Today’s volunteer is very different, they need to feel connected not just to the nonprofit they donate their time to, but to the organization’s purpose and ultimate impact. How to leverage technology to turn volunteers into ambassadors for the causes they care about in their communities. How to design a personal volunteer experience that fits the lifestyle of volunteers and engages them in your purpose. How to remove barriers to connection between volunteers, their networks and the cause.

1. Amplify Your Cause
Transforming Volunteers into Ambassadors
presented by:
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2. Before we get started
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3. Virtuous is the nonprofit CRM helping charities create
personal relationships, reduce costs and maximize
impact.
www.VirtuousCRM.com | www.MobileServe.com
Scott Richards
Director of Training & Customer Success
Virtuous Software

4. MobileServe automates all of the annoying parts of volunteer engagement.
Leveraging the latest research in brain science and intrinsic motivation, we
make it easy for you to attract, organize, and motivate volunteers, while
helping your volunteers share authentic stories that inspire a culture of doing
more good. Because doing good should be fun.
www.VirtuousCRM.com | www.MobileServe.com
Ben Reno-Weber
Chief Storyteller
MobileServe

5. Meet Melina,
As part of her company’s community
outreach initiative, Melina volunteers her
time helping build and maintain a
community garden.

6. This is the landscape of volunteering:
Endless paperwork and analogue records.

7. But this is is the world Melina lives in.
Digital, Seamless, Social.

8. Three questions:
How do we make her volunteer
experience match the rest of Melina’s life?
How do we make Melina the ambassador
for the causes she cares about in her
communities?
How do we make it easy for the garden to
connect with and engage Melina and her
friends?

9. This is my story as well

10. Why We Exist
MobileServe’s mission is to use
technology to connect
people to purpose by
making the service experience
as seamless as possible for
all parties

11. Social good drives Millennial decisions
70%
volunteered in
2014
Serve. Share. Inspire.
84%
get news from
social media
60%
connect
purchases to
values

12. Creates Huge Economic Value
Last Year 60M+ Americans
Volunteered 7.9B hours
Valued at $184B
100M+ Households
Donated $225B

13. Social Impact a Priority for Companies
Fortune 500 Companies
Spent $15.4B on Corporate Social
Responsibility
40+% had a volunteer
matching program

14. Volunteers help non-profits thrive
Informed
Engaged
Most nonprofits have
60% annual donor
churn
Committed
Advocate
A first time volunteer
has a $3K LTV to the
nonprofit
Volunteers are 80%
more likely to be
donors

15. 3 Parts to the Volunteer Value Chain
Track Individuals’
Volunteer Hours
Gamification &
Social Interaction
Share The Good
They Do Online
Givers
Organizations & the people who
donate their time & resources
want to:
Organizations that receive outside
volunteer time & resources
want to:
Capture Volunteer
Information &
Stories
Sign & Organize
Waivers
Schedule
Volunteers
Receivers
Volunteers
Connect people
to
opportunities
Recognize and
reward service

16. So why is this so hard?

17. How do we meet Melina where
she is…
…while still addressing an
existing volunteer population
that isn’t nearly as mobile or
social?

18. Universal truths

19. Add community

20. Four Trends underlie MobileServe
Gamification/
recognition
Rise of Mobile
Desire for
community
Desire for purpose

21. Three questions:
How do we make her volunteer
experience match the rest of Melina’s life?
How do we make Melina the ambassador
for the causes she cares about in her
communities?
How do we make it easy for the garden to
connect with and engage Melina and her
friends?

22. Three questions:
How do we make her volunteer
experience match the rest of Melina’s life?
How do we make Melina the ambassador for
the causes she cares about in her
communities?
How do we make it easy for the garden to
connect with and engage Melina and her
friends?

23. MobileServe Opportunities Engine
A platform for connecting people to service opportunities that
fit their passions and skills
Offer opportunities for
individuals and
groups to make a
difference
Profile Connect
Understand user
interests and
capacities
Powered by:

24. Three questions:
How do we make her volunteer
experience match the rest of Melina’s life?
How do we make Melina the
ambassador for the causes she cares
about in her communities?
How do we make it easy for the garden to
connect with and engage Melina and her
friends?

25. MobileServe ImpactTracker
A mobile & web-based platform that makes tracking and storytelling
easy, while simultaneously encouraging other people to volunteer more.
Enable individuals
who care about
volunteering to
encourage others to
get more engaged
Easily track hours
volunteered & create
stories of your social
impact
Serve Share Inspire
Share real-time
infographics &
pictures with your
social networks

26. Three questions:
How do we make her volunteer
experience match the rest of Melina’s life?
How do we make Melina the ambassador
for the causes she cares about in her
communities?
How do we make it easy for the garden
to connect with and engage Melina and
her friends?

27. MobileServe VolunteerFlow
A volunteer management and engagement platform that automates best
practices in volunteer engagement
Automate thank-
you’s, celebrate
service leaders, and
story-tell through
social media
Invite Engage Celebrate
Easily check-in,
collect stories, and
manage activities
Invite volunteers,
manage RSVPs, send
text reminders, and
assign to shifts

28. MobileServe automatically captures, analyzes, & processes service data into
custom infographics organizations can share to promote their service work.
Dashboard and Communication Tools

29. McKinsey & Co, Culture Change

30. Vision

31. Skills

32. Incentives

34. Resources

35. Plan

36. Bonus thoughts

37. Create self-sustaining systems
Peer to peer is better
Make it easy for your staff
and volunteers
It has to be FUN!

39. Meet MobileServe.
We automate all of the
annoying parts of engaging
volunteers.
You’re welcome.

40. Get MobileServe free for 3 months
when you complete a personalized
demo of Virtuous
www.VirtuousCRM.com/MobileServe
Exclusive Webinar Offer
www.VirtuousCRM.com | www.MobileServe.org

41. www.VirtuousCRM.com | www.MobileServe.org
Questions?

42. Get MobileServe free for 3 months
when you complete a personalized
demo of Virtuous
www.VirtuousCRM.com/MobileServe
Exclusive Webinar Offer
www.VirtuousCRM.com | www.MobileServe.org