The document discusses digital tools for managing volunteers. It begins with Elena Zeniou from Volunteer Centre Kensington & Chelsea presenting on their work supporting 300 organizations and placing 1000 volunteers annually. Their digital wish list includes a shared digital ecosystem for grassroots organizations and volunteers to connect. Jo Dawson from Volunteer Centre Sutton then discusses using their online brokerage system to list opportunities and connect volunteers with local roles. Simon West from Zing Foundation reviews the online volunteer experience, noting fragmentation and a lack of personalization. Stacey Cannon and Rachel Vincent from Christian Aid showcase how they use Microsoft Dynamics to manage recruitment and the entire volunteer journey. Wendy Halley cautions that volunteer management systems require understanding challenges and true requirements. Sally Goodger explains how
Locality is a UK network of over 600 community-led organizations that aims to empower communities and support community organizers. The document outlines Locality's role in recruiting and training 5,000 community organizers over 4 years through an initiative launched by the UK government. It describes community organizers as skilled at bringing people together around shared issues and helping communities take action to influence decision-makers. The ultimate goal is to give communities more power to create change in their neighborhoods themselves.
National Volunteering Forum - October 2018 - Birminghamchgillies92
This document summarizes a National Volunteering Forum that took place on October 2nd, 2018 and covered topics around incentivized volunteering and rewarding volunteers. The forum included presentations and discussions on the legal perspectives on incentivized volunteering, personal development through volunteering programs, and volunteer recognition schemes that provide discounts to volunteers. Panel discussions also addressed questions around how fixed the rules are on volunteering and rewards as well as what volunteer rewards may look like in the future.
National Volunteering Forum - October 2019 - Leeds - employer-supported volun...chgillies92
1. The document discusses a national volunteering forum on employer-supported volunteering. It examines the benefits and challenges of ESV based on recent research.
2. The research found that while ESV volunteers are generally positive about their experience, their satisfaction levels are lower than non-ESV volunteers. Reasons for this include less flexibility and an expectation of more "work-like" volunteering.
3. Looking to the future, the document raises questions about how to better engage volunteers, make ESV more inclusive, create a more positive ESV culture, improve collaboration between organizations, and make ESV opportunities more impactful. Addressing these areas could help overcome challenges and further develop employer-supported volunteering
National Volunteering Forum: Time Well Spentchgillies92
The document summarizes key findings from a national survey on volunteering in the UK. Some of the main findings include:
- Most people have volunteered at some point in their lives, though diversity among volunteers remains an issue. Younger people and those from lower socioeconomic backgrounds volunteer less.
- Volunteers are very positive about their overall experience and feel they make a difference. However, some groups have less positive experiences than others.
- While volunteering provides benefits like meeting people and feeling less isolated, barriers like time commitments prevent many from volunteering. Being flexible with time commitments could help engage more people.
- Future opportunities that allow dipping in and out or one-off activities appeal most to potential volunteers and fit
This document summarizes the proceedings of a National Volunteering Forum organized by NCVO and AVM. The forum focused on engaging volunteers and paid staff. It included presentations on developing shared principles between volunteers and staff from sector perspectives, as well as case studies from organizations on their approaches. Breakout discussion groups also took place on making decisions around paid and volunteer roles, and challenges faced. The forum concluded with reflections on recognizing, reconnecting and reimagining volunteering in the future, the role of volunteer leadership, and next steps.
This document summarizes a forum on demonstrating the impact of volunteering. The agenda includes speakers on why measuring impact is important, planning impact assessments, undertaking impact assessments of volunteering, and challenges and tools for impact assessment. Breakout group discussions are included. Speakers will also discuss the impact of volunteering in care homes and on health and wellbeing based on research. The goal is to help organizations better understand and communicate the impact of volunteering.
Locality is a UK network of over 600 community-led organizations that aims to empower communities and support community organizers. The document outlines Locality's role in recruiting and training 5,000 community organizers over 4 years through an initiative launched by the UK government. It describes community organizers as skilled at bringing people together around shared issues and helping communities take action to influence decision-makers. The ultimate goal is to give communities more power to create change in their neighborhoods themselves.
National Volunteering Forum - October 2018 - Birminghamchgillies92
This document summarizes a National Volunteering Forum that took place on October 2nd, 2018 and covered topics around incentivized volunteering and rewarding volunteers. The forum included presentations and discussions on the legal perspectives on incentivized volunteering, personal development through volunteering programs, and volunteer recognition schemes that provide discounts to volunteers. Panel discussions also addressed questions around how fixed the rules are on volunteering and rewards as well as what volunteer rewards may look like in the future.
National Volunteering Forum - October 2019 - Leeds - employer-supported volun...chgillies92
1. The document discusses a national volunteering forum on employer-supported volunteering. It examines the benefits and challenges of ESV based on recent research.
2. The research found that while ESV volunteers are generally positive about their experience, their satisfaction levels are lower than non-ESV volunteers. Reasons for this include less flexibility and an expectation of more "work-like" volunteering.
3. Looking to the future, the document raises questions about how to better engage volunteers, make ESV more inclusive, create a more positive ESV culture, improve collaboration between organizations, and make ESV opportunities more impactful. Addressing these areas could help overcome challenges and further develop employer-supported volunteering
National Volunteering Forum: Time Well Spentchgillies92
The document summarizes key findings from a national survey on volunteering in the UK. Some of the main findings include:
- Most people have volunteered at some point in their lives, though diversity among volunteers remains an issue. Younger people and those from lower socioeconomic backgrounds volunteer less.
- Volunteers are very positive about their overall experience and feel they make a difference. However, some groups have less positive experiences than others.
- While volunteering provides benefits like meeting people and feeling less isolated, barriers like time commitments prevent many from volunteering. Being flexible with time commitments could help engage more people.
