MSHariRD_CV

M.S.Hari, MCA, PMP, 19+ Years IT Experience, Service Delivery & Program Management
Email: mshari.rd@gmail.com Phone: +91-9003010311, Chennai, India
1 | P a g e
SERVICE DELIVERY AND PROGRAM MANAGEMENT
A qualified IT Professional with a successful career spanning over 19 years, including 4 years of International Singapore
tenure. Accomplished track record of leadership and management of large Multi-Million Dollar Projects, in Global Delivery
model, for Solutions and Services, and delivering business value to the satisfaction of the clients cutting across multiple
industry domains like Banking, Insurance, Finance, Government and Manufacturing Process Automation.
TECHNICAL SKILLS
Extensive experience in managing projects running on multiple technologies across
various operating systems:
Languages - Java 1.2, J2EE, Visual Basic 6.0, VB. NET, C++, C, Objective C
Databases - Oracle, SQL Server, Sybase, SAP
Web Technologies - Software architecture in J2EE and Microsoft Dot.Net,
Html, JavaScript, JSP, Servlets, XML/XSL, ASP, AJAX, Web services
Frameworks – Struts 1.2, iFrame, Spring
IDE: MyEclipse, JBuilder, PowerBuilder, IntelliJ
Application Servers - Weblogic 8.1, Apache, Episerver, Tomcat
Middleware - IBM MQ Series, COM+
Tools & Utilities - Test Director, Selenium, JUnit, JProbe, JMeter, Cruise Control,
PMD
Design Tools - RUP Framework, UML, Rational Rose, Rational Unified Process,
Data modeling, Sybase PowerDesigner,
Visio, Designer 2000
Front end tools - Visual Basic, Visual Foxpro, Developer 2000 (Forms 6i & Reports)
Vax Cobol
Operating Systems - Sun Solaris UNIX / Windows 2003 / VAX VMS
FUNCTIONAL SKILLS
∼ Hands-on-experience in large-scale global Service Delivery through
identification of business goals, envisioning solution, development of
strategy, resource planning and delivery
∼ Proficient in management of all stake holders (internal & external)
expectation and satisfaction
∼ Proficient in implementing Application development – Industrialization
framework, tools & techniques in large projects or programs.
∼ Process Champion engaged in continuous process improvement for
business excellence in compliance with standards & guidelines in tune
with CMMi
∼ Managing the customer centric operations & ensuring the customer
satisfaction by achieving service quality norms
∼ Adept in Team Management skills like tasking, delegation, monitoring,
feedback, skill upgrade, competence management, career planning,
motivation & mentoring
∼ Cohesive Team Player with Fast Learning Curve along with strong analytical,
problem solving, innovation, planning, organizational, communication &
interpersonal skills
∼ Capability building & Capacity building
AREAS OF EXPERTISE
Delivery Management
Program/Project Delivery
using Agile Methodology
Enterprise Architecture
Continuous Improvement
using test automation
Client Satisfaction
Management
Risk & Resource
Management
SDLC Planning/Management
Global Team Management
PROFILE HIGHLIGHTS
Current responsibilities
include in managing a
program for a client in Print
& Publishing sector providing
application development and
maintenance services.
Extensive experience in
portfolio management,
modeling of multiple value
creations, SLA compliance
framework development and
delivery excellence for
multiple projects executing
in this portfolio
Strong Technical expertise in
SDLC based on multiple
methodologies including
Iterative, Waterfall and Agile
(Scrum) methodologies along
with Servers, Platform (OS),
Languages, Databases,
Framework and Tools
Domain expertise in Banking
and Financial Services
Organization-level quality
improvement initiatives-
define, elaborate, implement
and regularize

2 | P a g e
PROFESSIONAL EXPERIENCE
HCL TECHNOLOGIES LTD., CHENNAI (SEP 2011 – SEP 2014)
Group Project Manager, Systems Integration Centre of Excellence.
Responsibilities
Pre-sales support – Providing overall Technical solution, Review of Financials and cost structure, Review of
Estimation, Architectural reviews
Delivery management
o Customer Management - Managing and enhance customer relationship w.r.to contractual obligations and
scope
o People Management - Managing the resources with reference to Processes Compliances, Task assignments,
Schedule, Effort, Cost and Delivery-Defects
o Regular review of project progress as per agile/iterative methodology, guiding project managers on weekly
status reporting and billing
o AD Industrialization (AD IGD) enables delivery to consistently (Consultation with McKinsey)
Excel in Quality of Deliverables
Deliver projects right the first time, every time
Decrease project cost
Inculcate/Enforce Project Management and Application Development Best Practices uniformly
across the organization
Evolved AD IGD Frame-work, updated Quality System, established Training and implementation,
Validated the Framework after review with Top Management (CDO office) and base-lined proven
benefit realizations.
“Lean” Practices of Application Development – Specific focus on Value Stream Mapping (VSM) and
DILO-Day In Life Of Approach
o Application Development Industrialization (AD IGD) also enables better review & reporting about the
holistic health using various tools built.
o PM-Booster is a program to impart high maturity project & program management practices and inculcate
them in huge AD & SI programs.
Achievements:
∼ Successfully participated in multi-million dollar proposals by contributing in terms of reviewing enterprise/technical
solution, estimation, selection of SDLC Methodology, Pricing model, Profitability and integration
∼ Delivery of production quality deliverables – from inception to support, effectively managing on-site off-shore
models – meeting specifications, within budget and on-time.
∼ Handled Agile projects very successfully.
∼ Contribution to organizational quality system through AD Industrialization – Conceived, Defined, Developed,
Updated OMS and implemented successfully with quantifiable benefit realization
∼ Contribution to other delivery units on introspection/retrospection thereby turning “Red” projects to “Green”.
∼ Major Customers interfaced directly – Police force of UK & Finland, Havas, Walter Kluwer, SBI, World Bank, UBS.
MAHINDRA SATYAM, CHENNAI (APR 2007 TO MAR 2010)
CONSULTANT
PgM Middle-East Program Name: MEA Projects in the scope of VBU PS
Client ITIDA-Egypt, SECC-Egypt, Oracle ERP-MOD-Omen, Portals-Ajman-Gov, MOI-Saudi
Arabia, Portals and SAP implementations-MRA-Mauritius, Web Portal
Development-Botswana Gov, SAP-ABAP workflow-African development bank,
Coega-CDC LMS Implementation, Coega Advanced HRMS II-South Africa, ITSM
Implementation-South Africa, BOG-Oracle Applications Support-Bank of
Ghana, Oracle implementations in Department of Local Government and
Housing, ADFD Automation of the BI Reports - Tunisia & South Africa, Dept of

