SlideShare a Scribd company logo
WELCOME TO OUR
PRESENTATION
Presenting By
1) MD.Wahidul Haque
111-11-1906
2)Baban Acharjee
111-11-1880
3)Farjana Faiza
111-11-1900
4)Abdullah ar rafsan
111-11-1892
5)Mahbub Alam
111-11-1903
6)Atikur Rahman
111-11-1891
PRESENTATION TOPIC
ANALYSIS OF COMPANY’S
MICROENVIRONMENT
Marketing ENVIRONMENT
Consists of actors & forces
 Affect marketing management’s ability
Maintain successful relationship with target
customers
microenvironment
o Consists of actors which are close
to the company
oAffect its ability to serve its
customer
The company
Top management
Finance
R&D Purchasing
Manufacturing
AccountingCompany
- Marketers must work
in harmony with other
company
departments to create
customer value.
- Marketing must
consider other parts
of the organization
including finance,
R&D, purchasing,
operations and
accounting
Microenvironment
Actors
1. The company
2. Suppliers
3. Marketing
intermediaries
4. Customers
5. Competitors
6. Publics
3 - 9
– Marketers must watch
supply availability
and pricing
– Effective partnership
relationship
management with
suppliers is essential
– Most marketers treat
them as partners
Microenvironment
Actors
1. The company
2. Suppliers
3. Marketing
intermediaries
4. Customers
5. Competitors
6. Publics
– Help to promote, sell and
distribute goods to final
buyers
– Include resellers,
physical distribution
firms, marketing
services agencies and
financial intermediaries
– Effective partner
relationship
management is essential
Microenvironment
Actors
1. The company
2. Suppliers
3. Marketing
intermediaries
4. Customers
5. Competitors
6. Publics
– A marketer must
monitor its
competitors’ offerings
to create strategic
advantage
– Must provide greater
value and satisfaction
than its competitors
Microenvironment
Actors
1. The company
2. Suppliers
3. Marketing
intermediaries
4. Customers
5. Competitors
6. Publics
– A group that has an
actual or potential
interest in or impact
on an organization
– Seven publics
include:
• Financial
• Media
• Government
• Citizen-action
• Local
• General
• Internal
Microenvironment
Actors
1. The company
2. Suppliers
3. Marketing
intermediaries
4. Customers
5. Competitors
6. Publics
Customers
Figure : Types of customer markets
Consumer
markets
Business
markets
Reseller
markets
Government
markets
International
marketsCompany
– The five types of
customer markets
• Consumer
• Business
• Reseller
• Government
• International
Microenvironment
Actors
1. The company
2. Suppliers
3. Marketing
intermediaries
4. Customers
5. Competitors
6. Publics
A case on study Pran group
Pran – Steps of Analyzing Micro
Environment.
The Company
Pran – Steps of Analyzing Micro
Environment.
Pran’s Micro Environment consists of Different
Wings –
Management Marketing R & DProduction Sales
Owners, Shareholders, Business Partners, Directors
Strategy/Decisions /New Business/ Policy/P & L
Corporate Social Responsibility (CSR)
Company
 PRAN has top management
 PRAN has skilled marketing managers
 PRAN has a separate finance section
 PRAN has twenty thousand employees
 Strong strategy and policy
3-18
Company
They make their employee satisfied in the following ways:
 Incentive based compensation in managerial post!
 Medical Support:
 Life Insurance:
 Provident Fund
 Transportation, Canteen & Day Care Facilities
 Recognition
 Employee Tours
 Work environment
3-19
Suppliers
 Their native farmer is their supplier. They care their suppliers
in the following ways:
 By providing them good seeds, fertilizers, insecticides, etc.
 By providing financial supports,
 By providing proper information about what to produce more
and what to produce less,
 By collection their produces in right time and storing them,
 By collecting raw materials from them directly and saving them
from middle men,
 By creating a huge demand of our farmers’ produces both in
nationally and globally,
 By ensuring proper price for their produces.
3-20
Marketing Intermediaries
 PRAN’s trade partners are their great support. They
care about their needs in the following ways:
 By listening to product complaints
 By providing information about price of product,
 By giving information about address of dealer point,
 By giving financial help
 By giving proper solution for any unwanted
situation associated to their business
3-21
Competitors
PRAN’s position in the market is strong than its
competitors like Akij food, Haque and etc. The
reason are given below:
 By giving product in right price, right quality, at right
time and trade benefit
 By giving them special service like upcoming
demand trends,
 By giving them sample products
 By giving them promotional sales competition,
 By giving product replacement opportunity for any
damaged or expired product
3-22
Publics
Most of the people of Bangladesh have potential interest in
PRAN’s achievement. The probable reason are given below:
 Helping Mosque, Temple & Churches.
 Working together with Red crescent.
 Collecting and donating blood.
 Working for the disabled.
 Working with ‘SAVE THE CHILDREN’.
 Helping the community in natural calamities and so
on.
3-23
Customers
 Customers are the most important actors in
microenvironment.
 It’s their great honor to communicate with their
consumers. So, they humbly request their
consumers to feel free to communicate with them
regarding following issues:
 Complaint for our products
 Price information
 Benefits of products
 Comments for products
 And any other issues
3-24
Customers
Objectives that they seek through their consumers’
care are:
 To create a culture of customer focus
 To receive complaints from our consumers on
product related matters
 To achieve customer satisfaction
 To create rapport and loyalty
 They provide the easiest way of communication as
we care valuable time of
 their consumers.
