Richard Macapinlac is a highly motivated tech support professional with experience troubleshooting complex technical issues. He has over 2 years of experience as a computer equipment technician where he provided first and second level support for POS systems and cash registers. His responsibilities included monitoring calls, installing operating systems and software, setting up printers and basic networking. He has a bachelor's degree in information technology and is proficient in MS Office, PC troubleshooting, basic networking, Oracle, SQL, SAP, Java, HTML, VB and C++. He is willing to learn, assertive, flexible, detail-oriented, and a team player.

1. RICHARD PABUSTAN MACAPINLAC
50 Lorong 40 Geylang #05-21 The Sunny
Spring Lobby S9 398074
+65 83414889
richard.macapinlac@yahoo.com
Highly motivated tech-support professional skilled in troubleshooting, analyzing and resolving
complex technical problems, utilizing advanced resolution procedures.
Objective – Professional growth and development in software and hardware technical support.
Operating Systems: Windows XP, 7, vista, 8, 10, Linux Red hat, Ubuntu
WORK EXPERIENCE
 LANDMARK CITYSUPER INCORPORATED
Edsa Corner Mindanao Avenue Extension, Quezon City, Philippines
October 2014 – November 2016
+632 922 9990
Computer Equipment Technician (CET/Technical Support/IT Staff)
Key responsibilities:
o Monitoring and analyzing incoming calls, problems and support requests.
o First level/Second level troubleshooting of cash registers and POS.
o Installing/Programming of different barcode scanners for POS.
o Setting up computer units of back offices.
o Installing operating systems, upgrade and configure software, setup and configure
printers, scanners and other peripherals.
o Setting up basic network connection (cabling and IP addressing).
o Server monitoring.
o System testing.
o Store EOD.
 Nova Ed, IT Training Services Inc.
21/F The Pearlbank Centre, 146 Valero Street, Salcedo Village, Makati City
November 2012 up to May 2013.
ON – THE – JOB TRAINEE (JAVA Programmer Trainee)
PROFESSIONAL SKILLS
 MS Office proficiency
 Good communication skills
 PC Troubleshooting, Basic Networking
 Familiar with Oracle Database, SQL, SAP
 Basic Java Programming, HTML, VB, C++

2.  Both independent and team worker, as required
EDUCATION
Tertiary
Bachelor of Science in Information Technology
Technological Institute of the Philippines
Arlegui St., Quiapo, Manila
2010- April 2013
Don Honorio Ventura Technological State University
Bacolor, Pampanga
2010 1st
trimester
Our Lady of Fatima University
Lagro, Quezon City
2008-2010
Secondary
San Pablo 2nd
High School
Lubao , Pampanga
2003-2007
SEMINARS AND TRAININGS
 “4th
ITE Student’s Research Colloquium”
Adamson University, Manila
March 10, 2012
 “Hardware Technology”
Technological Institute of the Philippines, Manila
March 7, 2011
 “Open Source Software Education”
Technological Institute of the Philippines, Manila
February 8, 2011
PERSONAL QUALITIES
Willing to learn
Assertive
Flexible
Scrupulously vigilant about details
Cooperates and collaborates easily with other staff
Team player
Family oriented
I hereby certify that the above information are true and correct.

3. Richard P. Macapinlac
Applicant