This profile summarizes the skills and experience of an IT professional with over 12 years of experience in retail and e-commerce. The candidate has extensive experience implementing ERP systems like Microsoft Dynamics Navision, designing IT strategies, and streamlining operations to increase efficiency. Current role involves spearheading all IT operations for an e-commerce venture and implementing solutions to reduce costs and improve processes.

1. Key Skills Profile Summary
Results-driven technology leader with over 12 years of experience drove IT
strategy & operational excellence across various levels in the organization
and rendered advisory services to various business functions across the Retail
& Ecommerce Domain
Pioneered a revolution with innovative services that expanded market
growth; enabled technology that provided multi-million dollar opportunities
and revenue growth
Designed strategic IT transformation plans and implemented a target
operating model based on various ERPs and Microsoft Navision that
leveraged new business enablement, reduced costs and streamlined
operations to ensure competitiveness in a global market
Conceptualized & implemented an innovative technology strategy in the ERP
& Microsoft Navision platform for supporting business development needs
and market growth at a domestic and International level
Created a culture of innovation and continuous process improvement, drove
expanded system capability and leading-edge solutions development while
meeting rigorous cost constraints to maintain competitive edge in a fast-
moving environment experiencing organic growth
Delivered cutting-edge solutions that enhanced real-time information
accessibility, decision-support, and self service capability for engineering,
sales, marketing, service delivery and fulfillment of operations
Career Timeline
Soft Skills
IT Operations
ERP Implementation
Project Management
Business Intelligence
Technical Architecture
Systems Implementation
Cost Optimization
Operational Excellence
Team Building & Leadership
RAVIKANT THAKUR
IT Operations | ERP Implementation & Process Design
Versatile, high-energy technocrat, successful in leading IT Operation and utilizing
vast techno-managerial skills to transform processes & generate revenue
Jul’03-Apr’06
Koutons Retail India
Ltd. as IT-Executive
Sep’07-Jan’12
Liberty Retail
Revolutions Ltd. as
IT Manager
Feb’14- till date
Namshi.com (a
venture of Rocket
Internet) as Sr. IT
Operations Manager
Apr’06-Sep’07
Pantaloons RetailIndia
Ltd. as Business
Support Executive
Jan’12-Feb’12
Jabong.com(a venture
of Rocket Internet) as
IT Operations Manager
-+971 522638238, +919971358588 ravika.delhi@gmail.com
Change
Agent
Collaborator
Communicator
Motivator
Planner

2. Work Experience
Feb’14- till date Namshi.com (a venture of Rocket Internet) as ERP-Head
Key Result Areas:
Spearheading the entire gamut of operations in the e-commerce platform including day-to-day-operations in adherence
to the SOPs; building IT strategies & plans & aligning the IT budgets to the business goals; framing & implementing
IT plans to achieve strategic business goals and accordingly setting the information management strategy & direction
Mapping business processes & studying workflow to design solutions and ensuring business functionality adherence
for enhancing competitiveness
Providing technological direction; proposed budgets for programs & projects, purchases & upgrades, supervising
computer specialists and IT workers, and presided over IT Information related projects; managing change requests,
business requirements and ensuring system upgrades & fixes
Working on design & implementation of problems and conflicts; suggesting improvement in the operations and
processes to make the system fool proof
Structuring & implementing innovative projects initiatives for curbing cost & achieving operational excellence in
alignment with the strategic initiatives & goals
Directing a wide spectrum of E-commerce functions including purchasing, sales and vendor management; steering the
E-commerce quality control and quality assurance initiatives
Organizing & conducting meetings with home office & field personnel to review existing procedures & identify business
opportunities
Highlights:
Led the development of a seller center for vendors
Structured & implemented ERP, Microsoft Navision and developed an android application for the warehouse team &
delivery boys for effectively tracking the delivery of goods
Reduced customer order-to-delivery time 50% by streamlining processes and expanding capability
Implemented new business tools such as ERP, Android Customized Application, Delivery Solution, across the country
which helped increase operational efficiency between local and national teams
Reduced operating budget by 30% while transforming the IT function to realize greater value at the corporate level
and service level improvements in the business units
Jan’12-Feb’12 Jabong.com (a venture of Rocket Internet) as IT Operations Manager
Key Result Areas:
Led the Navision 2009 R2 implementation for other Rocket Internet Venture in the domestic & international levels
Architected the ERP customization process & aided the developer in explaining the logic with proper documentation
Structured & optimized delivery methods & solutions by designing the internal strategy, contracting out elements and
enlisting consultants
Mapped business requirements and tested scenarios documents for error free implementation of projects.
Provided effective Navision support & training to user for different modules; ensured integration of systems direction
for Navision, CRM, CMS
Designed warehouse operations process for timer delivery of products ordered online
Planned & automated the operation process to reduce human errors
Sep’07-Jan’12 Liberty Retail Revolutions Ltd. as IT Manager
Highlights:
Formulated & executed strategic plans & provided guidance in analyzing Command Management Information Systems
to 250 stores across India with formats of Retail Chain Distribution, Franchisee, Company owned Outlets & Branches;
successfully achieved sales target of over 100 crores per year
Led the developers team for planning, development & execution of integration projects across Retail POS, ERP (SAP)
and Business Intelligence Platforms
Drove the planning & implementation of Retail Pro upgrade from version 8.5 to 9 including its migration
Successfully implemented the SAP Project Systems and Material Management Modules
Spearheaded the acquisition of Business Intelligence capability for the organization and the subsequent implementation
of BI and Enterprise Planning on MS SQL Server 2005
Provided systems integration direction towards effective ERPs - SAP MM/SD, B.I solutions
Managed the deployment, maintenance and configuration control of the Exchange server for over 500 mail users
Previous Experience
Apr’06-Sep’07 Pantaloons Retail India Ltd. as Business Support Executive

3. Jul’03-Apr’06 Koutons Retail India Ltd. as IT-Executive
Education
Diploma In Computer Application & Programming in 2003
B.Sc. (Computer Science) from G.G.University in 2002
Organizational Projects
Planning & Implementation of POS-(Retail Pro, REM) for Retail stores like Liberty Retail & Big Bazaars
Planning, monitoring developments & upgradation of SAP modules MM, WM, SD in Liberty Shoes
Planning, monitoring developments, testing & Implementation of Microsoft Dynamics Navision 2009 all modules except
manufacturing in Jabong (E-commerce) in India, Namshi (E-commerce) in UAE
Planning, monitoring developments, testing & Implementation of Microsoft Dynamics Navision 2013 in Wadi (E-
commerce) in UAE
Planning, monitoring developments, testing & Implementation of Microsoft Dynamics Navision 2015 in MEIG (Multiple
Formats, Easytaxi, Restaurants, Services for Customers) in UAE
Planning, monitoring developments, testing & Implementation of Handheld devices with windows platform & Android
in UAE
Date of Birth: mention
Address: D-48 C, Tilak Vihar, Tilak Nagar, New Delhi-110018