1. Sheree Chrystal Marcos
4 Joan Drive ♦ American Canyon, CA 94503 ♦ (707)655-7248 ♦ smarcos@napavalley.edu
Immediate Career Goal: To use and broaden my technical skills by assisting faculty, staff,
and students with all of their technological needs.
Skills:
 Great customer service skills
 Quick learner
 Ability to work in a fast paced team
environment
 Ability to work alone
 Responsible
 Trustworthy
 Positive outlook
 Intuitive
 Ability to adapt
Technical Skills:
Trained in:
 Troubleshooting and installing
hardware, software and network
cabling
 Providing technical support over the
phone and in person
 Data entry
 Configuring Windows and Apple
based desktop and laptop
computers
 Procurement
Software:
 Microsoft Office(2003-2010)
 Datatel(student information system)
 SharePoint
 SARS Grid(student and reporting
system)
 Web Advisor
 Colleague ERP system
 Internet Explorer
 Windows Operating Systems
 Apple Operating Systems
 Adobe
 Blackboard(online education)
Experience:
Institutional Technology Department of Napa Valley College, Napa Ca. 94558
February 2015 – Currently employed
Position: I.T. Helpdesk Technician 1 (Full-Time)
Tasks: Provide tier 1 technical support over the phone, and in person. Act as office liaison assisting
faculty, staff, and students with their technological needs. Provide support for hardware, such as printers,
workstations, networking, and VoIP technologies pertaining to Cisco Unity Connections. Software
support includes; Microsoft Office Suite, SharePoint, Colleague ERP System, Adobe and Apple products,
as well as various operating systems for Windows and Apple OS. Assist in handling all procurement
related to technology for the campus. Coordinate meeting with outside vendors, and give
recommendations. Other tasks as assigned.
Facilities Department of Napa Valley College Napa CA. 94558

2. August 2015 – February 2015
Position: Mail Clerk (Temporary)
Tasks: Receive, package, sort, and deliver, mail and packages throughout the campus. Packages
include confidential mail, checks, diplomas, and more. Other tasks as assigned.
Institutional Technology Department of Napa Valley College Napa CA. 94558
January 2014-July 2015
Position: I.T. Helpdesk Technician 1 (Temporary)
Tasks: Provide technical support over the phone and in person. Act as office liaison assisting faculty,
staff and students with technological needs. Handle procurement for all technological equipment for the
campus. Research related to procurement, and give recommendations. Assist with troubleshooting
programs, and network issues that arise. Other tasks as assigned.
Institutional Technology Department of Napa Valley College Napa, CA. 94503
October 2009- January 2014
Position: I.T. Assistant (student employee)
Tasks: Answering phones and providing technical support, installing hardware and software, entering
data into Datatel student information system, configuring computer systems, connecting various
computing and printing devices to LAN and any other tasks as assigned.
Education:
Napa Valley College, CA
AS Degree:Associate of Science in Business with a Concentration in Computer Studies
Certificates:Networking Technology, Microcomputers Applications Specialist, and
Management in Information Systems.
Graduation: June 2016
HS Graduate: Vallejo High School class of 2009
References available upon request