Andrew K. Popa is seeking a position that offers growth within a stable company. He has over 15 years of experience in various roles including system service representative, information technology, administration management, and customer service. His experience spans work at IBM, Clark County Nevada, Sting Surveillance, Wal-Mart, and the United States Navy. He has proficiency with various computer systems, software, and call center experience. Popa graduated from ITT Technical Institute in 2015 with an AANSA degree.

1. ANDREW K. POPA
2301 REDWOOD STREET # 5002 * LAS VEGAS * NEVADA 89146
Phone: (808)269-8977 *
E Mail: akpopa94@gmail.com
OBJECTIVE:
To secure a position within a stable company that will offer potential growth with a goal to succeed in high
expectations within your company
EMPLOYMENT:
International Business Machines, January 2016 through Present
Clark County Nevada, January 2015 through January 2016
Sting Surveillance, October 2011 through September 2012
Wal-Mart, April 2010 through February 2011
Venetian Hotel Casino, May 2007 through August 15, 2008
Untied States Navy, June 1998 through March 2007
PROFESSIONAL EXPERIENCE:
System Service Representative
 Troubleshoot issues, remove and replace system parts as required. Use of LARs for scheduling, Use of various
software’s required for IBM.
 System X Server Series
 Lenovo Machines
 Toshiba Point Of Sale Machines
 Lexmark Printers
Information Technology
Network Security for a Department, to include over 30 personnel in the department.
 Manage over 35 computers and laptops
 Assist and Troubleshoot issues with computers and laptops
 Image and Re-Image of computers and laptops
 Maintenance of the computers and laptops
 Active Directory
 Remote Access using DameWare
 Multiple software’s for the department
Administration Management
Responsible of keeping records for 150 personnel, filing and inventory of logs and records.
Administration Assistant:
Filing, Answering/Receiving phone calls, data entry, faxing, copying and office type duties.
Data Entry
Generated inventory database for work center build up and placed files and data in their perspective area for
inspection preparation.
Customer Service
Maintained a well balanced work center in customer service anchored by high expectancies.
PROFIENCIES:
 Service Ledger
HR Logix 
Microsoft Office Suites 2007, 2010 and 360
Call Center
Heavy use of a variety of computer systems and software’s per required for previous companies.
EDUCATION / TRAINING:
System X Server
Lenovo Machines
Lexmark Printers
Toshiba Point of Sale Machines
ITT Technical Institute, Las Vegas Nevada, Graduated March 2015, AANSA
College of Southern Nevada, Las Vegas Nevada, Fall 2009
Sierra Nevada College-Lake Tahoe, 1994
Waianae High School, Hawaii, Graduated
CERTIFICATION/MISC.:
Nevada Sherriff’s Card