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Seeking assignments as Technical Expertise in application development, administration and implementation
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 More than 10 years 10 Months of rich IT exposure in Computer Associates (CA) Software Applications & Networking.
 IT Professional having a proven record in the successful design, deployment, and support of enterprise monitoring solutions,
incorporating fault-tolerant measures with High Availability using MicroSoft Clustering and Disaster Recovery using CA Arcserve.
Skilled in the advanced implementation, administration, documentation and troubleshooting of Computer Associates (CA) Software
Applications.
 Working on Computer Associates (CA) Software Applications speciality in CA Service Desk, have done migrations from6.0 to 11.2,
11.2 to 12.5, 11.2 to 12.6, 11.2 to 12.7, 12.5 to 12.9, 12.7 to 14.1, CA Service desk administration and implementation, Knowledge
base, CA CMDB, CA visualizer, CA Workflow, CA Process Automation, CA Service Catalog, CA Support Automation, end-user
and IT staff training, High Availability & Disaster Recovery environment.
 Trainings Completed in ServiceNow- Developer Site Walkthrough, Developer platform introduction, Building a sample ServiceNow
application, Native Platform Features
 Trainings running in ServiceNow- Coding on ServiceNow
 Project Management: Define project execution strategies and plans to ensure deliverables are according to customer expectations ,
Identifies and manages issues, actions, scope, budget, defects and customer feedback, Take up the discussion with client and suggest
technical solutions, Coordination with Pre-sales & Post-sales teams to provide effort estimation for all EMS upcoming projects,
Prepared Project Plan for EMS Implementations using Microsoft Project planner, Track project milestones and deliverables, Doing
data gathering requirement to configure EMS Modules
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Work Experience@ HCL Infosystems Ltd, Noida as Technical Consultant
July, 2005 – Till Date.
Projects Description
Project 1- Unique Identification Authority of India (UIDAI) [Service Desk Implementation r14.1] as Technical Consultant
(Feb 2016 – Till Date)
Job Responsibility:-
 Data Gathering for configuration of ITIL (Incident, Problem, Request, Change, Configuration) processes in CA Service Desk
from the customer using IT Process Automation
 Implementation of CA Service Desk r14.1, CA CMDB, CA EEM, CA Process Automation, CA Business Intelligence, CA
Service Catalog with Distributed environment with ITIL Service support and service delivery Processes.
 Implementation of CA Service Desk in High Availability using Windows and SQL Clustering
 Implementation of Disaster Recovery(DR) for the CA Service Desk, CA Process Automation, CA EEM, CA Business
Intelligence, CA Service Catalog
 Change Management Process Implementation (Change Management, IMAC, Access Request, Procurement Workflows)
using CA IT Process Automation with EEM and CA Service Desk.
 Customization of CA Business Intelligence 4.1 Reports including complex reporting (multiple queries) according to the all
Management Processes.
Project 2- Punjab National Bank [Migration of Service Desk ] as Project Leader and Technical Consultant
(October 2015 – December 2015)
Job Responsibility:-
 Migration of Service Desk 12.6 to 12.9

2.  Customization of all customizations in new 12.9 version
 Customization of reports in CA Business Intelligence
 Removing all issues that come up after Migration of Service Desk 12.6 to 12.9
 Configuration of change Management Workflow using ITPAM, scripting using spells, CMDB
Project 3- CA Service Desk Support Projects (UIDAI, PNB, Sadbhav, NC3I) as Technical Consultant
(Oct 2014 – Till Date)
Job Responsibility:-
 Coordination with On-Site teams at different Customer Places to provide Remote Support for Critical Issues for CA Service
Desk,
 Customization and configuration of new requirements time to time for different customer
 Configuration of Disaster Recovery for CA Service Desk using CA Arcserve Replication for Customer NC3I at
Visakhapatnam
Project 4- RAPDRP Rajasthan Project (CA Service Desk Migration) as Technical Consultant
(June 2014 – Sep 2014)
Job Responsibility:-
 Data Gathering for Current Setup of CA Service Desk from the customer
 Migration of CA Service Desk 12.5 to 12.9
 Customization of all previous 12.5 customizations in Service Desk 12.9
 Integration of LDAP and Email with CA Service Desk and CA Business Intelligence
Project 5- Unique Identification Authority of India (UIDAI) [Process Implementation] as Technical Consultant
(April 2014 – June 2014)
Job Responsibility:-
 Change Management Process Implementation using CA IT Process Automation with EEM and CA Service Desk.