- Future opportunities that allow dipping in and out or one-off activities appeal most to potential volunteers and fit
This document summarizes the proceedings of a National Volunteering Forum organized by NCVO and AVM. The forum focused on engaging volunteers and paid staff. It included presentations on developing shared principles between volunteers and staff from sector perspectives, as well as case studies from organizations on their approaches. Breakout discussion groups also took place on making decisions around paid and volunteer roles, and challenges faced. The forum concluded with reflections on recognizing, reconnecting and reimagining volunteering in the future, the role of volunteer leadership, and next steps.
This document summarizes a forum on demonstrating the impact of volunteering. The agenda includes speakers on why measuring impact is important, planning impact assessments, undertaking impact assessments of volunteering, and challenges and tools for impact assessment. Breakout group discussions are included. Speakers will also discuss the impact of volunteering in care homes and on health and wellbeing based on research. The goal is to help organizations better understand and communicate the impact of volunteering.
The document provides the programme for the "Finding Our Voice" conference on volunteer management that will take place on October 23rd, 2013 in London. The one-day conference will include workshops, panel discussions, and presentations on various topics related to volunteer engagement and management. Speakers will discuss learning from volunteer surveys, using online tools to connect volunteer managers, and defining the profession of volunteer management. The event aims to provide volunteer managers with skills and knowledge to improve their practice and empower volunteers.
This document outlines the agenda and presentations for the National Volunteering Forum Employer Supported Volunteering event held on November 30, 2015. The event featured discussions on employer supported volunteering (ESV) and building partnerships between companies and voluntary organizations. Presentations explored the benefits of ESV, challenges in partnerships, brokerage roles, and strategies for meaningful short-term engagement beyond the proposed three day government policy. Roundtable discussions focused on challenges organizations face and how brokerage could help build sustainable partnerships.
Knowing the trends of volunteerism can play a crticial role in your efforts to recruit and retain them to your mission. Examination of six trends provide suggestions on how to build a volunteer-centric culture, be responsive to volunteer needs, demonstrate flexibility and creativity, avoid overload, create the right connections and stand out from the crowd.
This document discusses engaging and motivating young people in social action. It provides insights from surveys that most young people want to volunteer and participate in social action related to causes they care about. Successful programs discussed include using social media influencers to promote an anti-abuse campaign, award programs to recognize volunteers' achievements, and jobs programs to help volunteers transition to employment by articulating skills developed. The conclusions emphasize considering both causes and activity types, exploring more online opportunities, helping youth reflect on skills, and supporting those seeking jobs.
This document contains the text of a speech given by Fiona Dawe at an AVM conference on finding the voice of volunteer managers. In the speech, Dawe discusses how volunteer managers often feel undervalued in their organizations and provides suggestions for how they can gain legitimacy and influence. She shares examples from her experience of how empowering personal stories and changing limiting narratives can influence perceptions. Dawe encourages volunteer managers to question assumptions about themselves, define their value through a "true liberating assumption," and have courageous conversations to influence their organizations from the inside out.
Presented on Thursday 7 September at the NCVO Campaigning Conference 2017.
Jarina Choudhury, volunteering consultancy development officer, NCVO
Chris Lawes, media officer, Gingerbread
Chris Reed, director of volunteer mobilisation, British Red Cross
Grant Fisher, director, Model Westminster
Jude Anane-Agyei
Louise Peim, support network manager, Endometriosis UK
If you would like to find out more about our training and events, visit our website at https://www.ncvo.org.uk/training-and-events.
The document discusses how nonprofit organizations can grow community support and funding through collaborative philanthropy and empowering supporters to share their mission stories. It provides examples of how organizations like SolarAid and Pump Aid have successfully involved supporters to spread their mission stories through meaningful engagement and impact. The Funding Network model of live crowdfunding is also summarized, which allows donors of all levels to pool donations for innovative social change projects selected through a nomination and review process.
This document provides an overview and update on the Real Life Reform (RLR) research project. RLR has been conducting longitudinal research over 18 months, interviewing up to 100 social housing tenants to understand the impacts of welfare reforms. The research has found that tenants are experiencing increased food insecurity, debt, health issues, and worry over the future. The findings have been published in 6 reports and have raised awareness among politicians, organizations, and the public. RLR is considering continuing the research beyond the initial 18 month timeframe to further document experiences under welfare reforms and universal credit. Input is sought on how to ensure RLR continues giving tenants a voice.
Community Literacy of Ontario has completed this Volunteer Management Toolkit. It is originally intended for Literacy Volunteers, but all in all it's good across fields.
DCH Group invests in local communities through various social programs aimed at improving lives, strengthening tenancies, and creating business opportunities. Their community investment strategy focuses on financial inclusion, employment and training, health and wellbeing, and social enterprise. Initiatives include job clubs, grants, residents' associations, digital inclusion projects, and support for vulnerable groups like young people and those at risk of homelessness. Evaluation shows these programs help develop skills, widen opportunities, and have added business benefits for DCH through more sustainable tenancies and communities.
The document discusses how volunteering may be affected by the personalization agenda in social care. It will require service providers to offer a more flexible range of services developed together with service users. This change will harness the tradition of voluntary and community actions. Key aspects of personalization include staying healthy and active in communities, avoiding targeted services, and connecting preventative and community-based support with personalized care. The document explores definitions, available research, and questions around how personal budgets, direct payments, and other personalization approaches impact the user journey in social care.
Alan Stevenson - Leadership from the top down. A presentation on some of the findings from the Demonstration Project - A new paradigm for volunteering in Scotland. It's time to change.
