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ANDREW J. CHARD
Email: Andychard@gmail.com - Mobile: 404-502-7439 - Grayson, GA, 30017
Linkedin: https://www.linkedin.com/in/andychard
LEADERSHIP SUMMARY
Technology and business leadership professional with extensive experience leading large integrated business
and technology initiatives that enable businesses to realize cost and sales goals. Skilled in directing multiple
concurrent technology teams within strategic programs. Delivered high profile business initiatives, aligning
technology and business goals within aggressive timelines. Focused on developing productive collaborative
teams and building successfulclient relationships. Experience in Telecommunications, Operations, Financial
and ECommerce Solutions.
Core competencies include:
- Application Development - Client/Stakeholder Management - Change Management
- Program Management - Telecommunications - Test Management
- Ecommerce Solutions - Issue and Risk Management - Global Delivery
- Technology Deployment - Budgeting, Estimating - Cross Functional Teaming
- Operations Management - Portfolio Management - Release Management
PROFESSIONAL EXPERIENCE
GWINNETT COUNTYGOVT. 2014- Present
 IT Project Director for Public Safety initiatives for Fire, Police and School Systems.
ACCENTURE 2002 - 2014
Client/Company: AT&T 2010 - 2014
Delivery Director (Business eStrategy)
Director for eStrategy initiatives within multiple delivery work streams. Delivered critical foundational
capabilities required by dependent work streams on schedule facilitating business roadmap planning for
subsequent releases:
 Managed multiple simultaneous initiatives and directly supervised application teams building product
functionality over several releases
 Delivered Front-End UI and Middleware functionality using a combination of waterfall and agile
methodologies (Business Center Dashboard,Business Registration, Map and Maintenance – integrating
Front-End UI , Middleware services, API’s,and legacy functionality)
 Overall accountability for delivery with concurrent projects sized from 10,000 – 90,000+ hours.
Project duration 3-10 months, multi-phase/multi-year initiatives
 Accountability for leading application, technical and cross-functional project teams reporting into
program. Responsible for matrix application development teams – front end UI/UX, middleware API’s
and legacy backend applications
 Delivery mentor for > 10 program and project managers
 Established strong stakeholder client relationships with geographically dispersed business and IT
partners.
Client/Company: Cox Communications: Wireless Go to Market 2009 - 2010
Operations/Applications Director:
Instituted outsourced services for Production Support (“Break-Fix”) for a new wireless product platform -Oracle
CRM and Oracle SOA product suite (BRM, UIM, OSM, AIA,ASAP,POS):
 Developed and implemented Service Management capabilities (Incident Management, Change
Management, Problem Management, Configuration Management, Operations Support) across 45 person
onshore/offshore team, enabling rollout of client wireless pilot. Established daily internal and external
touch point meetings with client Executive Directors
 Developed extensive Knowledge Transfer Mobilization project plan for vendor transition plan to
Accenture
 Coordinated ongoing Accenture development and testing activities with client development team
including metrics reporting, governance, and pilot rollout to targeted locations
Client/Company: First Data Corporation 2008 - 2009
Merchant and Debit Division Delivery Director:
Management and Delivery Assurance for Debit Division Release Management:
 Release Management oversight across Debit division releases. Implemented streamlining of weekly
release dashboard reporting thus eliminating unnecessary review meetings. Interfaced with onshore
application owners and offshore leads to drive status reporting efficiencies.
