The document is a curriculum vitae for Obeng Samuel Kwesi, outlining his personal details, educational background, work experience, strengths and interests. He has worked in roles such as receptionist, secretary, assistant manager and bancassurance consultant. His educational qualifications include a Higher National Diploma in Management Studies and diplomas in customer service and business intelligence. He is currently employed as a receptionist, secretary and assistant manager at Casablanca Hotel in the United Arab Emirates.

1. CURRICULUM VITAE
PERSONAL DATA
NAME: OBENG SAMUEL KWESI
DATE OF BIRTH: 26TH MARCH, 1989
PLACE OF BIRTH: ACCRA
SEX: MALE
MARITAL STATUS: SINGLE
NATIONALITY: GHANAIAN
HOMETOWN: AGONA NYAKROM
PHONE NUMBER: +971525636763
EMAIL: sam100@live.com
EDUCATIONAL BACKGROUND
Management Accountancy University (2012 – 2014)
 Higher National Diploma in Management Studies
Alison (2014)
 Diploma in Customer Service
 Certificate in Business Intelligence And Knowledge Management Systems
Accra Academy (2004 - 2007)
 WASSCE
Crusade Academy (2001 – 2004)

2.  BECE
WORKING EXPERIENCE
Casablanca Hotel - United Arab Emirates (2016 - Date)
 Receptionist, Secretary and Assistant Manager.
Responsibilities
 Welcoming walk in clients to the hotel.
 Negotiate price of available rooms to the guest and make the check in.
 Make the check-in by registering the guest into the hotel’s PMS system.
 Enter the money received from the guest and mode of payment either credit card or cash.
 Scan the guest identification card which is either Emirates ID or Passport into the hotels
Vicas System and send copies to RAKTDA which is Ras Al Khaimah tourism
department.
 Send the checked-in guest information to the police and CID department using the Hotel
Establishment Information system.
 Login to Booking.com and other OTA”s to check the hotel’s bookings and make the
reservations with the hotels PMS system.
 Login to the hotels social media profiles to reply mails and also create more
advertisements through tweets and blogs.
 Check and reply the hotels emails.
 Supervise the house keeping and maintenance staff to undertake their duties effectively.
 Make a night audit for the hotels PMS system.
 Balance the day’s work for the hotel’s Vicas system and send the daily transaction report
to RAKTDA.
 Close the daily sale of the hotel POS machine.
 Calculate and balance the daily sales and send the money and other sales receipts to the
general manager.
 Prepare salary slips and labour card for entire staff at the end of the month before salary
payment is made.
 Download attendance punching report at the end of the month for the general manager.
 Prepare end of month report for RAKTDA.
 Make tourism dirham’s payment (tax) to RAKTDA.

3.  Schedule meetings with the general manager to strategize on how to manage the hotel,
maximize profit and reduce customer complaints.
Standard Chartered Bank – Ghana (2014 – 2015)
 Bancassurance Consultant
Responsibilities
 Seeking out new clients by visiting companies and conducting sales presentations.
 Explaining features both the advantages and disadvantages of various policies to
promote sale of insurance plans.
 Determining the clients need.
 Inspecting property to be insured to decide if it's a good insurance risk.
 Calculating insurance premiums and establishing payment methods.
 Helping clients fill out business forms for the deals to be closed.
 Batching and mailing to the head office for the deals to be approved.
 Maintaining friendship with the policy holder which is calling regularly to suggest
additions or changes.
 Monitor insurance claims to ensure they are settled equitably for the client.
 Maintaining of records and handling policy renewals.
 Attending meetings or seminars to learn about new products and also acquire new skills
in developing new accounts.
 Developing marketing strategies to compete with other individuals or companies who
also provide insurance solutions.
 Having product knowledge of other banking products and solutions to be able to cross
sell.
 Being on the lookout for any suspicious activity in the banking hall.
Pasevic Company Limited - Ghana (2011 – 2012)
 Secretary
Responsibilities
 Answering telephone calls and taking messages.

4.  Typing of company documents.
 Printing and sorting company documents.
 Filing company documents.
 Scheduling appointments.
 Organizing and servicing meetings.
Woodin (GTP) - Ghana (2009 – 2011)
 Sales Attendant
Responsibilities
 Greeting and welcoming customers with a smile.
 Assisting customers to find the product they need.
 Giving advice and guidance on product selection to customers.
 Answering queries from customers.
 Responsibly dealing with customer complaints.
 Reporting problems to the supervisor.
 Involved in stock management which is receiving and storing the delivery of stock.
 Attaching price tags to merchandise.
 Stocking shelves with merchandise.
 Keeping the store tidy.
 Keeping up to date with special promotions and putting up displays.
 Being on the lookout for shoplifters.
BACKGROUND
A proactive, dependable, confidential, experienced and energetic young man. I have good human
relationships when it comes to treating and welcoming clients. I am sociable, a motivator,
collaborative, negotiator and very effective when it comes to executing my duties.
PERSONAL STRENGTH
I am a young man with outstanding possibilities, capable of working under pressure. I am also
positive and a self motivator.
PERSONAL INTEREST
Basketball, football, staying healthy, reading, travelling, cooking, touring, hiking, gaming and
watching movies.
REFEREES
Mr. Mohammed Awal Yakubu
Operations Manager

5. Standard Chartered Bank Ghana
Abeka Branch.
+233244953746
+233208130766