The document discusses the history and trends in volunteering, including the rise of online volunteering. It notes that volunteering was traditionally seen as an amateur pursuit but is now more issue-based and helps drive social change. Online volunteering allows people to contribute remotely and build social capital for organizations. The document also outlines recommendations for attracting, recruiting, and retaining virtual volunteers through clear communication, training, and showing appreciation for their contributions.
This document discusses a workshop on how charities can build trust with the public. It outlines that while most of the public think charities improve lives, many feel the behavior of large charities has damaged the sector's reputation. Recent scandals are noted that have affected trust. Efforts by the sector to address issues through fundraising regulation and transparency are mentioned. A narrative is presented to communicate charities' positive impact and the role of transparency. Next steps discussed include implementing the narrative and addressing underlying causes of mistrust rather than just communications.
More and more leaders are recognising that how to 'do digital' well is a critical strategic and leadership question. In this session, leaders will share how they have successfully transformed their organisations and services.
We will draw out lessons for organisational structure, culture, skills, governance and planning, to help you take practical next steps.
If you are already convinced that 'digital' is important, and now want to hear about how other leaders have responded, this session is for you.
The document discusses benchmarking leadership in organizations and how using quality standards can demonstrate effective leadership. It explores how organizations can assess their current leadership, identify areas for improvement, and evidence high quality leadership. The workshop will cover benchmarking leadership, strengthening it, and how frameworks like Investing in People, PQASSO, ISO 9001, and the EFQM Excellence Model include leadership criteria to facilitate assessment and continuous improvement. Authentic leadership is also discussed, with its four components of self-awareness, internalized moral perspective, balanced processing, and relational transparency.
Thomas Lawson gave a presentation on how to bring out the best in an organization's board. He discussed his experience transforming Leap's board from 2010 to 2016 through focusing on the CEO-chair relationship, engaging trustees in operational work, adding service users as trustees, establishing an impact subcommittee, and providing excellent board materials and meeting design. He offered tips like becoming a trustee elsewhere, finding real roles for trustees outside meetings, and having high standards for recruitment and performance of all trustees.
Presented on Monday 2 November at NCVO/BWB Trustee Conference 2015.
Afternoon keynote - Margaret Casely-Hayford, Chair, Action Aid
If you would like to find out more about our 2016 Trustee Conference email us at ncvoevents@ncvo.org.uk or call us on 020 750 3153.
Eastern Europe Online Fundraising Workshop PresentationGlobalGiving
1) The document provides an agenda for an online fundraising workshop that discusses online fundraising strategies and how to join the GlobalGiving platform.
2) GlobalGiving is an online fundraising platform that connects charitable organizations around the world with donors to raise funds and awareness of their work. It provides tools and access to over 400,000 individual and corporate donors.
3) To join GlobalGiving, an organization must submit an application with various documents, undergo due diligence, and then post a project. Many also participate in Open Challenges to raise funds and become a permanent partner.
Using Engagement Tactics to Drive Event ResultsShana Masterson
A Run Walk Ride Fundraising Council Webinar presented by Cassidy Richards of Charity Dynamics and Shana Masterson of the American Diabetes Association.
The document provides the programme for the "Finding Our Voice" conference on volunteer management that will take place on October 23rd, 2013 in London. The one-day conference will include workshops, panel discussions, and presentations on various topics related to volunteer engagement and management. Speakers will discuss learning from volunteer surveys, using online tools to connect volunteer managers, and defining the profession of volunteer management. The event aims to provide volunteer managers with skills and knowledge to improve their practice and empower volunteers.
This document outlines the agenda and presentations for the National Volunteering Forum Employer Supported Volunteering event held on November 30, 2015. The event featured discussions on employer supported volunteering (ESV) and building partnerships between companies and voluntary organizations. Presentations explored the benefits of ESV, challenges in partnerships, brokerage roles, and strategies for meaningful short-term engagement beyond the proposed three day government policy. Roundtable discussions focused on challenges organizations face and how brokerage could help build sustainable partnerships.
Knowing the trends of volunteerism can play a crticial role in your efforts to recruit and retain them to your mission. Examination of six trends provide suggestions on how to build a volunteer-centric culture, be responsive to volunteer needs, demonstrate flexibility and creativity, avoid overload, create the right connections and stand out from the crowd.
This document discusses engaging and motivating young people in social action. It provides insights from surveys that most young people want to volunteer and participate in social action related to causes they care about. Successful programs discussed include using social media influencers to promote an anti-abuse campaign, award programs to recognize volunteers' achievements, and jobs programs to help volunteers transition to employment by articulating skills developed. The conclusions emphasize considering both causes and activity types, exploring more online opportunities, helping youth reflect on skills, and supporting those seeking jobs.
This document contains the text of a speech given by Fiona Dawe at an AVM conference on finding the voice of volunteer managers. In the speech, Dawe discusses how volunteer managers often feel undervalued in their organizations and provides suggestions for how they can gain legitimacy and influence. She shares examples from her experience of how empowering personal stories and changing limiting narratives can influence perceptions. Dawe encourages volunteer managers to question assumptions about themselves, define their value through a "true liberating assumption," and have courageous conversations to influence their organizations from the inside out.
Presented on Thursday 7 September at the NCVO Campaigning Conference 2017.
Jarina Choudhury, volunteering consultancy development officer, NCVO
Chris Lawes, media officer, Gingerbread
Chris Reed, director of volunteer mobilisation, British Red Cross
Grant Fisher, director, Model Westminster
Jude Anane-Agyei
Louise Peim, support network manager, Endometriosis UK
If you would like to find out more about our training and events, visit our website at https://www.ncvo.org.uk/training-and-events.
The document discusses how nonprofit organizations can grow community support and funding through collaborative philanthropy and empowering supporters to share their mission stories. It provides examples of how organizations like SolarAid and Pump Aid have successfully involved supporters to spread their mission stories through meaningful engagement and impact. The Funding Network model of live crowdfunding is also summarized, which allows donors of all levels to pool donations for innovative social change projects selected through a nomination and review process.
