This document contains a resume for AMPONSAH ENOCK. It summarizes his personal details, educational background, skills, work experience and qualifications. He has a BSc in Marketing from GIMPA and an HND in Marketing from Sunyani Polytechnic. His work experience includes roles as a Customer Care Officer at FBN Bank Ghana and as a Sales Executive and Loan Administrator at Izwe Loans Ghana Limited. He also has experience working as a teacher during his National Service. His skills include customer service, communication, administration and Microsoft Office proficiency. He provides three professional referees to contact.

1. AMPONSAH ENOCK
Postal Address; Post Office Box 210 Kasoa C/R Ghana Tel; 0209260065 || 0244586899 Email;
aenock1@gmail.com
Personal Information
Date Of Birth: 24th June, 1985 Marital status: Single
Gender: Male Nationality: Ghanaian
Interest: Reading books and browsing
Language Spoken: English And Akan
Career Objectives
‘To excel positively in job to be assigned by adhering to corporate mission and vision to achieve goals and
objectives.
‘To collaborate with other department within in establishing and recommending realistic strategies for
organization’s profit maximization.
Educational Background
Name Of Institution: Years: Qualification:
Ghana Institute of Management & Public
Administration [GIMPA]
Sept. 2012 to June 2014 B. Sci. Marketing [Degree]
Major courses undertaken during the period of study include:
- Ethics and Social Responsibilities
- Business to Business Marketing
- Retail Management
- Customer Service Management
- Marketing, Business Policies Strategies
- Electronic Commerce
- Statistics and Business Research
- Operations and Project Management
- Cost and Accounting Management
- Financial Management
- Leadership and Humanities
- International Business Management
- New trends in Relevant and Special Topics [International, Service and Social Marketing]
Name Of Institution: Years: Qualification:
Sunyani Polytechnic Sept. 2007 to June 2010 Higher National Diploma [HND] in Marketing
Major courses undertaken during the period of study include:
- Marketing Communication
- Customer communication
- International Marketing
- Selling and Sales Management
- Behavioral aspect of Marketing
- Management for Marketing

2. - Business Law
- Financial Accounting
- Marketing: Planning and Control, Analysis and Decision
- Economics and Project Management
Skills and Competencies
- Ability to work under pressure and to tight deadline, whether under supervision or not.
- Good communication and Leadership skills
- Demonstrable initiative and ability to multi-task, in a team or personal initiative.
- Good presentation abilities
- Ability to adopt concepts and Paying attention to details.
- Knowledgeable in general administrative duties
- A computer literate with sound ideas in Microsoft Office.
Work Experience
Name Of Company: Years: Position held:
FBN Bank Ghana Ltd. Jan. 2015 to Oct. 2016 Customer Care Officer
Major tasks assigned include:
 Account Opening and Reactivation
 Communicating Bank’s Investment Deposits to Customers.
 Enter customers’ transactions into apps and relative platform and Portals.
 Verify customers vital information such as signatures', and other identification.
 Checking Balance Enquiries
 Send Documents to Branch Service Head [BHS] for approval and Authorization
 Update Branch’s Manual Log Book for New Account Opening, ATM Issuance and Cheque Books.
 SMS, ATM Card Issuance and PIN Management.
 Ensuring Customer Standing Instructions
 Ensuring Customer Service and managing customers complaints.
Name Of Company: Years: Positions held:
Izwe Loans Ghana Limited June, 2011 to Nov, 2013 I.Sale Executive / Loan Administrator
Major tasks assigned include:
 Evaluate customer's credit worthiness by processing loan applications and documentation within
specified limits.
 Interview loan applicants to determine financial eligibility and feasibility of granting loan.
 Communicate with clients either to request or to provide information
 Complete loan contracts and counsel client on policies and restrictions
 maintaining and developing relationships with existing customers in person and via calls and e-mails
 Communicating third-parties policies and requirements to customers
 Designing marketing campaigns in prospecting for new customers
 Data Entry; maintaining a digital data of customers in organization's computer system
 Resolving Clients Complaints and ensuring customer service standards
Name Of Institution: Years: Positions held:
National Service Scheme September, 2010 – June, 2011 National Service Personnel
Major accomplishments during the National Service with IEP-Ibrahimyya Islamic School, Accra as a teacher;
- Teaching assigned subjects of the Class‘s Curriculum

3. - Facilitating Learning by establishing conducive learning environment
- Preparing and marking class exercises and assignments to facilitate positive pupil development.
- Motivating pupils with enthusiasm and maintaining discipline.
Conferences | Seminars | Trainings
January 2015 Teller, Basic Banking, Customer Service and Fraud Awareness (Facilitated by Teller Academy)
Awarded; Certificate of Participation
September 2016 Exceptional Customer Service Training – FBN Bank Ghana Limited (Facilitated by Mikensy
Consulting Ltd.) Status; As a teller and Customer Service Officer
July 2016 Strategic Anti-Money Laundering Seminars organised by Fbn Bank Ghana Limited
Status: As a teller and Customer Service Officer
June 2010 Strategic Future Leaders Conference 2010.
Theme; The Pan African youth as architects and builders of the new Africa
Status: As member of Foundation for Future Leaders International- Ffli
Academic/institutional positions and Achievement
December 2009/2010 Member of Sunyani Polytechnic- S.R.C Parrot-FM Management Team.
January 2012 8th position of Izwe Loans Ghana limited Monthly Sales Cycle.
Referees
Mr. Bernard Gyesi Wireko
[Asst. Administrative Head]
Bank Of Ghana Head Office
Tel; +233) – 024 414 8328
+233) - 0201601696
Dr. Frimpon Michael
[Lecturer]
Ghana institute Of Management
and Public Administration
[G.I.M.P.A]
Tel: +233) - 0202504498
Email: mfrimpon@gmail.com
Mr. Johnny James Fynn
(Branch Recovery Team)
Bayport Savings & Loans
Company Limited Ghana
Tel. (+233) - 024 944 6754
(+233) - 026 646 5725