This document contains the resume of Anton Marion G. Gicana. It outlines his educational background which includes a BS in Computer Science from the University of Perpetual Help System Dalta. It also details his work experience, including his current role as an IT Support Supervisor at Gulfmart Hypermarkets since 2012. Prior to this, he held roles as an IT Assistant and Customer Service Assistant. The resume highlights his technical skills and competencies in areas such as IT equipment repair, system setup and troubleshooting, and his interpersonal and communication abilities.

1. Anton Marion G. Gicana
Flat # 3 Building 1010 Road 521
Block # 305 Manama
Mobile:+973 33068111
Email:amg10285@yahoo.com
Driver License No:851030823
CareerSummary
An enthusiastic and knowledgeable person who is able to provide support as part of any IT Service
Operation. A logical thinker, who analyzes, investigates problems and implements fixes. Flexible and
resourceful and willing to take ownership of user problems until they are fully resolved. Willing to learn
new things especially in IT and currently looking for a suitable position.
Academic Qualifications
BS Computer Science | 2006
University of Perpetual Help System Dalta
Barangay Paciano, Rizal Calamba Laguna Philippines
Experience
IT Support Supervisor | August 1, 2012 – Present
Gulfmart Hypermarkets, Geant Easy
 Processing of day to day /requested store wise reports 
 Performs inventory of IT related supplies and equipments. 
 Follows procedural diagrams and written instructions to repair a fault or set up a system 

 Provides support to end users relating to hardware, software, computer applications LAN
components and peripherals 

 Deploy/records/track desktop computer/laptop, printers and other IT related equipments
according to group standards and workflow procedures 

 Demonstrated the ability to provide end user support by means of remote access tool, through
telephone and email 
 Recommend and apply solutions, including on site repair for remote user 
 Setting up new user account and profiles in active directory 
 Deals with password issues 

 Assisted with contacting sellers and service providers of IT equipment and supplies for a well-
organized and efficient operations 
 Weighing Scale / Portable data transfer configuration 
 IBM POS Controller/terminal/printer troubleshooting, installation and configuration 
 Performs retail application rollout at store 
 Assist network administrator in store openings 
 Ability to troubleshoot POS terminal across all stores 
 Knowledge of network printers setup and troubleshooting 
 Oversee backup and recovery of data 
 Network cabling 

2.  Email configuration 
 Resets user password through active directory
IT Assistant | June 1, 2010-July 31, 2012
Geant Hypermarket Bahrain
 Processing of day to day/required store reports 
 Provides support technical support for end user, computer, printers etc 
 Assist with end user system updates and monitoring including virus, spyware removal 
 Monitors printer, copier and fax machine to ensure that they are working properly 
 Provides higher degree of professionalism and end user satisfaction 
 Works with price changing team for commercial requested price changes 
 Inventory of IT related supplies and equipments 
Customer Service Assistant | November 12, 2009 – May 31, 2010
Geant Hypermarket Bahrain
LHH Dept, Houseware Section
 Advises customers by providing information on products 
 Helps customer make the selections by offering suggestions and opinions 
 Checking the quantities of goods on display and in stock 
 Answers customer queries regarding the store and merchandise 
 Requisition of new stock 
 Takes stock inventory 
 Dealing with customer complaints 
 Reports discrepancies and problem to supervisor 
 Ensures customer service satisfaction 
Key Competencies
 Repairing IT equipements and replacing parts 
 Ability to grasp technical concepts quickly and easily 
 Giving sound advice on technical matters 
 Accurately following diagrams and written instruction to setup/repair a system 
Interpersonal Skills
 Ability to communicate effectively, both orally and in writing 
 Ability to perform multiple task simultaneously 
 Strong interpersonal and communication skills to work efficiently 
 Strong aptitude to solve problems and make decisions under pressure and time constraints 
 Ability to review and estimate current and future wok loads 
 Ability to promote a supportive work environment 

3. Seminars and Trainings
CCNA 4 Accessing the WAN | July 5,2008 – September 8, 2008
CCNA 3 LAN Switching and Wireless | April 12, 2008 – June 14, 2008
CCNA 2 Routing Protocols and Concepts | January 19, 2008 – March 22, 2008
CCNA 1 Networking Basics | Septem ber 22, 2007 – December 1, 2007