This document provides an overview and update on the Real Life Reform (RLR) research project. RLR has been conducting longitudinal research over 18 months, interviewing up to 100 social housing tenants to understand the impacts of welfare reforms. The research has found that tenants are experiencing increased food insecurity, debt, health issues, and worry over the future. The findings have been published in 6 reports and have raised awareness among politicians, organizations, and the public. RLR is considering continuing the research beyond the initial 18 month timeframe to further document experiences under welfare reforms and universal credit. Input is sought on how to ensure RLR continues giving tenants a voice.
Community Literacy of Ontario has completed this Volunteer Management Toolkit. It is originally intended for Literacy Volunteers, but all in all it's good across fields.
DCH Group invests in local communities through various social programs aimed at improving lives, strengthening tenancies, and creating business opportunities. Their community investment strategy focuses on financial inclusion, employment and training, health and wellbeing, and social enterprise. Initiatives include job clubs, grants, residents' associations, digital inclusion projects, and support for vulnerable groups like young people and those at risk of homelessness. Evaluation shows these programs help develop skills, widen opportunities, and have added business benefits for DCH through more sustainable tenancies and communities.
The document discusses how volunteering may be affected by the personalization agenda in social care. It will require service providers to offer a more flexible range of services developed together with service users. This change will harness the tradition of voluntary and community actions. Key aspects of personalization include staying healthy and active in communities, avoiding targeted services, and connecting preventative and community-based support with personalized care. The document explores definitions, available research, and questions around how personal budgets, direct payments, and other personalization approaches impact the user journey in social care.
Alan Stevenson - Leadership from the top down. A presentation on some of the findings from the Demonstration Project - A new paradigm for volunteering in Scotland. It's time to change.
The document discusses the history and trends in volunteering, including the rise of online volunteering. It notes that volunteering was traditionally seen as an amateur pursuit but is now more issue-based and helps drive social change. Online volunteering allows people to contribute remotely and build social capital for organizations. The document also outlines recommendations for attracting, recruiting, and retaining virtual volunteers through clear communication, training, and showing appreciation for their contributions.
This document discusses a workshop on how charities can build trust with the public. It outlines that while most of the public think charities improve lives, many feel the behavior of large charities has damaged the sector's reputation. Recent scandals are noted that have affected trust. Efforts by the sector to address issues through fundraising regulation and transparency are mentioned. A narrative is presented to communicate charities' positive impact and the role of transparency. Next steps discussed include implementing the narrative and addressing underlying causes of mistrust rather than just communications.
More and more leaders are recognising that how to 'do digital' well is a critical strategic and leadership question. In this session, leaders will share how they have successfully transformed their organisations and services.
We will draw out lessons for organisational structure, culture, skills, governance and planning, to help you take practical next steps.
If you are already convinced that 'digital' is important, and now want to hear about how other leaders have responded, this session is for you.
The document discusses benchmarking leadership in organizations and how using quality standards can demonstrate effective leadership. It explores how organizations can assess their current leadership, identify areas for improvement, and evidence high quality leadership. The workshop will cover benchmarking leadership, strengthening it, and how frameworks like Investing in People, PQASSO, ISO 9001, and the EFQM Excellence Model include leadership criteria to facilitate assessment and continuous improvement. Authentic leadership is also discussed, with its four components of self-awareness, internalized moral perspective, balanced processing, and relational transparency.
Thomas Lawson gave a presentation on how to bring out the best in an organization's board. He discussed his experience transforming Leap's board from 2010 to 2016 through focusing on the CEO-chair relationship, engaging trustees in operational work, adding service users as trustees, establishing an impact subcommittee, and providing excellent board materials and meeting design. He offered tips like becoming a trustee elsewhere, finding real roles for trustees outside meetings, and having high standards for recruitment and performance of all trustees.
Presented on Monday 2 November at NCVO/BWB Trustee Conference 2015.
Afternoon keynote - Margaret Casely-Hayford, Chair, Action Aid
If you would like to find out more about our 2016 Trustee Conference email us at ncvoevents@ncvo.org.uk or call us on 020 750 3153.
Eastern Europe Online Fundraising Workshop PresentationGlobalGiving
1) The document provides an agenda for an online fundraising workshop that discusses online fundraising strategies and how to join the GlobalGiving platform.
2) GlobalGiving is an online fundraising platform that connects charitable organizations around the world with donors to raise funds and awareness of their work. It provides tools and access to over 400,000 individual and corporate donors.
3) To join GlobalGiving, an organization must submit an application with various documents, undergo due diligence, and then post a project. Many also participate in Open Challenges to raise funds and become a permanent partner.
Using Engagement Tactics to Drive Event ResultsShana Masterson
A Run Walk Ride Fundraising Council Webinar presented by Cassidy Richards of Charity Dynamics and Shana Masterson of the American Diabetes Association.
The Road to Economic Development Marketing ReinventionAtlas Integrated
The future of economic development is about focused reinvention. And that means ruthlessly evaluating your core practices, pushing the market, testing boundaries, investing in new ideas that haven't been done before, and enhancing ones that you already think are good.
Technology trends are continuously changing and improving the way we work and communicate with each other. Staying on top of these trends is essential in developing new strategies for attracting, engaging, and retaining volunteers. Join the founders of Kindness Connect, Jonathan Burns and Kevan Osmond, as they explore these changes and how you can best utilize new and affordable technology to maintain an effective and engaged volunteer program.
