David J. Golder has over 30 years of experience in the DME industry, including experience as Director of Customer Service, Regional Sales Manager, and owner of his own DME company. He is seeking a management position focusing on sales and customer service. He has a Bachelor's degree in Finance from St. John's University and has extensive experience managing teams, maximizing software usage, and forging relationships with referral sources to drive sales.

1. David J. Golder
760 Guy Lombardo Avenue, Freeport, NY 11520 | jwsdg@optonline.net | 516-790-3899
Objective To use my extensive experience in the DME industry to secure a management position in
a company focusing on sales and customer service.
Skills &
Abilities
 Excellent leadership, organization, motivational and communication skills.
 Proficient in Excel, Word, Call Sweet and several DME software packages.
Experience Director of Customer Service, Allcare Medical, Plainview, NY; July 2013 – December
2014.
 Directly managed 20-25 Customer Service Representatives to process new
Respiratory and DME orders and re-supply orders, order entry, insurance
verification, and documentation review.
 Reorganized pre-existing department including re-training CSRs, establishing
specialist CSRs by category of service (DME, Respiratory, Enteral, etc.) and order
entry vs. phone answering.
 Remodeled the phone system and established phone queues to match category of
service.
 Maximized software usage with the cooperation of IT to streamline workflow and
increase efficiency.
 Utilized Call Sweet to monitor call answer/hold times and CRS statistics.
 Successful in reducing typical 8-10 minute answer times to under one minute.
 Significantly reduced overtime spending.
Regional Sales Manager, Landauer Metropolitan, Inc. Mt. Vernon, NY; July 2003 – July
2013.
 Hired, trained and mentored sales team for various territories including Nassau,
Suffolk, Queens, Bronx, Westchester and Rockland counties.
 Evaluated account executives, and made appropriate personnel changes as
necessary.
 Forged relationships with key referral sources in hospitals, sub-acute nursing
homes, nursing agencies and doctors’ offices.
 Utilized IT to create methods of tracking sales by territory, sales rep, and by key
products.
 Calculated and paid commissions to account executives and on-site liaisons.
 Generated monthly and quarterly reports with varying criteria to management.
 Worked with VP of Sales to develop and implement sales strategies and incentive
programs.
Owner, All Island Medical & Surgical Supply Corp. Farmingdale, NY; August 1987-July
2003.
 Began in a sales role in start-up DME/Respiratory Company.
 Recognized for contributing to steady, controlled growth through aggressive

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marketing and establishing key contacts and referral sources.
 Advanced to manage each department including sales, operations, billing,
purchasing, payables and HR (payroll, etc).
 Expanded company beyond DME/Respiratory by diversifying into Rehab (including
Pediatrics), Support Surfaces and Wound Care services.
 Made partner 1995.
 Ran all company operations until sale in 2003.
Education St. John’s University, Jamaica, NY; Bachelor’s in Finance June 1987.
References Available on Request.