1. Ram Kumar Verma
Email id: kumar_r_k@yahoo.com
https://in.linkedin.com/pub/ram-kumar-verma/16/895/197
Contact Number :
9902388188
Astute and accomplished professional equipped with a demonstrated background in the domain of Project Management and
Customer/Client’s IT Managed Services. Exhibits superior communication abilities, promotes and develops skills for
professional growth and pursues opportunities for carrier advancement.
Core Competencies:-
IT Service Management Software Project management Risk & Issue Management
Team Management Mentoring SLA, KPI, OLA, CMMI
Six Sigma Forecasting Change Management
Contract Management Decision Making Vendor Relations
Delivery Management Business Analysis Process Improvement
Database administration Unix Administration PMP, ITIL
Banking / Finance / Insurance Manufacturing / Engineering ERP
CAREER HIGHLIGHTS:
E2E delivery management for BT’s UKB migrations release Management
• 7+ Year in application transitioning, support and project management, maintain ITIL processes, monitoring SLA & KPI
targets and implementing continuous Service improvement plans, achieve cost efficiency, automation of server health
check reports for H3G UK and Mobistar Belgium, stakeholder management which includes system rationalisation,
ACF , SDK and STORM (story management) for BT’s (British Telecom) IIP platform, also acted as backup for
Change Manager. also worked as ASG lead for BT’s CMP platform components for Andes project and E2E delivery
management for UKB migrations release management including defect management using HP ALM tool.
• 1.2 Year in PM role managing Techmahindra’s production applications maintenance project for HR , Finance ,
Spectrum and for Alta Colleges’ maintenance project for SA & campus solution
• 5 Years of experience in Peoplesoft System administration
• 3 Years of experience in oracle / sql server / db2 database administration
• 1 Year of experience in oracle forms / reports developments
• 3 Years of experience in level 2 industrial automation for steel industry
• 7 Year of experience in engineering , design, development , testing , installation and commissioning of
microprecessor based distributed control system for real time process industries
• ITIL V2 / V3 Certified IT professional with over 17 years of IT experience which includes Experience in ERP project
support & implementation using Peoplesoft HRMS, Financial and EPM modules and Project Management (+9 years
in process and manufacturing)
• Sound experience in Delivery management, Project Management, SQA, Client interaction, Team Leading, and
Stakeholder Management which includes system rationalisation, ACF , SDK and STORM (Story management) for BT
IIP platform.
• Very good balance of analytical, technical, and business skills as well as good understanding of Telecom Business
Processes, good understanding of reporting tools like OBEE & Tableau and big data , Hadoop applications
• Self motivated with leadership abilities and excellent communication skills
• Having functional knowledge of insurance , banking and finance
PROFESSIONAL EXPERIENCE: Chronological Order (Current Company first)
Company TechMahindra Ltd
Designation Sr. Tech Specialist
Duration 7.6 years (Dec’2007 – Till now)
1. Jan 2015 – till date – British Telecom, UK
• Working as E2E Delivery Manager for BT’s UKB migrations project for their odd releases R33 , R35, R37 ….
• Cordination of delivelopment progress with multiple vendors like Infosys, TCS, Virtusa etc along with TechMahindra
to ensure the development including unit testing completion as scheduled and manage the closure of the defects
ASAP found during unit testing without crossing the delivery timelines.

2. • Coordination with CIT and E2E testing team for their integration testing and E2E testing including funtional and
regression testing completion as scheduled to ensure the release goes live on time and defect free post deployment.
2. Sept2014 – Jan 2015 – Mobistar Belgium
• Managing transition of applications for Mobistar Belgium operations project specially for CRM , mobile provisioning
and CTI applications , did due diligence , KT , forward shadowing and reverse shadowing …
• Providing E2E delivery management for British Telecom client for their legacy data migration , asset merge, novation
releases.
3 . Oct 2012 – Aug2014 – H3G UK
• Managing delivery for H3G UK CRM & Provisioning projects for their front office & back office operations which
inlcludes operations like resolution of incidents & service request, incident management, continuous improvement
and cost efficiency drive for the project.
• Also includes the project deliveries for EAI and telephony applications
• Includes work order deployment and maintain operations performance with agreed SLAs and KPIs
4. Oct 2010 – Sept 2012 (BT Platform Delivery Manager for IIP Platform)
• Liaise with BT Customer and Stakehokder to meet platform targets and resolve their STORM related issues. Follow
up with them for necessary action.
