Wagner Aquino-Capellan has over 5 years of experience in customer support and technical services. He is bilingual in English and Spanish with a background in computer and electronics technology. His skills include troubleshooting hardware and software issues, installing and configuring operating systems, and providing training to customers. Currently he works as a depot and field service technician, providing remote and on-site technical support to resolve issues and improve customer satisfaction.

1. Wagner M. Aquino-Capellan
25 Warnock St Apt 1 | Lowell, MA 01852
(978) 654-1856 | wagneraquino89@gmail.com
EDUCATION
ITT Technical Institute, Wilmington, MA
Associate in Applied Science, Computer & Electronics Technology September 2011 - January 2014
Middlesex Community College, Lowell, MA September 2008 – January 2010
Studied Computer Science
SKILLS
• Schematic comprehension and DC/AC analysis
• Surface mount IC's, resistor networks, and other SMT parts
• Use of digital test equipment, such as logic probes and pulsers
• Utilize sensors, relays indicators, and motor controls
• Soldering skills
• Employment of oscilloscope to measure AC signals
• Troubleshoot AC/DC Circuits
• Determine resistor and capacitor value by code
• Regulate voltage, current, resistance and power by calculations and measurement
• Knowledge of PLC’s and Programming
• Install and configure Windows OS
• Install and set up CD’s, sound cards, modems, and scanners
• Retrieve and interpret systems initialization data
• Implement system upgrades including hard drives and ROM
• Salesforce CRM
• Microsoft Office
• Bilingual: English/Spanish (fluent)
EXPERIENCE
Customer Support/Depot and Field Service Technician
On-Site Analysis, Marlborough, MA/ Spectro Scientific, Chelmsford, MA March 2014 – August 2016
• On-Site Analysis was purchased by Spectro Scientific in December 2014
• Provide technical support to customers through problem diagnosis minimizing overall downtime
• Troubleshoot computer operating systems errors, hardware and software using various remote tools
(LogMeIn and PC-Anywhere)
• Install and configure Windows7 and XP
• Perform computer hardware and software upgrade services, image and configure Windows analyzer
machines to specified customer request
• Responsible for on-site installation, maintenance, repair and training in computerized oil analyzer machine
with OS, 2000, XP and Windows7

2. • Travel internationally to customer sites to perform new installations and training, including limited
configuration of PCs, testing hardware to ensure operation, identifying system hardware/software
problems and peripheral repairs
• Complete all required documentation involved in a service visit or over the phone to ensure accurate and
timely return of defective products/parts
• Remotely/on-site troubleshoot issues on HP, Dell and Brother printers
• Design and implement work flow, process and procedures to perform depot level repair and service to
customers
• Monitor key performance metrics and continuously improve customer satisfaction level
• Understand and proactively manage spare parts inventory to balance inventory and response time
• Keep track of frequent repairs and common causes to find ways to improve repair time
• Determine if technical solution can be resolved via phone or if further diagnostics are needed
• Work interdepartmentally with Engineering and Applications department if needed to resolve the
customer issues
• Train customers on product operation, software, and applications
• Prioritize effectively and handle shifting priorities
• Learn new and innovative technologies as required
• Assist and teach others on the team as requested
• Manage multiple priorities, organize workload, and meet deadlines effectively
• Document troubleshooting and problem resolution steps, accurately record data into CRM / Support
systems
Sr. Sales Representative
Mondelez International, Haverhill, MA July 2012 – March 2014
• Management of products across multiple retailers
• Control inventory through forecasting sales and buying trends
• Supervision of junior sales representative on behalf of management
• Negotiate with store managers for retail space
• Ensure all products look presentable and not expired
• Rotation of product merchandise
• Organization/stocking of incoming products
• Maintain common area appearance and safety for both employees and customers
Produce Clerk
Market Basket, Tewksbury, MA September 2008 – January 2014
• Ensure all products are fresh, presentable and not expired
• Rotation of produce merchandise
• Organization of incoming products
• Maintain common area appearance, cleanliness, and safety for both employees and customers
• Ability to adapt easily to change and work well under pressure
• Ability to multi-task, prioritize, and display good judgment