Jessica Bull is a highly motivated IT professional with over 5 years of experience in desktop support, help desk, and IT technician roles. She has a proven track record of resolving problems efficiently and streamlining processes. She is technically savvy, organized, and excels at both individual work and collaboration. She holds an Associate of Science degree from Texas A&M University in Kingsville, Texas.

1. JESSICA BULL
1514 Ennis Joslin Rd. CO RPUS CHRISTI, TX 78412 APT #1213
PHO NE: (281) 253-7587  E-MA IL: JESSIC A .BULL91@GMA IL.C O M
PROFILE
Highly motivated and goal oriented professional with expertise in Desktop Support & Analysis. Intelligent, creative,
adaptable, diplomatic and technically savvy. Creatively and efficiently resolves problems and streamlines processes.
Resourceful “can-do” attitude and results-driven. Functions with the highest degree of integrity. Organized and logical
work approach supported by careful attention to detail. Strong communicator embraces change and challenge – Thrives
in dynamic, fast-paced environments and works well under pressure. Excels as both individual contributor and
collaborative team player with proven leadership skills.
EDUCATION
Texas A&M University, Kingsville, Texas
Associate of Science
PROFESSIONAL EXPERIENCE
AmCap Mortgage, LLC 2015 –Present
IT Technician / Help Desk Specialist
 Debug and maintain server and web based applications, and work along with development to optimize programs for client
use.
 Support up to 800 end users both remote and in office
 Experienced in Encompass
 Research issues on various computer systems and databases to resolve complaints, answer inquires, and outline solutions
along with forming knowledge base documentation
 Remotely manage all network scanners and printers as well as setup and maintain the hardware.
 Create and manage all accounts, set up new hardware, format documents and processes, ensure technical requirements for
new hires, inventory of licenses and hardware.
 Conduct asset tracking of all the companies IT equipment and software
 Executed a company merge of new email platform
 Knowledge of both Citrix and Amazon Workspace
SalesStaff, LLC 2014 – 2015
Desktop Support Analyst/Specialist
 In this newly created role, took the initiative to develop, implement, and continually evolve Service Desk strategy
 Ongoing collaboration with team and management to effectively meet and exceed performance goals/objectives
 Ensure maximum user satisfaction for both local and remote users ensuring seamless work flow
 Perform weekly communication audits and ensure appropriate training is provided to team members
 Provide hands-on technical support to end users; track and monitor incident trends; and anticipate potential
issues for proactive resolution

2.  Create and manage all user accounts; deliver user training; setup new hardware; install and integrate software;
support and manage calendars; format documents and internal processes; ensure technical requirements for new
hires are standardized; manage inventory of licenses and hardware
Cornerstone Home Lending 2013 – 2014
IT Technician
 Monitored and tracked incident reports within ticketing system
 Created access control policies; Managed and monitored network traffic
 Developed and implemented Service Desk SLA standards to meet business needs from service desk
 Ensured deadlines and SLAs were met on ticket; Ensured users issues were resolved to their satisfaction
 Created and disabled user accounts
 Shipped equipment to users
 Created and distributed mass emails to network users
 Hardware and software installation; basic troubleshooting
JESSICA BULL –PAGE 2 OF 2
Pacific Sales: Home & Kitchen 2012 – 2013
Appliance Sales Specialist
 Leadership role training area Associates on sales procedures/operations for new store openings
 Managed purchase orders; exceeded all sales quotas; monitored/executed all sales from start to finish
 Responsible for entire sales lifecycle from building custom appliance packages to closing sales
 Managed and handled all store operations including cash transactions and opening/closing duties
 Merchandise replenishment; markdowns; inventory control; loss management; and display management
 Consistently ranked among top sales performers within region
Previous work experience – Unrelated to Information Technology 2009-2012
Excellent Sales and Customer Service delivery in diverse retail sales positions.
TECHNOLOGY
Microsoft Office (Excel, Outlook, PowerPoint, Word), A+, Meeting Confirmation Calendaring, Help desk ticketing system,
Quick base, Inside Sales, Adobe Acrobat, VPN, Wireless Networking, Software Installation, Help desk support, Virtual
assistant, IP provisioning, Hardware Installation, Graphic design, Computer repair, software design, IT solutions, system
monitoring, email distribution, Cold Calling, Multi-system phone operations, recruiting
EXTRACURRICULAR INTERESTS
Fitness Enthusiast (spectator and participant); Coaching; Fitness modeling; nutrition; Body Building; Health. Fundraising
fitness events.
References Upon Request