• Registering the ACF (Architecture Conformance Framework) on ACF online and submitting it to the platform Chief
Architect for their approval till ACF pass is provided by chief Portifolio Architect.
• Working with SDK team and taking up new proposal with SDK governance for their approval whether it is of new
interface / services or existing capped interfaces /services being modified.
• Coordinate, interact & follow-up with onsite & offshore Delivery Managers of TECHM, TCS and BT to monitor and
track stories as per STORM workflow.
• Following up with IIP platform component’s business owner / technical delivery manager for targeted system
rationalization , server decommissioning , STAA VDC replatformation and getting SALSA updated after termination
and showing cost benefits. Terminated systems in FY11 are DEDS,IMB,BT EDI Net,Wholesale hub,vTiger and
targets for FY12 are BTR FTP, Americas CFIN-DB, Italia EAI, OR Hub, BT Radianz - Tibco , BT Radianz - e-Bonding
XML Gateway and Integration Platform - Test.
• Working as a Change Account Manager for PX, CABEX , 7 days change and other normal change request raised by
IIP platform and other platforms.
5. June 2009 – Oct 2010 - British Telecom, UK
• Transitioning and providing support to BT’s CMP components
• Managing Andes ASG applications for their SLA , incident management and RCA monitoring .
• Automation of dashboard reports and providing incident dashboard & reports to the management.
• Implementing continuous service improvement plans & ensuring that ITIL processes were followed while providing
support .
• Achieving cost efficiency by merging / sharing of resources based on similar technology and coaching resources for
ASG processes.
6. Aug 2008 – June 2009 - TechM Internal Project
• Supporting internal TechMahindra’s production applications EBS (H), EBS (F) and Spectrum on 15x7 basis.
• Handling a user base of 25 K users for their daily issues while using these three applications.
• Managing a team of 28 peoples in PeopleSoft, .Net based applications and PeopleSoft administrators.
• Optimum utilization of all the resources and keep them motivated by rotating their jobs.
7. Dec 2007 – Aug 2008 - Alta Colleges , USA
Managed PeopleSoft Maintenance project which includes enhancement and production support work. Alta College is
using Peoplesoft’s Student Administration application to fulfill their campus requirements. Major responsibilities of the
projects are:
• Delivering of all the enhancement projects on scheduled time after thoroughly testing and peer review.
• Update the client about the current status of the enhancement projects on weekly basis.
• Resolving the technical / non-technical issues faced by team which may impact the scheduled deliveries.
• Motivating the team of 11 members and try to utilize all the resources optimally.

3. Achievements:
• Saved revenue of $155492.00 in H3G project under LSS drive and drove H3G project to CMMI Level 5-TechM
• Achieved appreciation from IIP Chief Platform Architect for system rationalization work & by finance manager for storm
and platform scorecard work.-TechM
Company IBM India Pvt Ltd
Designation Team Lead
Duration 2 Years 9 months (April’2005 – Dec’2007)
Worked as a Team leader peoplesoft IBM AOD India (with a team size of 11 peoplesoft administrators) ,
responsible for the production support for approx 25 client’s peoplesoft based ERP applications ..
• Worked as a PeopleSoft DBA, which includes Installation, Configuration, Administration, Poject/Patch/Bundle
Migration , tools upgrade and tuning of Peoplesoft databases.
• Working experience with variety of relational databases Oracle, SQL Server and DB2.
• Experience with ERP project implementation using Peoplesoft HRMS, Financial and EPM modules.
• Extensive experience with strong focus on online real time industrial applications.
• Strong knowledge with Data Warehousing database architectures including installing / configuring Data Warehousing
tools like Informatica and data Modelling tools like ERWIN.
Responsible for all delivered services provided by India team
• Providing remote production/test/dev support for more than 25 Peoplesoft clients mostly in USA in a time bound
frame where SR completion time is defined ( like Sev1 , Sev2 & Sev3)
• These SRs are for all the environment like Demo, Dev, Test and Production for patching , tax updates , tools
upgrade and project / patch migration manually and using change assistant .
• All the environments are on Unix boxes but to run crystal and nVision reports one process scheduler is on NT box
otherwise for better performance process schedulers are running on database boxes (UNIX).
