1. Anton Marion G. Gicana
Flat # 3 Building 1010 Road 521
Block # 305 Manama
Mobile:+973 33068111
Email:amg10285@yahoo.com
Driver License No:851030823
CareerSummary
An enthusiastic and knowledgeable person who is able to provide support as part of any IT Service
Operation. A logical thinker, who analyzes, investigates problems and implements fixes. Flexible and
resourceful and willing to take ownership of user problems until they are fully resolved. Willing to learn
new things especially in IT and currently looking for a suitable position.
Academic Qualifications
BS Computer Science | 2006
University of Perpetual Help System Dalta
Barangay Paciano, Rizal Calamba Laguna Philippines
Experience
IT Support Supervisor | August 1, 2012 – Present
Gulfmart Hypermarkets, Geant Easy
Processing of day to day /requested store wise reports
Performs inventory of IT related supplies and equipments.
Follows procedural diagrams and written instructions to repair a fault or set up a system
Provides support to end users relating to hardware, software, computer applications LAN
components and peripherals
Deploy/records/track desktop computer/laptop, printers and other IT related equipments
according to group standards and workflow procedures
Demonstrated the ability to provide end user support by means of remote access tool, through
telephone and email
Recommend and apply solutions, including on site repair for remote user
Setting up new user account and profiles in active directory
Deals with password issues
Assisted with contacting sellers and service providers of IT equipment and supplies for a well-
organized and efficient operations
Weighing Scale / Portable data transfer configuration
IBM POS Controller/terminal/printer troubleshooting, installation and configuration
Performs retail application rollout at store
Assist network administrator in store openings
Ability to troubleshoot POS terminal across all stores
Knowledge of network printers setup and troubleshooting
Oversee backup and recovery of data
Network cabling
2. Email configuration
Resets user password through active directory
IT Assistant | June 1, 2010-July 31, 2012
Geant Hypermarket Bahrain
Processing of day to day/required store reports
Provides support technical support for end user, computer, printers etc
Assist with end user system updates and monitoring including virus, spyware removal
Monitors printer, copier and fax machine to ensure that they are working properly
Provides higher degree of professionalism and end user satisfaction
Works with price changing team for commercial requested price changes
Inventory of IT related supplies and equipments
Customer Service Assistant | November 12, 2009 – May 31, 2010
Geant Hypermarket Bahrain
LHH Dept, Houseware Section
Advises customers by providing information on products
Helps customer make the selections by offering suggestions and opinions
Checking the quantities of goods on display and in stock
Answers customer queries regarding the store and merchandise
Requisition of new stock
Takes stock inventory
Dealing with customer complaints
Reports discrepancies and problem to supervisor
Ensures customer service satisfaction
Key Competencies
Repairing IT equipements and replacing parts
Ability to grasp technical concepts quickly and easily
Giving sound advice on technical matters
Accurately following diagrams and written instruction to setup/repair a system
Interpersonal Skills
Ability to communicate effectively, both orally and in writing
Ability to perform multiple task simultaneously
Strong interpersonal and communication skills to work efficiently
Strong aptitude to solve problems and make decisions under pressure and time constraints
Ability to review and estimate current and future wok loads
Ability to promote a supportive work environment
3. Seminars and Trainings
CCNA 4 Accessing the WAN | July 5,2008 – September 8, 2008
CCNA 3 LAN Switching and Wireless | April 12, 2008 – June 14, 2008
CCNA 2 Routing Protocols and Concepts | January 19, 2008 – March 22, 2008
CCNA 1 Networking Basics | Septem ber 22, 2007 – December 1, 2007