Professional service expert with 17+ years of experience in lT Industry, successfully having led complex programs in Cloud Services Automation, IT Infrastructure operations and product release management.

1. K. Antony Rhony
80, Tanah Merah Kechil Avenue, 10-07, Optima, Singapore 465514
M: 84272096, H: 65259984 E: arhony@gmail.com
SUMMARY:
Professional service expert with 17+ years of experience in lT Industry, successfully having led complex
programs in Cloud Services Automation, IT Infrastructure operations and product release management.
Core competencies include project management discipline, driving change management, process
improvements and customer service management
Experienced in:
- Product deployment, IT Infrastructure operations and service delivery
- Leading strategic initiatives to improve service quality and drive increased customer satisfaction
- People management, performance management, team development and mentoring
- Driving post-merger change management to integrate people, processes and systems
- Finance management, revenue recognition
- Identifying and building revenue pipelines
- Process mapping and re-engineering; Implement Lean Process Management principles
- Stakeholder management, CXO level relationships
- PMP and ITILv3 Certified
WORK EXPERIENCE
Engagement Manager APAC – Ingram Micro Asia Ltd. (Parallels Software) July 2014 – Feb 2016
Delivery of professional services contracts of all cloud service platform (OSS/BSS) solutions in APAC
region, driving long-term success of strategic clients.
- Own cloud automation solution deployments across all APAC accounts
- Coordinate with product development and deployment teams
- Work with Pre-Sales and Account Management to identify and close opportunities
- Own capacity planning in the region through in-sourcing / outsourcing strategies
- Compliance of all business controls, ensure audit readiness
- Responsibility for overall budget / costing, staffing and revenue recognition of APAC projects
- Project Management – planning, execution, tracking, communication and closure
- Own client satisfaction and vendor management
- Coordinate with global learning team to roll out training programs
Client Service Manager - GTS-GD, IBM India Pvt. Ltd, Aug 2011 – Dec 2013,
Key Account manager for India Service Delivery center; Owned contract budgets, customer satisfaction,
service level agreements
Provided leadership for Account Delivery Team
- Driving productivity gains through operational efficiency programs and process improvements
- Capacity planning by leveraging GDC resources to solution customer requirements and drive
optimal performance
- Contract Management
- Cost Recovery and Financial Management
- Drive adherence to business controls, ensure audit readiness
- Manage project delivery cost, address performance issues and manage service levels agreements
- Identify and realize additional revenue streams
Achievements:
- Re-engineered the client experience delivery process, securing 9/10 in Client Executive
Relationship Survey rating for 2012 & 2013, given 95 % of the account delivery was based out of
India DC
- Drove increased services volume- Account 1, 95% delivered from India DC on a Full Service
Delivery mode, increase of 30% from 2011, Account 2, service volume increased from 4% in
2011 to 11% 2012 (of total Global Resource pool)
Project Manager, GTS-GD, IBM India Pvt. Ltd Bangalore Oct 2007 – Aug 2011
Project Manager for “Global Solutions Architecture Repository” (GSAR) Tool deployments.
- Manage location tools and technology deployment across competencies and accounts for EMEA
region
- Own program cost & planning, ensure user education on tools deployed is available for
transformation support and steady state
- Drive solution penetration across accounts by identifying deployment opportunities
- Negotiate with solution teams and 3rd
party vendors on deployment and licenses cost on behalf of