3 | P a g e
Econ Dev Limpopo, Central Bank Of Kuwait-HRMS Project, Ajman Govt. Oracle
R12 Implementation, Dubai Silicon Valley – Oracle implementation, Ruller’s
court Oracle implementation, Greater Amman Municipality Oracle
implementation, Central bank of Kenya Oracle implementation
Role Program Manager & Full time life cycle leader
Organization Mahindra Satyam Computer Services, Chennai
Duration Apr – 2008 to Mar – 2010
Team Size 80-100
Technologies J2EE, Oracle and SAP
Responsibilities
Program management (of Middle East and Africa projects within the scope of Vertical Public Services)
o Customer Management - Managing Customer Escalations and expectations w.r.to contractual
obligations; Customer Delight Index, Collaboration Index; Response/Resolution Time and related
contractual SLAs, Quality of deliverables
o Investor Management- Managing P&L; Risk Rating
o People Management - Managing the people with reference to Processes Compliances, Career
development
Senior Project
Manager – World
Bank (IBRD) Projects
Project Name: ISP Project Portal, Client connections, e Trust Funds, Portal
maintenance, ISGBS, Sites & Search
Client Worldbank – IBRD
Role Senior Project Manager & Full time life cycle leader
Organization Satyam Computer Services
Duration Apr – 2007 to Sep – 2008
Team Size 90
Technologies J2EE and SAP
• ISP Project Portal: This is an umbrella project covering all applications used by IBRD. Any new application
developed will follow the standards set in ISP Project Portal and will be included under the umbrella.
• Client Connections: This application is an interface for IBRD stakeholders and clients of IBRD
• eTrust Funds: This application deals with funding development projects
• Portal Maintenance: Support services – SLA Based
• Sites & Search: IBRD users can use this application to create their own sites and search for various parameters
of the project commissioned.
Responsibilities
• Manage the projects covering the various SDLC process from requirements analysis, architecture, design,
development and testing.
• Implemented the CMMi process to ensure process adherence as per the organization standards by following
quantitative project management.
• Adapted scrum and sprint methodologies to speed up the time to market and reduce the cycle time
• Identified and implemented tools like PMD for code analysis, Junit for unit test automation and cruise
control for continuous integration.
• Implemented Selenium to build a regression test suite to stabilize the code base and reduce deployment
cycle time.

4 | P a g e
OTHER ASSIGNMENTS
Photon Infotech Private Limited, Chennai as Delivery Manager (Nov 2010 to Apr 2011)
Arrowpoint Technologies Pvt Ltd, Chennai as Senior Program Manager (Apr2010 to Oct 2010)
Mahindra Satyam, Chennai as Consultant (Apr 2007 to Mar 2010)
Cambridge Solutions Ltd, Chennai as Senior Project Manager(Dec 2006 to Mar 2007)
IGate Global Solutions Ltd, Chennai as Senior Project Manager(Mar 2005 to Nov 2006)
Infinite Computer Solutions India Pvt Ltd, Bangalore as Senior Project Manager(Sep 2004 to Feb 2005)
EPS Computer Systems PTE Ltd, Singapore as Software Consultant ( Jun 2003 to Apr 2004)
Apar Infotech Services PTE Ltd, Singapore as Senior Software Consultant(Mar 2000 to Jun 2003)
Polaris Software lab Ltd, Chennai as System Engineer(May 1999 to Mar 2000)
ITS Consultancy Services, Chennai as Software Consultant cum Senior Software Engineer (Oct 1997 to Apr 1999)
Dowell Consultants, Chennai as Senior Developer (Jun 1994 to Sep 1997)
CREDENTIALS
Master’s Degree in Computer Applications, 1998, University of Madras.
Bachelor’s Degree in Science, 1994, University of Madras.
Project management professional training & PMP certification from PMI, USA
Advanced Integrated Program Management, Stanford University, USA.
Agile project management – Scrum, Unicom and Scrum alliance – Certified Scrum Master
Software Architecture for Managers - SSN School of Advanced Software Engineering
J2EE Architecture, STG, India & Microsoft Dot.Net Technology, STG, India
Honors Diploma in Systems Analysis and Design, NIIT, India

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