• All the SRs come with the priority and to be completed within the given SLA , SRs may have any kind of problem
related to peoplebooks , Integration Broker , pre or post refresh task , project / Patch/ object migration , Crystal /
nVision reporting issue and dealing with all miscellaneous type of issues.
Environment: Windows'2003 ,unix (HP,Solaris & AIX)
Achievements:
• Rated One of the Best Performer during 2005-06 for the work carried for AOD offshore PeopleSoft delivery-IBM
Company Corio India Infotech Services Pvt Ltd.
Designation PeopleSoft Admin
Duration 9 Months (June’2004 – March’2005)
Worked as a team leader for peoplesoft technical production support for multiple clients and was responsible for the
following :
• Providing remote production/test/dev support for more than 25 Peoplesoft client mostly in USA in a time bound
frame where SRs completion time is defined ( like Sev1 , Sev2 & Sev3)
• These SRs are for all the environment like Demo, Dev, Test and Production for patching , tax updated and project /
patch migration etc .
• All the environments are on Unix boxes but to run crystal and nVision reports one process scheduler is on NT box
otherwise for better performance process schedulers are running on database boxes (UNIX).
• All the SRs come with the priority and to be completed within the given SLA , SRs may have any kind of problems
related to peoplebooks , Integration Broker , pre or post refresh task , project / Patch/ object migration , Crystal /
nVision reporting issue and dealing with all miscellaneous type of issues.

4. Environment: Windows'2003 ,unix (HP,Solaris & AIX)
Company vMoksha Technologies Pvt Ltd.
Designation IT Specialist
Duration 1 Year 2 Months(May’2003 – June’2004)
• Installations, configuration of Webserver, application server, Scheduler, Crystal, SQR, nVision Reports, People Books
HRMS and Financial Module and Supporting and Troubleshooting Peoplesoft Environments.
• Creating and Maintaining PeopleSoft Environments.
• Upgrading Application and migrating Patches / Bundles.
• Thorough knowledge of PeopleSoft Architecture (PIA, Tuxedo and Bea Weblogic server etc).
• Setting up Integration Broker for Finance & HRMS applications, resume attachment, Peoplesoft workflow, Integration
work with PeopleTools.
• Peoplesoft Tools setup like - Application Designer, Data Mover, Upgrade Assistant, Configuration Manager and etc.
Environment: Windows'2K
Company DISL Mumbai.
Designation Oracle Consultant
Duration 1 Year 9 Months (Aug’2001 – May2003)
April 2001 - May 2003
• Installation, configuration and upgrading of Oracle server software and related products.
• Implement and maintain database security (create and maintain users and roles, assign privileges).
• Managing OS backups, Rman backups and logical backups, exporting and importing data directly to tape and apply
OS and oracle patches.
• Monitoring and tuning systems to avoid potential system failures.
• Work as part of a team and provide 24x7 support when required.
• Offering solutions for Development of database applications supported and Migrating Oracle 7.3.4.4 databases to
Oracle 8i.
• Creating Oracle database Links to ensure user access to the data of remote objects.
• Developed shell scripts for Oracle Startup, shutdown of multiple instances, Backup, Monitoring.
• Established and maintained sound backup and recovery policies and procedures.
• Interface with Oracle Corporation for technical support.
Environment: HP-UX11.0, HP9000, PL/SQL, Oracle 8.0
Company KNPC , Kuwait(Onsite).
Designation System Engineer
Duration 1 Year 11 Months (March’1999 – Jan’2001)
• Supporting backend database server and performed DBA responsibilities like designing and creating database
objects, writing triggers, functions & procedures, taking backup & restore, performance tuning.
• Installation, configuration, upgrading and migration of relational databases of various releases like SQL Server and
oracle on windows and Unix platforms.
• Setting up of development and testing environments for developers and testers for HRMS and LIMS application.
Environment: HP-UX11.0, HP9000, PL/SQL, Oracle 8.0
Company Ispat Industries Ltd , Mumbai.
Designation Deputy Manager (Automation)
Duration 3 Years (March’1996 – March’1999)

5. • Providing backend database server support to developers, designing and creating database objects, taking backup &
restore, performance tuning, installation and creation of oracle database.
• Developing front end application for inhouse HR activities using oracle D2K forms 4.5, Reports 2.5 and interfacing
these application with backend database.
