Denis Shevchenko is seeking an IT role that utilizes his skills and training to efficiently assist a firm and provide excellent customer service. He has experience in customer service, computing, and practical experience from corporate roles. His skills include knowledge of various software, identifying and resolving computing problems, efficient organization, communication, and teamwork. He has worked as a System Administrator and Help Desk Technician. He holds a Diploma in Networking and is Microsoft Certified.

1. Denis Shevchenko
66 Mayfair Crescent
Mairangi bay, Auckland, 1010
dsvszs@gmail.com
(021)1413827
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Career Objective
I am a focused,self-motivatedpersonwhohasexperience incustomerservice,trainedincomputing
and relevant practical experience gained in a corporate organization. My aim is to work for a firm
which can utilize my skillsand training to assist their IT area to run efficiently and provide excellent
service totheircustomers.
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Key Skills andAttributes
• Skills: knowledge of software gained from study and practiced in using Microsoft Word, Excel,
Outlook, Project, Internet, Photoshop, Email, Microsoft Project, Basic HTML, VMWare, Active
DirectoryGroup Policies,TCP/IPandDNS.
• Customerservice:able to ensure customersatisfactionandeffectivelydeal withcomplaints
• Solution-focused: skilled in identifying, defining, and resolving network and computing problems
creatively
• Efficientand organized: able to manage information,maintainaccurate writtenand computerized
records
• Communication skills: excellent communicator with the ability to clearly understand and impart
information.Abilitytobe tolerant,flexible andtofindcommonlanguage withotherteammembers
• Team Player: successfully completed group work throughout College and for the majority of
assignmentswasrequiredtobe workingwithatleasttwootherpeople
• OperatingSystems: extensive knowledgeof MicrosoftbasedoperatingsystemsincludingWindows
Server2008 and2012 as well asLinux UbuntuOSand basicMac OSX
• Professional:withapersonalcommitmenttoexceedclientexpectationsthroughattentiontodetail,
and the abilitytothrive intime-drivenenvironments
• Time management:abilitytogauge the bestuseof time,performmultiple taskssimultaneouslyand
cope witha busy environment
• Servers:soundknowledge of ActiveDirectoryandGroupPolicyManagement
• Hardware: knowledgeof CiscoRouters,CiscoSwitches,Networkmanagementandaccesspoints
• Innovative: experience in thinking outside the box, using conceptualization and innovation to
implementsmall changesresultinginbigresultsinordertoimprove processes

2. • Helpdesk: experiencedinworkingasa HelpDeskTechnician
• Qualified and certified: obtained a Diploma inNetworking in Toronto College of Technologies and
isa MicrosoftCertifiedTechnologyAssociate
Work Experience
System Administrator July 2010 – July 2014
BusinessandInformation Appraisals
Krasnodar,Russia
Responsibilities:
• Installationandmaintenance of all systemswithinaclient’sdigital environment.
• Producingdocumentationonoperational,systemanduserprocedures&guidelines.
• Building,configurationandtroubleshootingof serveranddesktophardware.
• Providingadvice onselectionandpurchase of ITequipment.
• Maintainingmaximumavailabilityof supportedservicesforusers.
• Obtainingquotesforsupplyof goodsandservicesfromsuppliers.
• Designing,implementingandmanagingActive Directory.
• Monitoringthe progressof third-partymaintenance contractsuppliers.
• Ensuringthat supportcallsare loggedandhandledeffectivelyandefficiently.
• Responsible fordisasterrecovery,closingsecurityloopholesandaccesslevels.
• Ensure adequate antivirusprotection&solutionsare maintainedandupdated.
• IdentifyandrecommendingimprovementsforE-mail applications&Web-pageDevelopment.
Help Desk Technician June 2009 – June 2010
GEO Holiday Toronto,
Canada
Responsibilities:
• Providedcomputerhelpdesksupportviatelephone communicationswithend-users.
• Performed diagnostics and troubleshooting of system issues, documented help desk
tickets/resolutions,andmaintainedequipmentinventorylists.
• Analyse andtroubleshootsoftwareandhardware issues.
• Help customers identify and resolve issues pertaining to dial up configuration, web hosting
and domainregistration.
• Respondtoqueriespertinenttopackage details,e-commerce solutions,email configurations
and searchengine submissionpackages.
• Create help desk documentation with step by step instructions on problem resolving
techniques.
Assistant of Manager September2004 – May 2009
MegaFon (North-West GSM)
Krasnodar, Russia
Responsibilities:

3. • Assist Manager with tasks such as order stock from the warehouse, train new staff
members and prepare weekly rosters, merchandise new season stock, banking, resolve
staff conflicts,theftpreventionandmanage the store whenthe Managerwas off duty.
• Increase sales through excellent customer service and develop good relationships with
regularcustomers.
• Manage the cash registerincludingall cash,andcreditsalesplusrefundsandexchanges.
• Orderand organise stock Balance the cash registeratthe close of businesseachday.
• Assistwithwindowdisplaysforspecial promotions.
Education
Diploma in Computing Level 7 June 2014 – June 2015
National TertiaryEducationConsortium
Auckland
Certificate inNetworkingFundamentals: September2014 Microsoft
TechnologyAssociate
Certificate in Networking 2008 - 2009
Toronto College of Technologies Toronto,
Canada
Professional memberships andcommunity work
Institute of ITProfessionalsNEWZEALAND
Membershipnumber:170080 August 2014
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Interests
• Keepingupwithnewadvancesintechnology
• Socializingwithfriends
• Exploringnewplaces
• Meetingnewpeople
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Personal information
Driver license:Full
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Refereesavailable onrequest