This document provides an overview of an online fundraising workshop. The agenda includes introductions, discussing what online fundraising is and why it's important, how to build networks and engage donors effectively, and how to join the GlobalGiving platform. The workshop teaches strategies for effective online fundraising, including identifying networks, developing fundraising plans and goals, engaging donors through social media and other tools, and recognizing donors to improve fundraising success.
Distributed Leadership: A Better Model for Using Volunteers to Carry Your Mis...NetSquared Vancouver
Presentation at the Sektor 3.0 conference in Warsaw May 29, 2019.
A better model for using volunteers to carry your mission forward
Distributed Leadership Networks
How to implement the model
GlobalGiving's Online Fundraising Workshop Presentation, China 2015GlobalGiving
The document summarizes a workshop presented by GlobalGiving on online fundraising strategies. It discusses what online fundraising is and why it is important, highlighting how it increases an organization's reach beyond local donors. GlobalGiving's crowdfunding model and strategies for organizations to create their identity, leverage their network, and develop a plan to raise $5,000 in one month are reviewed. The benefits of partnering with GlobalGiving including access to tools, visibility, and a global donor community are also summarized.
GlobalGiving's Online Fundraising Workshop in BeijingGlobalGiving
This document summarizes a workshop on online fundraising strategies presented by representatives from GlobalGiving. Some key points covered in the workshop include:
- An introduction to online fundraising and crowdfunding platforms like GlobalGiving that allow nonprofits to raise funds online from global donors.
- Strategies discussed for nonprofits to create an identity and marketing campaign on GlobalGiving, including developing clear goals and stories to engage donors. Maximizing existing networks and relationships to promote campaigns was also covered.
- An overview of GlobalGiving's model, results, and benefits it provides to partner organizations, such as access to a large donor base and corporate partnerships. Success stories from Chinese organizations that raised funds through
East Africa Workshop Presentation 2015GlobalGiving
The document provides an agenda and overview for a workshop on online fundraising and joining the GlobalGiving platform. It introduces the presenter and discusses what online fundraising is, how to create an identity and market an organization, leverage networks, and the application process for joining GlobalGiving. GlobalGiving is an online crowdfunding platform that provides tools and resources for nonprofits to fundraise online and has supported over 6000 organizations through online donations.
GlobalGiving Online Fundraising Workshop in Mumbai 2016GlobalGiving
The document discusses online fundraising and how to use GlobalGiving's platform. It begins with introductions and outlines the agenda which includes an overview of online fundraising and how it fits into the broader fundraising landscape. It then provides tips and best practices for conducting online fundraising campaigns, with a focus on using social media like Facebook. The presentation explains GlobalGiving's services and how non-profits can create project pages and campaigns to raise funds. It also reviews the application process and requirements to join GlobalGiving.
GlobalGiving's Online Fundraising Workshop in Bulgaria 2015GlobalGiving
This document provides an overview of online fundraising best practices. It discusses developing an online fundraising strategy, identifying and expanding donor networks through advocates, engaging donors through compelling storytelling and use of tools like social media, and recognizing donors to improve engagement and fundraising success over time. The key aspects covered are strategizing goals and campaigns, identifying current networks, presenting projects compellingly online, and keeping donors engaged through varied outreach methods.
New parter workshop powerpoint zug (03.11)GlobalGiving
This document provides an overview and agenda for an online fundraising workshop. It discusses what online fundraising is and why it is important, how to strategize and build networks for online fundraising, and how nonprofit organizations can join the GlobalGiving online fundraising platform. The workshop covers developing an online fundraising strategy, identifying networks and advocates, effective outreach methods, donor appreciation, and GlobalGiving's application process and open challenges. Attendees learn how online fundraising can help nonprofits increase awareness, engagement, and funds to support their missions.
This document provides an overview of online fundraising and engagement strategies. It discusses using online platforms like GlobalGiving to connect organizations to donors, telling compelling stories to attract donors, developing fundraising strategies and goals, identifying and engaging advocacy networks, and utilizing tools like social media, emails and events to recognize donors and keep them informed and engaged. The key is to strategize, identify networks, recognize donors, use outreach to promote the cause and engage networks to expand support.
At VolunteerMatch we have a unique view into what volunteers are looking for in an opportunity. The age of one-size fits all volunteer engagement is coming to an end. This webinar will start with a review of some of the things that we know about what volunteers are looking for in an opportunity. It will then help you use this information to start designing volunteer opportunities and determining who is the “right” volunteer for your program. You’ll also learn how “word of mouth” plays such a large role in attracting volunteers to your organization and how social media makes this even more important.
This is a great introduction to some of our more advanced webinars including Where do I go from here? Engage Volunteers in New Ways, and Developing a Strategic Plan for Volunteer Engagement
Networking your institution dc june 2013Jason Mogus
The document discusses how digital technologies and networks have changed advocacy and nonprofit work. It presents four models of digital team development - from foundation teams with a reactive, tactical approach, to integrated teams where digital is strategically integrated across the organization. It also discusses how "networked nonprofits" operate differently than traditional nonprofits by engaging people beyond their walls, focusing on relationships, and co-creating solutions through partnerships. The document advocates for a people-centered approach that leverages networks and enables meaningful participation.
What can NOT making a profit teach us! – Lessons for us all from the non-prof...Adestra
What if you’re in business to NOT make a profit? No, I am not talking about losing business or operating in the red, but what if you’re a non-profit organization? How do you do more with less and still innovate to attract and retain donors? More communication, less communication, demographic focused or still working with direct mail, there’s a lot to think of …but going digital can really add value to your existing channels and help you discover and maximize new ones. Yet, the one connection non-profits have is authenticity and a story. For everyone else, are there things we can learn in the Retail, Travel and other industries from the non-profit space? By taking a wider vertical focus you can always learn more, especially from organizations where ROI is under even more intensive scrutiny than usual.