 Developed Change Management audit processes - conducted deliverable audits of phase wise project
deliverables
 Drove collaboration sessions with client IT organization and Accenture offshore delivery teams
 Developed Data Center Consolidation project release dashboard and published daily status updates to
client executive leadership
Delivery Lead for Merchant Division application outsourcing transition to a managed service model:
 Partnered with mobilization team and offshore delivery team (approx. 250 team resources) to enable
knowledge transition to Accenture offshore delivery team
 Developed transition plans and schedules, identified skill set gaps and instituted resource demand
management processes
 Worked with Solution Architect, Commercial Office and client to re-solution and accurately define
revised skill set needs for subsequent outsourcing transition phases
Client/Company: AT&T Online Services/BellSouth.com 2002 - 2008
Application Development Manager
Development Manager for AT&T’s South East Web Ordering suite of 20 applications which provide Consumer
and Small Business ordering and customer contact capabilities:
 Accountable for successfuldelivery of all contractualcommitments within the Online Services
application/service portfolio while meeting the engagement's financial and business objectives.
 Supervised a global delivery team of approximately 175 resources across both US and India
encompassing work entry, estimating, architecture,development, testing and PM roles. 80% offshore,
20% onshore mix
 Developed and managed resource capacity planning, forecasting and release management for monthly
and quarterly releases (Monthly 5-20,000 hour work effort - three concurrent Monthly releases and
ongoing integrated quarterly releases
 Implemented SDLC process improvements through monthly process improvement joint sessions with
client leadership. Improvements included: Automated testing, estimating (templates/models), resource
management, operations environment scorecards,phase-end checklists, peer review processes,“Follow
the sun” communication processes
 Managed joint Ordering Application development team comprised of client and Accenture resources.
Improved performance,simplified business logic and minimized order fallout. Resulted in improved
customer experience and increased channel sales volume.
 Transitioned a US based delivery organization of 150 roles to an offshore delivery model over a period
of 18 months
Application Development Manager for Integrated Catalog and Ordering: 8 project managers and approx. 65
other resources onshore and offshore as direct reports:
 Development of service orientated business capabilities within the Alternate Channel area of Customer
Markets. This functionality provided Alternate Channels (Web, Telemarketing vendors, Alliance
Partners) with the capability to access pre-order validation services and enhanced catalog functionality
via Web Services API's. This functionality delivered cost savings and revenue opportunities in support
of the AT&T Bundle Services business strategy.
 Team Lead - Data Center Migration - migrated entire AT&T (BellSouth Region) eStore environment to
a single data center in Atlanta from multiple sites.
OTHER RELEVANT EXPERIENCE
Company: BellSouth Online/BellSouth.net 1998 - 2001
Application Manager for Online Ordering applications: Consumer Ordering, Small Business Ordering, Online
Agent. These applications were some the earliest web applications built for BellSouth.
Company: Technology Solutions Company (Consulting) 1996 - 1998
Pleasant Company: Principal: responsible for technical architecture team with responsibilities for technical
architecture planning and delivery within a major Oracle ERP implementation. Planned and coordinated the
rollout of Windows NT and Exchange..
Ameritech Communications Inc: Senior Manager:led the application and technical architecture team that
was responsible for the design and development of systems infrastructure for a 200+ person client/server
development team. Evaluated and selected design, development and testing tools, defined standards and was
responsible for hardware/software selection and implementation.
Georgia Pacific Corporation 1989 - 1996
Technical Consultant: served as the technicalarchitect for Distribution Division, defining tactical and strategic
technical directions at a divisional level and participating in corporate initiatives.
 Responsible for defining technical architecture and operational strategies for hardware/software
platforms, network topologies, backup and recovery planning, platform interoperability, and
performance benchmarking.
 As the division's technical architect was project manager for the development and implementation of a
technical architecture to support two sales centers that act as the backbone of the distribution division's
customer service initiative.
