This document contains the resume of Jonathan Allen Walker, detailing his professional experience working in IT management and point of sale support roles over the past 15 years. It outlines his career history at various companies, responsibilities in roles, qualifications and skills in areas like Windows servers, networking, software installation and troubleshooting. Contact details and references are provided at the end.

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JonathanAllen Walker
Identity Number: 7901125112088 Address: Corner of 16th Avenue and Cleveland, Boston, Cape Town
Contact Number: 083 678 3705 Email Address: jonathan.walker.a@gmail.com
Professional Profile
A dedicated and results-driven IT manager with a highly successful background in the achievement of profitable
businessgrowththrough the creation and executionofsuccessfulsalesandprojectplanning. Experiencedin working
with leading IT Hardware, Software in the competitive retail and information technology industry with the primary
focus on exceeding expectations for customer service delivery while ensuring optimum brand impact. Possesses
excellent interpersonal, communication and negotiation skills and the ability to develop and maintain mutually
beneficial internal and external relationships. Enjoysbeing part of motivated, successful and productive teams and
thrives in highly pressurised and challenging working environments.
Career Summary
20012–2015 CCIT – Combined Computer Technologies
IT Manager
 Project Planning. Successfully Completing of 3 Small to medium Business Exchange Migration.
 Successfully Signing 8 Service Level Agreement Contracts with Small to Medium Businesses.
 Responsible for Account Management.
 Managing a young IT Team and Support Desk.
 Successfully installing of Windows Server 2008, 2012, Active Directory, DNS. Exchange 2010 and Exchange
2013.
 Liaising with over 175 Different clients, from end user too small to medium business clients.
 Diverse knowledge of numerous applications ranging from Microsoft Products to Adobe, Ghost convey, Lexpro,
Auto cad from Version 2013 to 2016 as well civil designer installations.
 Diverse Hardware product knowledge from Server Builds to Gaming, Graphic and Desktop hardware.
 Diverse Network Knowledge which consists of Mikrotik Networking combined with Ubiquti Wireless Solutions.
And Setting up of Home Users Routers.
 Implementation of backup solutions at numerous clients.
 Responsible for clear and sound consultations to clients that require solutions to the following: Wireless
Networking, Server Solutions, Network Solutions, Data Cabling Solutions as well IT Infrastructure.
 Troubleshooting of Networking, desktops, Servers, Active Directory, Exchange.
2009–2012 GAAP – General Accessed Accounting Packages
Senior Point of Sale Technician
 Installation of Retail Office Software at Numerous restaurants and franchises such as KFC, Wimpy, Hungry
Lion (Africa – Kinshasa, Namibia Odangwa and Oshikati and South Africa – Cape Town). Responsible for
Training restaurant managers and employees to operate and manage the retail office applications from Back to
POS.
 Assisted with Auditing of Stock and Cash reports at KFC’s.
 Successfully Installed +- 50 Restaurants.
 Completion of Installations in deadline time.
 Work closely with Project managers to complete installations.
 Assisted with Enterprise nationwide priced updates and menu programming for Wimpy’s and KFC’s.
 Trouble shoot Networks and Assisted with Desktop Support as well as Retail Office Desktop Support.

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Career Summary cont.
2007–2009 Computer Centre – Mosselbay
Senior IT Technician
 Desktop Support.
 Software Development – Visual Basic 6. Developed Quoting, Purchase Order Application with a client
Database.
 Web Designer – Html, php.
 Server Support.
 Point of Sale Support – IQ Retail.
 Hard Ware Support.
 Field Technician.
2002 – 2007 Micros Fidelio – South Africa Johannesburg
Senior Point of Sale Technician
 Installed Micros Point of Sale Back Office and Front Of House at +- 280 Restaurants, Hotels, Fast Food
Restaurants across South Africa, Ireland, England, Wales and Scotland.
 Was an ambassador technician for our Sister company Micros Fidelio Unite Kingdom for 2 Years and 6 Months.
 Worked Closely with Project Managers on Hotel Projects from beginning to end of the Hotel Installs. Most of
these projects took 3 – 6 Weeks to complete.
 Responsible for Menu Programming.
 Training of Hotel General Managers, Staff, Chefs, Restaurant Managers on Back Office and Front Office
Programming of the P.O.S System.
 Desktop Support.
 Server Support.
 Network Support.
Education and Qualifications
Matriculated 1997 High School Louis Botha – Bloemfontein
Mathematics – High Grade
Science – High Grade
English - High Grade
Afrikaans - High Grade
Technical Drawing - High Grade
Technical Electronics - High Grade
CTU - 2012 Server 2008 and 2008 R2, Active Directory, Windows Vista, DNS, DHCP,Configuring
2008 and active directory.
Torque IT – 2013 Server 2012 R2, Installing and Configuring Windows Server 2012 R2, Administering 2012
R2, Windows Server Hyper V 2012 R2, Windows 7
CCIT – 2013 N+
CPUT – 2007 HUET,Health Fire and Safety Course
Professional Development
 Management Course – Seesa  Team Building - Seesa
 Mentor Course – Seesa
 Super Micro Server Course – Pinnacle Micro
 Appraisal Training – Seesa

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IT Skills
 Windows Server 2003 SBS – 6 Years
 Windows Server 2008 R2 – 4 Years
 Windows Server 2012 R2 – 2 Years
 Microsoft Exchange 2010 – 3 Years
 Microsoft Exchange 2012 – 2 Years
 Networking – 15 Years
 Windows XP, Home, Basic, Pro – 10 Years
 Windows 7 Home, Basic, Pro 32 / 64 Bit – 8 Years
 Windows 8 / 8.1 Single Language, Professional 32 / 64 Bit - 3 Years
 Windows 10 Single Language / Pro – 1 Year
 Microsoft Office 2003, 2007, 2010, 2013 Home & Business 32 / 64 Bit – +- 13 Years
 Visual Basic Programming VB6 – 5 Years
 Macro Media Flash, Adobe Dreamweaver CS3 – 2 Years
Personal Details
Driving Licence Full/Clean
Health Excellent; non-smoker
Interests Squash, Golf, Rugby, English Football, reading.
References
Company: CCIT
Contact: Natasha Derks
Telephone: 021-910-0910
Company: Gaap – Cape Town
Contact: Louisa da Vasconcelos
Telephone: 021-595-4561
Company: Computer Centre - Mosselbay
Contact: Carel Engelbrecht
Cell Phone: 083-308-8872
Cell Phone: 084-252-0177
Company: Micros Fidelio South Africa
Contact: Paul Stephenson
Telephone: 011-745-5333