 Procurement Process Implementation for CA IT Asset Management using CA IT Process Automation with EEM and CA
Service Desk.
 IMAC Process Implementation for Requests using CA IT Process Automation with EEM and CA Service Desk
Project 6- RAPDRP Jharkhand(Ranchi) Project (Implementation) as Technical Consultant
(Dec 2013 – Apr 2014)
Job Responsibility:-
 Project implementation within planned duration that includes design reviews, study of schemes, modifications, installation,
testing and commissioning.
 Design Documents like Solution Document, Installation & Configuration, Operation & Maintenance, Technical guide,
Industry Best Practises ITIL Process Flow, User Documentation
 Data Gathering for configuration of ITIL (Incident, Problem, Request, Change, Configuration) processes in CA Service Desk
from the customer
 Implementation of CA Service Desk r12.6, CA CMDB, CA EEM, CA Workflow with Distributed environment with ITIL
Service support and service delivery Processes.
Project 7- NC3I (BEL) Project (Implementation) as Technical Consultant
(Sept 2013 – Apr 2014)
Job Responsibility:-
 Project implementation within planned duration that includes design reviews, study of schemes, modifications, installation,
testing and commissioning.
 Design Documents like Solution Document, Installation & Configuration, Operation & Maintenance, Technical guide,
Industry Best Practises ITIL Process Flow, User Documentation
 Implementation of CA Service Desk r12.7, CA CMDB

3. Project 8- TCL, Mumbai, (Service Desk Migration & Implementation of New Components) as Project Leader and Technical Consultant
(August 2012 – December 2013)
Job Responsibility:-
 Coordination with Pre-sales & Post-sales teams to provide effort estimation for this migration project, Prepared Project Plan
for Service desk migration using Microsoft Project planner,
 Data Gathering for configuration of ITIL (Knowledge, Configuration) processes & Current Setup of CA Service Desk from
the customer
 Migration of CA Service Desk 11.2 to 12.7
 Customization of all previous 11.2 customizations in Service Desk 12.7
 Implementation of Knowledge Management, Configuration management with creation of CI's and 3 Business Critical
Services in CMDB.
 Design Documents like Solution Document, Installation & Configuration, Operation & Maintenance, Technical guide,
Industry Best Practises ITIL Process Flow, User Documentation
Project 9- Unique Identification Authority of India (UIDAI) [EMS Implementation] as Technical Consultant
(M arch 2013 – April 2013)
Job Responsibility:-
 Implementation of CA Service Desk r12.7, CA CMDB with Distributed environment with ITIL Incident, Problem, Request
Management Processes.
 Customization of CA Business Objects3.2 Reports according to the all Management Processes.
 Integration of CA service desk with Active directory, Email, CA Spectrum
Project 10- Punjab National Bank [Migration of Service Desk] as Project Leader and Technical Consultant
(October 2012 – November 2012)
Job Responsibility:-
 Migration of Service Desk 11.2 to 12.6
 Customization of all customizations in new 12.6 version
 Customization of reports in CA Business Objects
 Removing all issues that come up after Migration of Service Desk 11.2 to 12.6
Project 11- MPSDC, Bhopal, (EMS Implementation) as Technical Consultant
(September 2012 – November 2012)
Job Responsibility:-
 Project implementation within planned duration that includes design reviews, study of schemes, modifications, installation,
testing and commissioning.
 Data Gathering for configuration of ITIL (Incident, Problem, Request, Change, Configuration) processes in CA Service Desk
from the customer
 Implementation of CA Service Desk r12.6, CA CMDB, CA EEM, CA Workflow with Distributed environment with ITIL
Service support and service delivery Processes.
 Customization of CA Business Objects3.2 Reports according to the all Management Processes.