Join Ryan Phelan, VP of Marketing Insights and Tristam Jones, Head of Account Management, in this energetic and worldwide discussion on the learnings from the non-profit space. You’ll walk away with:
Clear examples of engagement campaigns in email from some of the top non-profit organizations
Challenges facing the NFP sector and tips to overcome them
How to take advantage of the unpredictable donation
The top things the for-profit space can learn from non-profits
Maximization of foundational email programs can help any marketer
We live in the 21st century, and volunteerism is shifting and changing to meet the times. More and more volunteers are looking for ways to use technology to support the missions they hold dear.
With the rise of digital volunteers, nonprofits need to have systems and practices that encourage, validate, and support this new trend.
We will review ideas and strategies that other nonprofits have used to capitalize on the digital volunteer. We will have plenty of time for live Q&A, so prepare your largest concerns for discussion.
At the end of this presentation you will have
An idea of what features your volunteer system should have
A good plan for utilizing small aspects of social media for large impact
Ways to engage volunteers with different time requirements.
Osceola County Online Marketing & Technology TrainingMichelle LeFeve
Courtland Team Members (Michelle LeFeve and Sharon Spence) and 834 Design & Marketing (Adrienne Wallace) delivered online marketing and technology training to local businesses and organizations in Osceola County, Michigan in Reed City and Evart. Attendees learned about Internet trends, social media strategies and tactics, importance and influence of customer review sites, Michigan eLibrary business resources, QR Code use, and email marketing tips. The training event was co-sponsored in partnership with Osceola County Economic Development Dept, Connect Michigan, Reed City Area Chamber of Commerce, and the Evart Local Development Finance Authority.
Similar to National Volunteering Forum: Digital and the volunteer journey (20)
The Antyodaya Saral Haryana Portal is a pioneering initiative by the Government of Haryana aimed at providing citizens with seamless access to a wide range of government services
AHMR is an interdisciplinary peer-reviewed online journal created to encourage and facilitate the study of all aspects (socio-economic, political, legislative and developmental) of Human Mobility in Africa. Through the publication of original research, policy discussions and evidence research papers AHMR provides a comprehensive forum devoted exclusively to the analysis of contemporaneous trends, migration patterns and some of the most important migration-related issues.
How To Cultivate Community Affinity Throughout The Generosity JourneyAggregage
This session will dive into how to create rich generosity experiences that foster long-lasting relationships. You’ll walk away with actionable insights to redefine how you engage with your supporters — emphasizing trust, engagement, and community!
This report explores the significance of border towns and spaces for strengthening responses to young people on the move. In particular it explores the linkages of young people to local service centres with the aim of further developing service, protection, and support strategies for migrant children in border areas across the region. The report is based on a small-scale fieldwork study in the border towns of Chipata and Katete in Zambia conducted in July 2023. Border towns and spaces provide a rich source of information about issues related to the informal or irregular movement of young people across borders, including smuggling and trafficking. They can help build a picture of the nature and scope of the type of movement young migrants undertake and also the forms of protection available to them. Border towns and spaces also provide a lens through which we can better understand the vulnerabilities of young people on the move and, critically, the strategies they use to navigate challenges and access support.
The findings in this report highlight some of the key factors shaping the experiences and vulnerabilities of young people on the move – particularly their proximity to border spaces and how this affects the risks that they face. The report describes strategies that young people on the move employ to remain below the radar of visibility to state and non-state actors due to fear of arrest, detention, and deportation while also trying to keep themselves safe and access support in border towns. These strategies of (in)visibility provide a way to protect themselves yet at the same time also heighten some of the risks young people face as their vulnerabilities are not always recognised by those who could offer support.
In this report we show that the realities and challenges of life and migration in this region and in Zambia need to be better understood for support to be strengthened and tuned to meet the specific needs of young people on the move. This includes understanding the role of state and non-state stakeholders, the impact of laws and policies and, critically, the experiences of the young people themselves. We provide recommendations for immediate action, recommendations for programming to support young people on the move in the two towns that would reduce risk for young people in this area, and recommendations for longer term policy advocacy.
Presentation by Julie Topoleski, CBO’s Director of Labor, Income Security, and Long-Term Analysis, at the 16th Annual Meeting of the OECD Working Party of Parliamentary Budget Officials and Independent Fiscal Institutions.
Presentation by Rebecca Sachs and Joshua Varcie, analysts in CBO’s Health Analysis Division, at the 13th Annual Conference of the American Society of Health Economists.
Bharat Mata - History of Indian culture.pdfBharat Mata
Bharat Mata Channel is an initiative towards keeping the culture of this country alive. Our effort is to spread the knowledge of Indian history, culture, religion and Vedas to the masses.
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
7. Hello!
Volunteer Centre Kensington & Chelsea
Network of 300+ organisations
Place and support 1000+ volunteers
Comprehensive L&D programme
50 this year!
8. Who dowe
support?
Small grass roots organisations
Social groups
Well established VIOs (local & national)
Local people
People passionate about K&C
9. How dowe
makethis
happen?
