs (Federal Position) 11/2012 – 06/2013
ProgramSupportClerk -BayPines, FL
Posted time keeping hours for surgical administrative department. Responsible for verification letters and
preparation of multiple proposals. Establish and continued memoranda of affiliations. Responsible for
preparation and assignment of resident schedules. Assisted preparation of recurring and non-recurring reports.
Managed completion of administrative projects regularly requested by surgical service. Assisted medical
management specialist in coordinating changes in clinical programs. Performed data entry on regular basis.
Organized and posted monthly on call schedule for physicians and nurses. Ordered office supplies weekly.
 Department Of Veterans Affairs (Federal Position) 02/2012 – 11/2012
Environmental ManagementSpecialist-Bay Pines,FL
Removed waste and toxic chemicals. Disposed of contaminants to properly designated containers. Transported
contaminated medical supplies to assigned locations. Applied chemical cleaners to disinfect bacteria and virus.
Maintained sanitary environment for recovering patients and staff. Directed patients appropriately to destinations.

2. 2
 United States Army (Federal Position) 09/2005 – 09/2010
Signal SupportSystemsSpecialist-Ft Bliss,TX& Ft Bragg,NC
Served as an (NCO) Non Commissioned Officer. Completed WLC (Warrior Leadership Course). Performed
administrative requirements while serving as NCOIC- CQ (Non Commissioned Officer in Charge - Charge of
Quarters). Trained subordinates on installing, troubleshooting and maintaining essential equipment. Counseled
subordinates for monthly evaluation reports. Lead a team to establish and maintain signal communication.
Delegated corrective training assignments. Installed cellular, internet, radio, and satellite communications.
Prepared and organized communication equipment for routine audits and inspections.
LANGUAGES
 English (native)
 Spanish (fluent)
COMPUTER SKILLS
 Microsoft Office: Excel, Access, Word, Power Point. Outlook, Vista, Internet Marketing, Word Processing
Applications, Data Management Applications, Office Management Fundamentals.
REFERENCES
 Peggi Stanford
Department of Veterans Affairs
Incentive Therapy Coordinator
727-398-6661 Ext 4907
margaret.stanford2@va.gov
 Letha K. Smithson
Department of Veterans Affairs
JobPlacement Specialist
727-398-6661 Ext 5958
letha.smithson@va.gov
 Daniel McLaughlin
Department of Veterans Affairs
Veterans Employment
727-398-6661 Ext 4440
Daniel.McLauglins@va.gov