. 3-25
ANY QUESTION
???
Analysis of company's microenviornment

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Analysis of company's microenviornment

  • 2. Presenting By 1) MD.Wahidul Haque 111-11-1906 2)Baban Acharjee 111-11-1880 3)Farjana Faiza 111-11-1900 4)Abdullah ar rafsan 111-11-1892 5)Mahbub Alam 111-11-1903 6)Atikur Rahman 111-11-1891
  • 3. PRESENTATION TOPIC ANALYSIS OF COMPANY’S MICROENVIRONMENT
  • 4. Marketing ENVIRONMENT Consists of actors & forces  Affect marketing management’s ability Maintain successful relationship with target customers
  • 5. microenvironment o Consists of actors which are close to the company oAffect its ability to serve its customer
  • 6.
  • 7. The company Top management Finance R&D Purchasing Manufacturing AccountingCompany
  • 8. - Marketers must work in harmony with other company departments to create customer value. - Marketing must consider other parts of the organization including finance, R&D, purchasing, operations and accounting Microenvironment Actors 1. The company 2. Suppliers 3. Marketing intermediaries 4. Customers 5. Competitors 6. Publics
  • 9. 3 - 9 – Marketers must watch supply availability and pricing – Effective partnership relationship management with suppliers is essential – Most marketers treat them as partners Microenvironment Actors 1. The company 2. Suppliers 3. Marketing intermediaries 4. Customers 5. Competitors 6. Publics
  • 10. – Help to promote, sell and distribute goods to final buyers – Include resellers, physical distribution firms, marketing services agencies and financial intermediaries – Effective partner relationship management is essential Microenvironment Actors 1. The company 2. Suppliers 3. Marketing intermediaries 4. Customers 5. Competitors 6. Publics
  • 11. – A marketer must monitor its competitors’ offerings to create strategic advantage – Must provide greater value and satisfaction than its competitors Microenvironment Actors 1. The company 2. Suppliers 3. Marketing intermediaries 4. Customers 5. Competitors 6. Publics
  • 12. – A group that has an actual or potential interest in or impact on an organization – Seven publics include: • Financial • Media • Government • Citizen-action • Local • General • Internal Microenvironment Actors 1. The company 2. Suppliers 3. Marketing intermediaries 4. Customers 5. Competitors 6. Publics
  • 13. Customers Figure : Types of customer markets Consumer markets Business markets Reseller markets Government markets International marketsCompany
  • 14. – The five types of customer markets • Consumer • Business • Reseller • Government • International Microenvironment Actors 1. The company 2. Suppliers 3. Marketing intermediaries 4. Customers 5. Competitors 6. Publics
  • 15. A case on study Pran group
  • 16. Pran – Steps of Analyzing Micro Environment.
  • 17. The Company Pran – Steps of Analyzing Micro Environment. Pran’s Micro Environment consists of Different Wings – Management Marketing R & DProduction Sales Owners, Shareholders, Business Partners, Directors Strategy/Decisions /New Business/ Policy/P & L Corporate Social Responsibility (CSR)
  • 18. Company  PRAN has top management  PRAN has skilled marketing managers  PRAN has a separate finance section  PRAN has twenty thousand employees  Strong strategy and policy 3-18
  • 19. Company They make their employee satisfied in the following ways:  Incentive based compensation in managerial post!  Medical Support:  Life Insurance:  Provident Fund  Transportation, Canteen & Day Care Facilities  Recognition  Employee Tours  Work environment 3-19
  • 20. Suppliers  Their native farmer is their supplier. They care their suppliers in the following ways:  By providing them good seeds, fertilizers, insecticides, etc.  By providing financial supports,  By providing proper information about what to produce more and what to produce less,  By collection their produces in right time and storing them,  By collecting raw materials from them directly and saving them from middle men,  By creating a huge demand of our farmers’ produces both in nationally and globally,  By ensuring proper price for their produces. 3-20
  • 21. Marketing Intermediaries  PRAN’s trade partners are their great support. They care about their needs in the following ways:  By listening to product complaints  By providing information about price of product,  By giving information about address of dealer point,  By giving financial help  By giving proper solution for any unwanted situation associated to their business 3-21
  • 22. Competitors PRAN’s position in the market is strong than its competitors like Akij food, Haque and etc. The reason are given below:  By giving product in right price, right quality, at right time and trade benefit  By giving them special service like upcoming demand trends,  By giving them sample products  By giving them promotional sales competition,  By giving product replacement opportunity for any damaged or expired product 3-22
  • 23. Publics Most of the people of Bangladesh have potential interest in PRAN’s achievement. The probable reason are given below:  Helping Mosque, Temple & Churches.  Working together with Red crescent.  Collecting and donating blood.  Working for the disabled.  Working with ‘SAVE THE CHILDREN’.  Helping the community in natural calamities and so on. 3-23
  • 24. Customers  Customers are the most important actors in microenvironment.  It’s their great honor to communicate with their consumers. So, they humbly request their consumers to feel free to communicate with them regarding following issues:  Complaint for our products  Price information  Benefits of products  Comments for products  And any other issues 3-24
  • 25. Customers Objectives that they seek through their consumers’ care are:  To create a culture of customer focus  To receive complaints from our consumers on product related matters  To achieve customer satisfaction  To create rapport and loyalty  They provide the easiest way of communication as we care valuable time of  their consumers. . 3-25