Health checks
Programme development
Forums
Capacity building
Promoting opportunities (online & outreach)
Flexible opportunities and tasters
Specialist programmes
10. Keychallenges
Strategic
Staying relevant
Meaningful offer
Accessible to all
Day to day
Minimal information
Quality of information
Separating branding
Follow ups
Customer facing / CRM interaction
11. Ourstrengths
Day to day
Connections with local people
Relationship building
Drop by - In the heart of K&C
Strategic
Adaptable to VIO & volunteer needs
Creating community connections
Versatile offer for community development
13. Our wish list
A digital ecosystem led by VCKC
Bringing grass roots clients to create a grass lawn full
of opportunities
A space for volunteers and VIOs to be visible
A seamless interplay between customer front & CRM
17. At the heart of our brokerage service
• Recruiting volunteers
• Marketing volunteering
• Supporting VIOs
• Analysing volunteering trends
And last but not least
• Measuring impact
18. Digital volunteer recruitment
• 24/7 access
• LIVE and updated system
• Enables more people to access
more volunteering
opportunities
• Registration process saves time
• Enables VIOs of any size to
recruit
20. #Lovelocal
• Volunteer Centre Sutton is the
hub of the local community
• We help local people find local
volunteering opportunities,
making them feel more connected
to their community
• We give local groups a bank of
volunteers to recruit from and to
match the role
21. Joining the dots..
• Newsletters
• Website content
• Social media
All link to Volunteer Connect!
22. Opportunities
• Part of a London
network of
Volunteer Centres
using the platform
• Co-design future
developments based
upon user feedback
“We get a lot of enquiries
coming through the system. The
system is easy to update, and I
like that it prompts you to
review the opportunity once a
year so it doesn’t get out of
date. It’s easy to use”
Tansy, Ecolocal
26. A brief tour of the online
brokerage experience
NCVO National Volunteering Forum
May 2019
26
Making social action part of
life for 10-20 year-olds
Supporting early stage
organisations whose outcomes
are focused on young people
realising their potential.
27. Three Focus Areas
1) There is no common gateway for young people into volunteering
2) There aren’t enough high quality social action opportunities available online
3) Logging social action is not streamlined for young people
27
28. Fragmentation is high 28
At least... 47 nationwide
4 brokers have a clear youth focus:
5 focus on brokering virtual/’from home’
opportunities
4 job sites, with volunteering sections/ options
7 of these are national providers with diverse
opportunities, running their own brokerages (and
cross-posting on general brokerages)
Search ads (mainly large orgs)
Signposting from GOV/ University sites/ NCVO
29. Searching habits 29
Location first
“90% search by location over keyword”
Some platforms have 100+ categories. Reduce the number or save time and leave
them alone?
Restricting by categories increases the chance of not finding a match
Paradox of choice?
30. Search experience 30
Age personalisation
Upfront personalisation by age is rare, or hidden in “advanced search”
Could we be doing more to filter out opportunities that are unlikely to be ‘in reach’ of a
young person? (e.g. experienced trustees)
1
2
3
31. Search experience… 31
Long listings feel like job roles
Brokerages with clear sections, and enforcing bullets make the information easier to
digest, and consistently place it - not finding a needle in a haystack.
vs
33. Search experience… 33
Make the social impact crystal clear
Time well spent - motivations:
42% = “I wanted to improve things/ help people”
Volunteering from home
34. Ongoing engagement 34
Brokerages don’t stay in touch
effectively
Most brokerages don’t contact you after
registration
We must plug the gap ‘manually’ at the
moment. VCs can and do excel at keeping
in touch in a personalised way.
Time well spent - motivations:
28% = “Someone asked me to give help”
35. Silo-ing opportunities 35
By putting our opportunities in buckets, are we making it harder for
volunteers?
Tower
Hamlets
Camden
Islington
46. Other nifty features
46
Relationships with
other organisations
On-the-go appSelf-service portal
Volunteer-Supervisor
messaging
One-stop shopVisual reports
47. 47
Thank you
Any questions?
Stacy Cannon
UK Volunteering Manager
scannon@christian-aid.org
Rachel Vincent
Performance, Development and Insight Project Officer
rvincent@christian-aid.org
50. Roundtable discussion
How do you use digital tools to recruit
volunteers?
Do you find it easier to recruit volunteers
using digital tools than using more
‘traditional’ methods of recruitment?
What are some of the challenges of using
digital platforms to recruit volunteers?
61. Whole volunteer journey
• Advertising and recruitment
• Induction and training
• Management and support
• Communication and networking
• Engagement and recognition
73. Community
• Manage availability
• Connect with others
Profile
• Enter a description
• Track posts, likes and other
interaction
Groups
• Join with like-minded
volunteers
• Post, like and comment
Purpose
Interaction
Work!
77. Up to 10 graphs on each
Report whatever data you
choose
Can schedule them to email
out
78. Staff & volunteer
licences
Economic Change Form Assembly
£17,596 £5,280 £821
TOTAL £23,697
SF admin
Development
partner
Online form
builder
Licences
87. What did we want?
Manage the volunteer journey
Volunteers have ownership
Events can be booked
Communication tool
Maintain training records
Track impact
Report in various formats
Tailored to our needs
Amend and change easily
Manage rotas
Accessible
Cost effective
97. BACKGROUND TO TURN2US
We are a national charity which helps people in
financial hardship to access welfare benefits,
charitable grants and support services – online,
by phone and face to face through partner
organisations and volunteers
98. OUR HISTORY
The Distressed Gentlefolk’s
Aid Association was founded
by Elizabeth Finn
Benefits Calculator and Grants
Search created
Averaging 1.3 million benefits
calculations and 550,000
grants searches per year
1897
2008
2017
99.
100. Where we were…
A small volunteer staff team
One main volunteer offer – Visitor Volunteers
Offline, in-depth paper application form
Face-to-face interviewing, training, support
Little or no visibility in the community – who are we?
Not seen as a volunteer organisation
Little capacity for growth
OUR VOLUNTEER PROGRAMME
101. What’s changed?
We are still a small volunteer staff team
Simple online application form
Multiple volunteer roles – including new digital offers and new
community-based roles
Remote interviewing, training and support – through our volunteer
portal and new e-learning opportunities
Increasing visibility in local communities – Community Champions
and Community Outreach Volunteers
Increasing awareness of Turn2us and of Turn2us as a volunteer
organisation
OUR VOLUNTEER PROGRAMME
102. ONLINE APPLICATIONS
Since the online application was introduced in September
2018, the number of volunteer applications has dramatically
increased:
0
5
10
15
20
25
30
35
40
Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
New applications
103. NEW VOLUNTEER ROLES
41% of new applications were for digital roles.
