The document provides a summary and resume for Johnathan Silva. It outlines his professional experience working in customer service and store management roles over the past 10 years, including most recently as an Assistant Store Manager at GameStop. It lists his skills in areas such as operations, sales, customer service, and Microsoft Office. His education is a high school diploma from Cy-Fair High School.

1. Johnathan Silva
5130 Lodge Creek Drive Houston, Texas 77066 | (832) 260-2700 | j_mr_silva@hotmail.com
Summary
Professional with training, sales and day to day operations experience. Developed strong interpersonal and customer service
skills while also successfully managing and monitoring the store flow. Attentive leader who prioritizes the team dynamic
while also achieving and exceeding expectations.
Skills
 Knowledge of Microsoft Office Suite
 Cash management
 Store Operations
 Inventory Control and Management
 Sales & Management
 Efficient and accurate problem solving
 5 year customer service experience
Education
Cy-Fair High School — 2006-2010
High School Diploma
Experience
Service Advisor & Estimator – 02/2016 – 04/2016
Caliber Collision – Cypress, Texas
 Make Phone calls to customers on status of their Vehicles 3 times a week.
 Check in vehicles of scheduled drop offs, including taking check in photos, highlighting insured area of repair
and marking entire vehicle of all unrelated damages with included photos.
 Create estimates based on condition of vehicle and repairs needed to restore customer’s cars prior to
accidents.
 Create Total Loss reports if repair is to go over a certain threshold percentage. Document entire vehicle
condition including interior, engine condition, and glass.
 Write up supplements that were required after initial teardown and inspection of vehicle damage.
 Order parts through OPS and local dealerships that were required to fulfill RO’s and supplements if needed. As
well as keeping track of all parts in the logistic process.
 Keep daily track of all RO’s under USAA and Liberty Mutual insurances and Esurance.
 Supply insurance companies with photos and notes of all work required to fulfill Request orders.
 Run APU searches on all aftermarket and Optional OE parts.
 Familiar with CCC One and OPS and Autowatch.
Assistant Store Manager — 07/2012 – 02/2016
GameStop — Houston, Texas

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 Control of store inventory on a daily basis, including the movement and history of lost product and supplies.
 Ship inventory to and from stores and company warehouse and follow up with any discrepancies that may arise
while in transit.
 Maintain a well-organized store with weekly and monthly marketing changes and promotional displays.
 Create mid-day as well as nightly cash deposits to be sent out to partnered bank. Handling of money
management daily along with store manager. Log all bank deposits in journal to be checked and tracked.
 Track sales goals from previous year and know what areas the store has the most opportunity to excel in and
to create a team oriented plan on how to achieve and exceed these goals. Basic P&L knowledge.
 Manages a team of six associates to help provide exceptional customer service. Find solutions to problems that
may arise while in store to prevent having to reach a higher level of our corporate ladder.
 Understanding the business model of GameStop and its pillars of empowerment and the “circle of life”.
 Accompany store manager in the interview process of new store associates.
 Take part in weekly conference calls with our district, discussing action items, promotions, and companywide
initiatives. As well as discussing new ways to promote sales and tactics that can effectively increase our
opportunity areas.
Senior Game Advisor — 05/2011 – 07/2012
GameStop — Houston, Texas
 Introduced to small team management. Over-see new hires and help with any questions or concerns a new
associate may encounter during on boarding process.
 Given sale goals and expectations, top 10% in sales of team.
 Help create new ways to expand and broaden our brand through cross promoting with neighboring retailers
and restaurants.
 Given a key to the store; was given the responsibility to either open or close on days working alone.
 Refresh store walls with either product that had been missing or had not been represented in store.
 Take part in store inventories which included, counting all products in store inventory and making adjustments
to our findings. Move products in and out of shrink and make reports if needed.
Game Advisor — 05/2010 – 05/2011
GameStop — Houston, Texas
 Introduced to customer service. Responsible for helping customers with basic questions and checking them out
at the point of sale.
 Focus on customer needs with a strong emphasis on G.E.T service model (Greet, Engage, and Thank).
 Dealing with the filing of thousands of games in alphabetical order as to keep track of all our items and help
keep inventory organized to prevent misplacement.
 Keep contact with nearby stores to maintain store inventory and replacement of needed items including,
games, systems, accessories, and electronic devices.