Shawn C. Pittman has over 10 years of experience in client service and IT roles including network engineering, help desk support, and computer repair. He has strong communication, problem solving, and technical skills. Currently he works as a Client Service/IT contractor providing desktop support, hardware and software maintenance, and assisting users.

1. Shawn C. Pittman
7246 S Perry Chicago, IL 60621
(708) 571-6236
scpittman89@gmail.com
SUMMARY OF QUALIFICATIONS:
 Ten years of excellent client service experience and working in call center and retail environment.
 Four years of extensive hands-on experience in network engineering, Windows, wireless network, troubleshooting and repair.
Design, install, configured and maintained complex routed LAN and WAN networks.
 Perform computer-related installations, run diagnostic test, upgrade hardware/software and technical support.
 Responsible for answering client questions and concerns, follow-up calls, problem solver and providing detailed information on
products and services.
 Team player work well independently and with clients, coworkers and all levels of management.
 Creatively thinking, decision maker, reliable, organization, detail-oriented, strong leadership and time management skills.
 Ability to work under high pressure, multi-task projects, train/supervise new employees.
 Achieves overall performance and sales goals of the company.
TPI/Therapeutic Theraproteins 02/2016-Current
Client Service/IT (Contractor)
 Excellent communication skills and a willingness to learn
 Responsible for provide maintenance of the computer desktop environment by analyzing requirements, resolving issues,
installing and configuring computer solutions, maintaining printer operation, and supporting the IT Help Desk
 Providing end user support
 Performing PC maintenance
 Performing timely workstation hardware and software upgrades as required
 License tracking, user card activity, user account, and outlook updates via active directory
 Performing computer upgrades
 Assisting onboarding new users
 Escalating unresolved issues
 Installing and testing new workstations
 Maintaining and updating printers
 Ensuring that all workstations have all peripheral devices such as a computer monitor, keyboard, mouse, hard drive, monitor, and
any specialized equipment
ComEd/Insight Global
Client Service/IT (Contractor) 02/2015-02/2016
 Assist and answering clients questions providing good client service by phone and face to face regarding service and repair
issues with PCs, laptops and etc.
 Assist remote access service over the phone help desk support to resolve clients technical issues. Followed standard and
procedures to install, monitor, run diagnostic test, upgrade hardware/software and troubleshoot all computer-related devices.
 Travel to different sites to perform technical support and document help desk tickets and clients information. Make follow up calls
to the clients on services and repair concerns. Proactively seek ways to improve on product and services.
Comcast
Help Desk Call Center Client Service Tech 11/2011-06/2013
 Answered high volume inbound/outbound calls and provided good client service by phone regarding billing statements, package
plans, and technical concerns.
 Established and maintained effective relationships with clients by follow up calls resolving billing and service issues.
 Provided troubleshooting and technical support via phone, web site and email.
 Researched resolve and report trends in service and equipment problems. Attended meetings to learn new technologies with the
Comcast products.
 Promoted and sold new products and services to client needs.
 Achieved overall performance and sales goals of the company.
Best Buy
Geek Squad Associate 08/07-08/11 06/14-Current
 Assist and greet clients provides excellent client service by phone and face to face regarding service and repair issues with PCs,
laptops and etc.
 Research and resolve client issues check and run basic diagnostic test to determine product needs and service solutions.
 Establish and maintain effective relationship with clients by follow up calls on service and repair concerns.
 Travel to different sites to perform technical support as needed.
 Design, install, configured and maintained complex routed LAN and WAN networks.
 Follow standard and procedures to install, monitor, upgrade hardware/software and troubleshoot all computer-related devices.
Achieve overall performance and sales goals.
 Attends meetings and training classes to discuss the development of new products and services of the company.
EDUCATION:
Westwood College Associate of Applied Science in Computer Network Engineering