TOOLS & TECHNOLOGY
Agile (RallyDev), JIRA,Remedy, Clarity, Quality Center,Java, HTML, XML, Web Services, SOA, XSD,
SOAP, Apache, Apache Tomcat, Oracle ATG Commerce, SQL, Oracle, JMS, MQSeries, SharePoint,
Crystal Reports, Business Objects, MS Office Suite, MS Project, ITIL v3, Windows, Network Architecture,
Pmbok, PCI Compliance, Sarbanes Oxley (SOX), Oracle OSS/BSS
EDUCATION
Bachelor ofScience: Computer Science, Sheffield University, England – 1987

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Andrew Chard

  • 1. ANDREW J. CHARD Email: Andychard@gmail.com - Mobile: 404-502-7439 - Grayson, GA, 30017 Linkedin: https://www.linkedin.com/in/andychard LEADERSHIP SUMMARY Technology and business leadership professional with extensive experience leading large integrated business and technology initiatives that enable businesses to realize cost and sales goals. Skilled in directing multiple concurrent technology teams within strategic programs. Delivered high profile business initiatives, aligning technology and business goals within aggressive timelines. Focused on developing productive collaborative teams and building successfulclient relationships. Experience in Telecommunications, Operations, Financial and ECommerce Solutions. Core competencies include: - Application Development - Client/Stakeholder Management - Change Management - Program Management - Telecommunications - Test Management - Ecommerce Solutions - Issue and Risk Management - Global Delivery - Technology Deployment - Budgeting, Estimating - Cross Functional Teaming - Operations Management - Portfolio Management - Release Management PROFESSIONAL EXPERIENCE GWINNETT COUNTYGOVT. 2014- Present  IT Project Director for Public Safety initiatives for Fire, Police and School Systems. ACCENTURE 2002 - 2014 Client/Company: AT&T 2010 - 2014 Delivery Director (Business eStrategy) Director for eStrategy initiatives within multiple delivery work streams. Delivered critical foundational capabilities required by dependent work streams on schedule facilitating business roadmap planning for subsequent releases:  Managed multiple simultaneous initiatives and directly supervised application teams building product functionality over several releases  Delivered Front-End UI and Middleware functionality using a combination of waterfall and agile methodologies (Business Center Dashboard,Business Registration, Map and Maintenance – integrating Front-End UI , Middleware services, API’s,and legacy functionality)  Overall accountability for delivery with concurrent projects sized from 10,000 – 90,000+ hours. Project duration 3-10 months, multi-phase/multi-year initiatives  Accountability for leading application, technical and cross-functional project teams reporting into program. Responsible for matrix application development teams – front end UI/UX, middleware API’s and legacy backend applications  Delivery mentor for > 10 program and project managers  Established strong stakeholder client relationships with geographically dispersed business and IT partners. Client/Company: Cox Communications: Wireless Go to Market 2009 - 2010 Operations/Applications Director: Instituted outsourced services for Production Support (“Break-Fix”) for a new wireless product platform -Oracle CRM and Oracle SOA product suite (BRM, UIM, OSM, AIA,ASAP,POS):  Developed and implemented Service Management capabilities (Incident Management, Change Management, Problem Management, Configuration Management, Operations Support) across 45 person onshore/offshore team, enabling rollout of client wireless pilot. Established daily internal and external touch point meetings with client Executive Directors
  • 2.  Developed extensive Knowledge Transfer Mobilization project plan for vendor transition plan to Accenture  Coordinated ongoing Accenture development and testing activities with client development team including metrics reporting, governance, and pilot rollout to targeted locations Client/Company: First Data Corporation 2008 - 2009 Merchant and Debit Division Delivery Director: Management and Delivery Assurance for Debit Division Release Management:  Release Management oversight across Debit division releases. Implemented streamlining of weekly release dashboard reporting thus eliminating unnecessary review meetings. Interfaced with onshore application owners and offshore leads to drive status reporting efficiencies.  Developed Change Management audit processes - conducted deliverable audits of phase wise project deliverables  Drove collaboration sessions with client IT organization and Accenture offshore delivery teams  Developed Data Center Consolidation project release dashboard and published daily status updates to client executive leadership Delivery Lead for Merchant Division application outsourcing transition to a managed service model:  Partnered with mobilization team and offshore delivery team (approx. 