1. Tyler K Crown
Louisville, CO 80027 | 303.550.3674 | tylerkcrown324@gmail.com
Retail Manager
Creative, resourceful, flexible, and organized professional adept at maximizing sales and profits to achieve
outstanding results. Motivates team members to improve performance and ensures customers enjoy the best
possible experience. Skilled in merchandising, operational, and personnel functions. Responds swiftly and
effectively to customer and team member concerns. Known for detailed planning and flawless execution, and
follow-through. Comfortable working with Microsoft Office. Proven experience in:
Buyer Awareness | In-Store Promotions | Backroom Operations | Inventory Control | Loss Prevention
Merchandising | Pricing | Brand Management | Customer Service | Health & Safety | Security Operations
Professional Experience
K-Mart Corporation, Thornton, CO November 1999 – December 2016
Assistant Manager, Apparel
Quickly became a valued asset at this top producing store for the third largest big box retailer in the US.
Managed one of the largest selling floors (196,000 SF) in the company, supervising 40 sales associates and
generating $12M in annual revenue at peak. Responsible for apparel, jewelry, footwear, hosiery, and infants
including infant hard lines. Most recently supervised 20 sales associates generating about $5M in sales.
Since 2002, K-mart has experienced bankruptcy, restructuring, store closures, workforce reductions, and
declining sales. Thornton location will close December 2016.
 Ranked #1 apparel department in the 7-state region from 2008 through 2011.
 Generated 42% of overall store revenue from 33% of the store’s floor space.
 Achieved and exceeded annual sales plans, shrink goals, and assigned tasks in the face of radical
corporate changes and overall declining sales.
− Conducted daily planning sessions to help associates to reach sales goals.
− Spot coached associates to meet goals and elevate their sales and customer service skills.
− Refreshed displays to promote merchandise and pique interest.
− Ensured associates assisted customers in a timely and professional manner.
 Enjoyed the lowest employee turnover rate in the store, retaining hourly employees for up 10+ years.
 Experienced 0.33% shrink rate in 2016 and 0.2% rate in 2015.
 Upheld company standards and store appeal, becoming a regional showcase store/department and
host to corporate meetings and trainings 6 times/year.
 Conducted assistant manager training as well as soft lines training on merchandising, sales floor, and
backroom operations best practices. Helped train assistant managers who became store managers.
 Monitored and replenished merchandise, improvising when inventory was low and promoting, marking
down, and relocating excess inventory when necessary.
 Managed, scheduled, and optimized freight deliveries, processing 4,000 pieces of apparel per week.
 Actively participated in hiring and firing process, forecasting staffing needs, interviewing, and candidate
selection. Documented and built cases for employee termination.
 Processed (shop, pack, and ship) online orders for national as well as local orders.
Education and Training
BS, Business Management, Colorado State University, Fort Collins, CO
Training: Management Skills I and II, Leadership and Influence, Supervising Others, Motivating Employees,
Coaching and Mentoring, Change Management, Communication Strategies, Conflict Resolution, Sexual
Harassment, Time Management, Business Etiquette