1. ANJANETTE H. LARGE
2155 RIVER ROAD, NEW MARKET, TN 37820
865.356.3750 ▪ anjanettelarge@yahoo.com
Software & Hardware Experience
• Remote Control Software: Bomgar, Teamviewer, LanDesk
• Collaboration Software: Skype, Skype for Business, Confluence, Sharepoint, Office 365
• Systems Administration: Microsoft Exchange Management Console, Active Directory, Zabbix Dashboard,
Sophos Console, LanDesk Console
• Workstation Applications: Microsoft Office Suite, Java, Open Office, Cisco AnyConnect VPN, Remote Desktop,
Adobe products, other applications specific to position
• Utilities: Norton Utilities, Norton Ghost, Revo Uninstaller, CC Cleaner
• Antivirus Software: Norton Enterprise, Sophos, AVG, Malwarebytes, LanDesk
• Web Browers: Internet Explorer (All versions), Mozilla Firefox, Google Chrome, Safari
• Internet Filtering Software: Zscaler, IBoss
• Helpdesk Software: Track It!, I-Support, InfraEnterprise
• Telephony: Cisco Agent Desktop and Supervisor, Cisco IP Communicator, Cisco IP Phone, Apple IPhone,
Samsung Galaxy, Blackberry devices
• Mobile Devices: Apple Ipad/Ipod, Absolute Apps Mobile Management
• Hardware: Dell/HP desktops and laptops (diagnose and repair), Chromebook, Microsoft Surface tablet,
Touchnet Point of Sale terminals, Projectors, Meraki wireless access points, Netgear routers and switches,
Various copiers/scanners/printers
Professional Experience
August 2013—December 2016, EdisonLearning, Inc.
Lead Virtual Support Specialist
• Provided hardware, software, and application support to staff, students, and users of enterprise services via
phone, email, and direct contact
• Provided support and expert knowledge of Learning Management System and Student Information System
• Provided coaching and training to team members in day-to-day incident resolution and customer support
• Ensured timely functional/hierarchal escalation of incidents that require special expertise or attention
• Clearly documented all incidents and service requests into the service desk software system
• Partnered with clients, staff, and external vendors to coordinate shipment and recovery of hardware to virtual
schools students/families
• Managed the rollout, migration and/or upgrade of technology systems
• Traveled to various school locations to perform computer lab setup, printer setup, and facilitate network
setup/connectivity
• Wrote technical documentation
• Managed the Active Directory environment
• Managed SLA compliance and work status reports to School Technology Department and Senior Dir. Of School
Technology

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December 2007—March 2013, Walters State Community College
Computer Technician, Computer Technician Manager
• Provided hardware, software, and application support to administration, faculty, and staff
• Supervised daily duties and assignments of technicians
• Maintained technology inventory and facilitated removal of surplus equipment
• Provided initial setup and tech support for Apple Ipads
• Maintained Absolute Apps Mobile Data Management software
• Maintained and supported Touchnet Point of Service terminal systems
• Facilitated the resolution of network connectivity issues
August 2003-November 2007, Healthstar Physicians
Computer Technician
• Provided hardware, software, and application support to physicians and staff
• Diagnosed and resolved network connectivity issues
• Facilitated hardware upgrades and replacement
• Supported software specific to the practice including Centricity practice management software, laboratory
software, dictation software, and x-ray software
• Designed original curriculum to teach Microsoft Word, Outlook, and Windows to employees
• Designed and implemented computer security training
• Trained new employees in use of Centricity software
• Set up audio/visual equipment for webinars and lectures
• Maintained computer inventory and user database
• Maintained and organized spare parts and software inventory
• Assisted the marketing director with desktop publishing
June 1999-July 2003, Carson-Newman College
Computer Technician
• Provided hardware, software, and application support to students, faculty, and staff
• Escalated issues to outside vendors when necessary to facilitate repairs and receipt of replacements parts
• Maintained centralized ticketing system and generated reports for statistical data
• Coordinated Student Helpdesk and managed Student Technical Assistants
• Served as assistant teacher in annual computer camp working to teach small children basic computer skills
• Taught regular workshops for Adult Education Department teaching basic computer concepts and the use of
the Internet and email
• Diagnosed and resolved network issues related to connectivity within classrooms and dorm rooms
Education
• Carson-Newman College, Bachelor of Science in Computer Information Systems
Certifications
• Dell Onsite Self Dispatch (2013)
• Bomgar Remote Support (2013)
• Dell Warranty Parts Direct (2007)
• Hellerman Tyton Network Wiring (2003)