Project 12- SAST, Bangalore, (Service Desk Implementation) as Technical Consultant
(August 2012 – November 2012)
Job Responsibility:-
 Project planning and scheduling
 Design Documents like Solution Document, Installation & Configuration, Operation & Maintenance, Technical guide,
Industry Best Practises ITIL Process Flow, User Documentation
 Implementation of CA Service Desk r12.6, CA CMDB, CA EEM, CA Workflow, Boxi with Distributed environment with
ITIL Service support and service delivery Processes.
 Integration of CA service desk with Active directory, Email
Project 13 - Sharjah City Municipality, Sharjah (Dubai) (Implementation) as Project Leader
(June 2012 – October 2012)

4. Job Responsibility:-
 Project implementation within planned duration that includes design reviews, study of schemes, modifications, installation,
testing and commissioning.
 Design Documents like Solution Document, Installation & Configuration, Operation & Maintenance, Technical guide,
Industry Best Practises ITIL Process Flow, User Documentation
 Data Gathering for configuration of ITIL (Incident, Problem, Request, Change, Configuration) processes in CA Service Desk
from the customer
 Onsite Implementation of CA Service Desk r12.6, CA CMDB, CA EEM, CA Workflow, CA Business Objects3.2, Integration
with Active Directory and Email with Distributed environment with ITIL Service support and service delivery Processes at
Sharjah, UAE.
Project 14- SIPL – Sadbhav (EMS Implementation), Mumbai as Project Leader
(July 2012 – August 2012)
Job Responsibility:-
 Project implementation within planned duration that includes design reviews, study of schemes, modifications, installation,
testing and commissioning.
 Project planning and scheduling
 Data Gathering for configuration of ITIL (Incident, Problem, Request, Change, Configuration) processes in CA Service Desk
from the customer
 Implementation of CA Service Desk r12.6, CA CMDB, CA EEM, CA Workflow with ITIL Processes
Project 15- Sun Pharma Service Desk & ITCM ,Mumbai as Project Leader
(June 2012 – July 2012)
Job Responsibility:-
 Project implementation within planned duration that includes design reviews, study of schemes, modifications, installation,
testing and commissioning.
 Overall responsibility of execution with team members.
 Implementation of CA Service Desk r12.6, CA CMDB, CA EEM, CA Workflow with Distributed environment with ITIL
Service support and service delivery Processes.
 Configuration of Disaster Recovery for CA Service Desk using CA Arcserve
Project 16- RAPDRP Himachal Pradesh Project (Implementation) as Team Leader
(Nov 2011 – Apr 2012)
Job Responsibility:-
 Implementation of CA Service Desk r12.5, CA CMDB, CA EEM, CA Workflow with Distributed environment with ITIL
Service support and service delivery Processes.
 Configuration of Disaster Recovery for CA Service Desk using CA Arcserve
 Customization of Change, Release Management using CA Workflow
Project 17- RAPDRP Rajasthan Project (Implementation) as Team Leader
(Sep 2011 – Nov 2011)
Job Responsibility:-
 Design Documents like Solution Document, Installation & Configuration, Operation & Maintenance, Technical guide,
Industry Best Practises ITIL Process Flow, User Documentation
 Implementation of CA Service Desk r12.5, CA CMDB, CA EEM, CA Workflow with Distributed environment with Service
support and service delivery Processes.
 Implementation of Disaster Recovery(DR) of Service Desk using CA Arcserve 15.2 (CA Xosoft)
Project 18- Oil & Natural Gas Corporation (ONGC) Project (Implementation) as Team Leader
(Dec 2010 – May 2011)
Job Responsibility:-
 Attended ITIL workshop with all 10 processes(Service Support and Service Delivery processes)
 Design Documents like FDS,DDS, Implementation & Administration Documentation, User Documentation

5.  Data Gathering for configuration of ITIL (Incident, Problem, Request, Change, Configuration) processes in CA Service Desk
from the customer
 Implementation of Service Desk Clustering using Windows 2008 Clustering (HA)
 Implementation CA Service Desk r12.5, CA CMDB with Cohesion, CA EEM, CA Workflow, CA Business Objects3.1,
integration with AD, Email, SMS, IVRS, NSM, Spectrum with Distributed environment with Service support and service
delivery Processes.