250 team resources) to enable knowledge transition to Accenture offshore delivery team  Developed transition plans and schedules, identified skill set gaps and instituted resource demand management processes  Worked with Solution Architect, Commercial Office and client to re-solution and accurately define revised skill set needs for subsequent outsourcing transition phases Client/Company: AT&T Online Services/BellSouth.com 2002 - 2008 Application Development Manager Development Manager for AT&T’s South East Web Ordering suite of 20 applications which provide Consumer and Small Business ordering and customer contact capabilities:  Accountable for successfuldelivery of all contractualcommitments within the Online Services application/service portfolio while meeting the engagement's financial and business objectives.  Supervised a global delivery team of approximately 175 resources across both US and India encompassing work entry, estimating, architecture,development, testing and PM roles. 80% offshore, 20% onshore mix  Developed and managed resource capacity planning, forecasting and release management for monthly and quarterly releases (Monthly 5-20,000 hour work effort - three concurrent Monthly releases and ongoing integrated quarterly releases  Implemented SDLC process improvements through monthly process improvement joint sessions with client leadership. Improvements included: Automated testing, estimating (templates/models), resource management, operations environment scorecards,phase-end checklists, peer review processes,“Follow the sun” communication processes  Managed joint Ordering Application development team comprised of client and Accenture resources. Improved performance,simplified business logic and minimized order fallout. Resulted in improved customer experience and increased channel sales volume.  Transitioned a US based delivery organization of 150 roles to an offshore delivery model over a period of 18 months Application Development Manager for Integrated Catalog and Ordering: 8 project managers and approx. 65 other resources onshore and offshore as direct reports:  Development of service orientated business capabilities within the Alternate Channel area of Customer Markets. This functionality provided Alternate Channels (Web, Telemarketing vendors, Alliance Partners) with the capability to access pre-order validation services and enhanced catalog functionality via Web Services API's. This functionality delivered cost savings and revenue opportunities in support of the AT&T Bundle Services business strategy.
  • 3.  Team Lead - Data Center Migration - migrated entire AT&T (BellSouth Region) eStore environment to a single data center in Atlanta from multiple sites. OTHER RELEVANT EXPERIENCE Company: BellSouth Online/BellSouth.net 1998 - 2001 Application Manager for Online Ordering applications: Consumer Ordering, Small Business Ordering, Online Agent. These applications were some the earliest web applications built for BellSouth. Company: Technology Solutions Company (Consulting) 1996 - 1998 Pleasant Company: Principal: responsible for technical architecture team with responsibilities for technical architecture planning and delivery within a major Oracle ERP implementation. Planned and coordinated the rollout of Windows NT and Exchange.. Ameritech Communications Inc: Senior Manager:led the application and technical architecture team that was responsible for the design and development of systems infrastructure for a 200+ person client/server development team. Evaluated and selected design, development and testing tools, defined standards and was responsible for hardware/software selection and implementation. Georgia Pacific Corporation 1989 - 1996 Technical Consultant: served as the technicalarchitect for Distribution Division, defining tactical and strategic technical directions at a divisional level and participating in corporate initiatives.  Responsible for defining technical architecture and operational strategies for hardware/software platforms, network topologies, backup and recovery planning, platform interoperability, and performance benchmarking.  As the division's technical architect was project manager for the development and implementation of a technical architecture to support two sales centers that act as the backbone of the distribution division's customer service initiative. TOOLS & TECHNOLOGY Agile (RallyDev), JIRA,Remedy, Clarity, Quality Center,Java, HTML, XML, Web Services, SOA, XSD, SOAP, Apache, Apache Tomcat, Oracle ATG Commerce, SQL, Oracle, JMS, MQSeries, SharePoint, Crystal Reports, Business Objects, MS Office Suite, MS Project, ITIL v3, Windows, Network Architecture, Pmbok, PCI Compliance, Sarbanes Oxley (SOX), Oracle OSS/BSS EDUCATION Bachelor ofScience: Computer Science, Sheffield University, England – 1987