2. K. Antony Rhony
80, Tanah Merah Kechil Avenue, 10-07, Optima, Singapore 465514
M: 84272096, H: 65259984 E: arhony@gmail.com
Global Delivery Center
- Account focal for ‘Global Delivery Framework’ (GDF) initiatives
- EMEA focal for India Delivery Center automation initiative
Achievements -
- Over achieved deployment targets for 2008 and 2009, contributing significantly to overall EMEA
stretch targets for 2008 & 2009
- Instrumental in driving successful deployment of eWFM tool in EUS which helped realize more
than 20 FTE benefits in 2010 resulting in over 400K savings for the competency
- Led the successful renegotiation of SDP usage rates with India and EMEA deployment teams,
resulting in saving 90K for EMEA mail box
Project Manager (PMO) Motorola India Pvt. Ltd. Bangalore Dec 2005– Sep 2007
Release lifecycle management of PoC, IMS, SM, EMX and platform for Motorola
- Product Release owner from initiation to field trials
- Own release Gate Schedule (M-Gates)
- Own process change management across DevOps
- Ownership of tracking, management and closure of customer issues.
- Conduct ‘Readiness-to-Ship’ reviews.
- Vendor Management
- Own problem-record burn-down plan, resources availability and facilitate milestone closure
- Own onsite Labs, capital needs across all programs; plan and manage release budgets
- Drive change management to adapt to Motorola processes
Achievements –
- PoC product line achieved M3 on time and exceeded quality goals set with “NO” P1's and P2‘s
open that impact the release (including backlogs). New Feature Testing was at 99.47% and
System Regression Testing at 99.74%
- Cost saving of 900K USD, on program spending by scrubbing capital plans and redeploying
unused equipment from different labs globally
- Set up public IP connectivity for programs to facilitate Engineering Teams to enable IOT testing,
reducing cycle time for testing and 3rd party vendor support
Asst. Manager (Web Projects) Synergy Images Pvt Ltd. Bangalore June 2004 – Dec 2005
Developed business plans to project charter, drive project planning, execution, monitoring and closure.
Coordinated estimation and resource loading with technical team leads.
Consultant e-Business Analyst Comspec Communications Inc, Toronto, Canada June 2003 - Jan 2004
Comspec Communication Inc. is a Toronto based company that provides packaged solutions, high value
software development, systems integration, and professional consulting services
Projects Cappuccino 2.1 WW e-business Global account migration, e-procurement transaction engine by
migrating 28 global accounts from other B2B legacy systems
Project: Carrera ver. 1.03 Enterprise Portal Solutions
Project Manager/Web designer (Contract) DMS Group Inc. Toronto, Canada Dec 2001 - Apr 2003
DMS is an award winning jewelry design and model manufacturing studio located in Toronto, Canada
Environment: Miva Merchant ver4.2, Miva Scripts, HTML, DHTML, JavaScript, NT Server, Windows 2000
Professional, Flash ver6, MX, Dreamweaver ver6, PhotoShop ver5,6, Visio2000, MS Project 98 and CSS
Developed and managed B2B sales and design procurement system
Achievements -
- Helped identify new business opportunities and improvement plans to gain substantial revenue
and market share, 8% increase in revenue for first two quarters was attributed directly to new
market
- Successfully reengineered order fulfillment process that resulted in reduction of work force and
increased efficiency
- Develop an out-sourcing strategy, which helped reduce development cost
Part time work - GUI Consultant - SAP Labs India, WebTek Software Pvt. Ltd. April 2001- Jun 2001
Designed and developed icons and splash screens for MAS (Mobile Application Studio) ver.2.1 GUI
Developed GUI prototype for myA&D mySAP Aerospace & Defense portal
Designed and developed GUI for Riskquest web-based traders in risk management software.
Designed and developed GUI for Distributed Calculation Framework (DCF)

3. K. Antony Rhony
80, Tanah Merah Kechil Avenue, 10-07, Optima, Singapore 465514
M: 84272096, H: 65259984 E: arhony@gmail.com
Web Designer - Synesis Online Pvt. Ltd. Sep 2000 Mar 2001
Creative Executive/Channel coordinator - E-Connect Feb 2000 – Sept 2000
E-connect India Limited is a part of Zee Network, one of India’s largest media group, offering value
information and services via the portal.
Environment: HTML, DHTML, JavaScript, ASP, NT Server, Windows NT, Flash ver4, Dreamweaver ver2x,
PhotoShop 5, Visio, MS Project ver98 and CSS
Web Interface Designer - Askey Systems Pvt. Ltd. Bangalore, Nov 97 – Feb 2000
Askey Systems is the technology services division of Askey Pvt. Ltd., which offers full portfolio of services
across industries, GUI Development, requirement analysis, and prototyping, testing
Environment: HTML, DHTML, JavaScript, ASP, NT Server, Windows NT, Flash ver4, Dreamweaver ver2x,
SQL, PhotoShop 5, Visio, MS Project ver98 and CSS
EDUCATION & CERTIFICATIONS:
• General Management for IT Exec (GMITE) Indian Institute of Management (IIM-B)- Bangalore
2009
• Diploma in Computer Programming and Application - Tata InfoTech Ltd., Software Education
Service Division - 1997, Bangalore
• Bachelor’s degree in Commerce - Christ College, Bangalore university - 1994, Bangalore
• PMI Certified Project Management Professional (PMP®) # 523067- from 2008, next rev 2018
• ITIL v3 Foundation certification - 2010
• Parallels Automation Certification
• Achieved White Badge Quality Certification in Motorola
• Successfully completed Six Sigma Green belt training
TECHNICAL TRAINING:
• PM10G Project Management Fundamentals
• PM11G Leadership in a Project Team Environment
• PM31G Applied Project Management in a Customer Environment
• PM36G Understanding World Wide Project Management Method (WWPMM)
• PM45G Managing Projects in IBM Rational Portfolio Manager
• PM49G Managing Scope Exceptions in IBM Rational Portfolio Manager
• PM50G Creating and Managing Project Schedules in IBM Rational Portfolio Manager
• PM63G Financial Management for Project Managers
• PM59G Complex Projects and Program Management
• DPE1G Introduction to the Delivery Project Executive
• 7PED3 Introduction to Project Executive