 Implementation of Disaster Recovery(DR) of Service Desk using CA Arcserve 15.2 (CA Xosoft)
Project 19- Punjab National Bank, EMS Project [Support, Customization, and Implementation] as Project Leader
(July 2007 – June 2011)
Job Responsibility:-
 Implemented the Unicenter Network & System Management (NSM) r11.2 with deployment of System performance Option
(SPO) in solaris 10 servers
 Configuration & deployment of profiles with CPU utilization parameter for Historical performance related data
 Configuration of reports in web portal like CPU Utilization, Memory Utilization, No. of Users logged in, Monitoring of
Critical processes/ services.
 Implemented the ehealth for efficient management of network and to ensure minimum downtime of network and to
generate the SLA/Availability / Bandwidth Reports and for various types of reporting with creation of Basic Availability and
Bandwidth reports from Report Center.
 Implemented the Live health (Live Status, Live Exception, Live Trend) for Network Availability of Main locations
 Implemented Service Availability on Exchange Servers with Tests/Test Profiles on Ehealth Server to generate the
availability of POP3/SMTP/Exchange Servers.
 Migration of Service Plus Service Desk 6.0 to Service Desk r11.2 for Punjab National Bank (PNB)
 Support of EMS Applications CA Service Desk, CA ehealth, CA Spectrum
 Implemented the CA Desktop and system Management(DSM) r11.2 for Asset and Software inventory of solaris 10 servers
 Implemented the Unicenter Brightstor Arcserve r12 for Backup of all EMS Servers.
Project 20- HCL Cisco COE - Internal Project as Team Leader
(Apr 2011 – Apr 2011)
Job Responsibility:-
 Implementation & Administration Documentation, User Documentation
 Implementation CA Service Desk r12.5
 Customization of CA Business Objects3.1 Reports.
Project 21- Security Printing and Minting Corporation of India Limited (SPMCIL) Project as Team Leader
(Jan 2011 – Feb 2011)
Job Responsibility:-
 Implementation & Administration Documentation, User Documentation
 Implementation CA Service Desk r12.5
 Customization of CA Business Objects3.1 Reports.
 Integration of CA service desk with Email, CA Spectrum, CA IT Client Manager
Project 22- Star Union Dai-ichi Project as Project Leader
(Aug 2010 – Aug 2010)
Job Responsibility:-
 Migration & Integration of CA Service Desk(Separate Database) and CA DSM (Separate Database) into one Database
 Find out the Service Desk Tables, Common Tables having no data in DSM, Common Tables having same data in both
Database, Common Tables having different Data in both Databases
 Migration of CA Service Desk Database(Important Tables) into CA DSM database through Microsoft SQL Server 2005
Import Utility
 Integration of CA DSM with CA Service Desk

6. Project 23- Government Of Gujrat – Finance Department Implementation Project as Senior Customer Engineer
(Nov 2009 – Nov 2009)
Job Responsibility:-
 Implemented CA Service Desk r 12.1 with 310 Locations across the country.
 Implementation of Ehealth with Groups/Grouplist, Live Ehealth, Sysedge agents on solaris Servers
 Implementation of Spectrum with Global collection and rights to different users for accessing global collection
Project 24- Nokia Implementation Project as Senior Customer Engineer
(10 Aug 2009 – 15 Aug 2009)
Job Responsibility:-
 Implemented CA Service Desk r 12.1 with 340 Locations across the country.
Project 25- Airports Authority of India, EMS Project Implementation (March 2008) as Senior Customer Engineer
(Aug 2009 – Aug 2009)
Job Responsibility:-
 Implemented the CA eHealth for efficient management of network and to ensure minimum downtime of network and to
generate the SLA reports and for various types of reporting.
 Implemented CA NSM r11.2 and SPO on Windows and solaris servers with configuration of reports in web portal like CPU
Utilization, Memory Utilization, No. of Users logged in, Monitoring of Critical processes/ services.