Environment: Windows 98 , oracle D2K ( forms 4.5, reports 2.5)
• Nature of job includes supervision of installation , pre-commissioning and commissioning of control and
instrumentation activities.
• Supervision for installation and commissioning of field instruments like proximity switches , pyrometers, level switches
, CCTV etc.
• Cable (power cable , control cable, fibre optics cables ) laying , conduiting of field to JB’s to control room.
• Supervision of erection , Installation and commissioning of Load cell panels , stand controllers, electronic recorders ,
monitoring systems , communications systems , control desk, thickness and flatness gauges control panels ,
indication equipments etc.
• Loop checking during pre-commissioning and commissioning of instruments installed.
• Full involvement in the process of engineering , follow up , installation, erection , testing and commissioning of HP
and LP Hydraulics , lube & Morgoil system ,WR & BUR changing system , coil conveyor hydraulics, Honeywell
Measurex DMC's X-rays thickness and profile gauges , IRM's width & flatness gauges and technological control
system ( stand controllers) of 6 stand 4 Hi finishing mill.
• Overall implementation of profile and flatness computer ( Level-2 Automation) in Mill using DEC Alfa 800 5/333
machine , Profile and flatness's basic model was provided by SMS Germany.
• Shutdown / running / preventive maintenance of all the level-1 and level-2 equipments in the Hot strip mill
Environment: DEC alpha 800. Open VMS
Company Instrumentaion Ltd ,Kota.
Designation Sr. Engineer
Duration 6 Years 5 Months (Oct’88 – March’96)
• Nature of job includes engineering for process industries , installation and commissioning of DCS , PLC , SCADA
systems , microprocessor based single loop and multiple loop controllers and its auxiliaries , system configuration,
tag building, graphics building, DBS building, POC building, DPCS building, etc and system integration like
interfacing with lower and upper level of instruments and peripherals , and system integration of lower level control
system to supervisory computer systems.
• Conducting FAT (Factory Acceptance Test) for completed functionality of the system being delivered.
• Assembling and testing of DCS cards and controllers and troubleshooting of the issue system as a whole or entity
based.
• Test and repair of digital cards for DCS , controllers etc.
Professional Certifications/Courses
1. Oracle Certified oracle 8i DBA
2. Sun Mucrosystems Certified System Administrator
3. ITSM Foundation certified based on ITIL V2 & V3 ( TechMahindra Internal)
4. IRDA Certified Insurance License Holder
Overseas Training:
i) Deputed for 3 weeks ( 9.9.1989 to 01.10.1989 ) specialized training at Toshiba Corporation ,Tokyo, Japan on
Toshiba's Distributed Control System ( Tosdic 247 ) and its other auxiliary units in the following areas.
1. Design and development of application software for single loop controllers and DCS.
2. Installation and commissioning of single loop controllers and DCS.
3. Testing, troubleshooting and maintenance of single loop controllers, DCS and other auxiliary units like MV/ I
converters , RTD/I Converters, recorders etc.
ii) Deputed to attend 9th International Course on "Rolling Technology" at New Orleans , USA from 16.2.97 to 21.2.97.
This seminar was jointly organized by M/s Broner Group, UK and M/s Industrial Automation Services Pty Ltd.,
Australia.
iii) Attended training on DMC's 160 KV Thickness and Profile X-ray Gauges at DMC, Marryland, Washington, USA
from 10.11.97 to 14.11.97.

6. iv) Attended 2 weeks training on the Profile And Flatness Control ( Level-2 Automation) implemented on the Open
VMS platform using Dec C at M/s SMS Hilchenbach , Germany from 11.3.98 to 24.3.98.
Academia
• Bachelor of Technology in Computer Science & Engineering , HBTI Kanpur , Kanpur University, U.P , India, 1988
• MBA Banking & Finance, Sikkim Manipal University, 2013

7. iv) Attended 2 weeks training on the Profile And Flatness Control ( Level-2 Automation) implemented on the Open
VMS platform using Dec C at M/s SMS Hilchenbach , Germany from 11.3.98 to 24.3.98.
Academia
• Bachelor of Technology in Computer Science & Engineering , HBTI Kanpur , Kanpur University, U.P , India, 1988
• MBA Banking & Finance, Sikkim Manipal University, 2013