Project 26- Punjab SWAN, EMS Implementation Project as Senior Customer Engineer
(July 2008 – July 2008)
Job Responsibility:-
 Implemented the eHealth for efficient management of network and to ensure minimum downtime of network and to
generate the SLA/Availability / Bandwidth Reports and for various types of reporting
 Implemented Service Desk 11.2 with Integration of Service Desk with Spectrum
Project 27- Oriental Insurance Corporation Ltd. EMS NOC Project as Senior Customer Engineer
(April 2008 – June 2008)
Job Responsibility:-
 Implemented and giving support of the CA eHealth for efficient management of network to resident Engineer whenever its
required
 Implemented the Unicenter Desktop Management Suite for effective management of Desktops which include Asset
Management, Software Delivery and Remote Control.
Project 28- Indian Council of Medical Research, Network Project as Project Leader
(July 2005 – June 2007)
Job Responsibility:-
 Taking care of all 31 Institutions of ICMR across India. I had a team of 20 Engineers.
 Installation, configuration, monitoring and Troubleshooting of LAN & WAN for ICMR. Qualifying and resolving the issues.
 As Network Engineer, I worked in the ICMR Head Quarter Delhi maintaining setup project with my all team members for
maintaining, handling Desktop Calls and maintaining, Administering their Network and Windows Server 2003 network
setup with Unmanageable switches, Huwae routers etc.
 Implemented and maintaining of MS Exchange 2003 server having more than 800 Users in exchange with Trend Micro
Scan mail for Exchange.
 Implemented and maintaining their Windows 2003 Servers with ISA / IWSS proxy, Trend Micro IMSS, Trend Micro Virus
Wall for ISA Proxy and Antivirus Servers with Trend Micro Office Scan Corporate Edition and Server Protect.
 Assistance & Coordination with HCL Infosystems Ltd site Engineer at remote site for any Issue not solved by them or
Escalate the issue or Call to respective branches.

7.  Maintaining Call/Further Analysis (Performance) Report for every month for all Institutions and Daily Call Report from all
engineers for every month
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 CA Service Desk r6.0, 11.2, 12.1, 12.5, 12.6, 12.7
 CA CMDB, CA Cohesion, CA Workflow using webservices, CA ITPAM, CA EEM, CA Business Objects reporting
 ServiceNow
 Microsoft SQL Server 2000, 2005, 2008
 Integration of Service Desk with CA Spectrum, CA NSM, CA IT Client Manager, IVR, SMS Gateway, Active Directory, Email
 CA Ehealth r6.0,6.1 , CA Sysedge, CA Service Availability
 CA IT Client Manager
 CA Spectrum
 CA Arcserve
 CA Xosoft
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 ITIL V3 foundation
 CA Service Desk r12.x Professional Prometric Certification
 Unicenter Service Support r11.2 200
 Unicenter Service Desk r11.2 300
 eHealth r6.0 Administration 200
 CA Workflow r1.0
 CA eHealth® r6 300
 Desktop and Server Management r11 200
 ARCserve Backup for Windows r12: Overview 100
 SPECTRUM r8.1 Inst & Imp in Dist Env 200
 Microsoft Certified Professional (MCP)(Windows 2003 Server and MS Exchange 2003)
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2013 MBA-Project Management from Sikkim Manipal University (SMU)
2003 B.Tech (E & C) from Guru Gobind Singh Indraprastha University
1998 XII from C.B.S.E Board.
1996 X from C.B.S.E Board.
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 Got appreciation letter from Punjab National Bank (PNB) for Migrating CA Service Plus Service Desk r6.0 to CA Service Desk
r11.2.
 Awarded Star Performer Award in HCL Infosystems Ltd.
 Got appreciation from Computer Associates(CA) for configuring CA Workflow for Punjab National Bank(PNB)
 Got appreciation from ONGC & QUINT for configuring CA Service Desk ITIL v3 & to get ISO 2000 Certification for ONGC
 Got appreciation from UIDAI Project Director for Implementing Change Management and Procurement process at UIDAI
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Date of Birth : 25th April 1980.
Address : 141 Samaj Kalyan Appartment, F Block, Vikas Puri. New Delhi-110018
Phone No : +919717390808
Mail Id : mayurmick@yahoo.com
Passport Status : L 5794221 valid upto 29/10/2023