The digital roles (Digital Buddy and Benefits Supporter) have had the most interest, in some part down to
the flexibility of the roles but also due targeted recruitment, mainly via digital methods – e.g. recruitment
websites, digital/social media marketing.
18%
24%
17%
4%
16%
9%
12%
New volunteering roles - interest
Visitor
Digital Buddy
Benefits Supporter
Fundraiser
HQ/Office
Skills Bank
Community Champion
104. CONNECT
Turn2us Connect is a support programme
which matches people applying for
benefits with a Turn2us volunteer,
providing support and practical tips to
help them through the application process.
Volunteers trained remotely
Digital Buddies can volunteer from
anywhere through a mobile app
“Connections” interact with Digital
Buddies via SMS
Volunteers can put in as little or as much
time as they wish, whenever they wish
Volunteers fully supported by benefits
experts (Benefits Supporters) though a
Slack forum
Aiming to lower the amount of unclaimed
benefits
105. E-LEARNING
A new e-learning platform and development tool allowing a wide range of
training to be delivered to volunteers in a timely fashion.
Core volunteer training
Role-specific training
Easy to track progress
and deliver updated or
refresher training
No wait for face-to-face
training – often a barrier
to volunteer on-boarding,
especially in remote
areas or for volunteers
with mobility/transport
issues
106. Where we want to be…
We will still be a small volunteer staff team
A fully integrated digital on-boarding process
Online applications integrated with our database
Online/remote interview and support process – using tools such as
Skype/WebEx
A comprehensive e-learning platform for volunteer training
A community-based volunteer programme, led by Lead Community
Volunteers coordinating local Community Volunteer Hubs delivering
multiple volunteer initiatives and roles locally in their own communities
Allowing sustainable growth
Additional face-to-face training, support and recognition delivered locally
thorough Volunteer Hubs/Volunteer Leads and annual regional events
High community visibility – Turn2us seen and recognised as a lead
charity in the fight against poverty and a volunteer organisation delivering
a high-quality volunteer experience
LOOKING TO THE FUTURE
110. Roundtable discussion
What are some of the particularly
beneficial aspects of using digital
tools to manage volunteers?
What are some of the challenges of
using digital platforms to manage
volunteers?
113. • Digital as the ‘Solution’
• App or CRM?
• Working with Digital: Crossing the ‘divide’…
June 2018113
114. Macmillan Digital Journey
No Digital Solution
• Left to individual
Volunteer
Managers
• Recruitment
across third party
sites
• No consistent
volunteer
experience.
Volunteering Village
• Recruitment platform
• Categorisation of opportunities
• Drove a consistent volunteer recruitment
experience (MVQS)
• Owned platform we could develop (Location
search, email alerts, volunteer profile)
• Didn’t capture the whole volunteer journey
115. Volunteer Management System (VMS)
115
A Volunteering Hub (CRM)
Access to
relevant L & D
opportunities
Manage
recruitment
and
onboarding of
all volunteers
Track
Volunteer
Impact through
hours
Accurate
categorisation
of volunteer role
A single view of all
of an individual’s
volunteering
118. Benefits
• Greater knowledge of volunteers and
their tech needs
• More future proof products for a wider
audience
• New product development and project
management methodologies
Challenges
• Volunteering remains a complex,
cross-cutting user group
• Digital solution for people who don’t
use digital
• Aligning development priorities and
working with external systems
Partnership Working
June 2018118
119. We’re here to help you find your best way
through and live life as fully as you can.
For information, support or just someone to talk
to, call 0808 808 00 00 or visit macmillan.org.uk
124. About Volunteer Voice
What isVolunteer Voice?
• A sub-community on Our Place – an online community made
up ofmembers, non-members and aresearch group
• 1,000 volunteers – agood cross-section of the National Trust
volunteer base, accessing the community via desktop and
mobile
• 6 month pilot October 2018 – March 2019
Why did we set up VolunteerVoice?
• To better understand the day-to-day lives and experiences
of National Trustvolunteers
• To trial the use of an online community to gain regular
feedback from ourvolunteers
• To get in depth qualitative feedback on arange of topics
…….And we learned so muchmore!
“Volunteering with the NationalTrust
isa great privilegeand passionand
I'm thrilled to bein this forum asa
meansof making things evenbetter.
Bring it on!”
125. We launched the pilot in October 2018, and saw
unprecedented interest from the audience: we can be
confident there isdemand for our volunteers to havea
voice
5
75% of volunteers who took part would
recommend Volunteer Voice to other
volunteers.
‘of61,000 volunteers , being chosen was just abit
mind-blowing, inspirational and opened up many
ideas.’
“Volunteering with the National Trust is agreat
privilege and passion and I'm thrilled to be in this
forum asameans of making things even better.
Bring it on!”
92% of volunteers would like to take part in
an online volunteer community in the future
126. Volunteer Voice Profile
Region East of
England North
Northern
Ireland Scotland
London and
South East South West Wales Midlands
VV community (750*) 10% 17% 2% 0% 25% 21% 5% 22%
Volunteer base 8% 14% 2% - 26% 23% 5% 19%
Role
Countryside
/ coast
Education and
Learning
Fundraising
and Talks
Gardens House/
buildings
Other
Retail/Catering
Visitor
services and
Events
Working
Holiday Leader
VV community (750**)
10% 2% 1% 12% 47% 7% 3% 14% 1%
Volunteer base 12% 2% 0% 16% 48% 3% 6% 11% 0%
**300 volunteers signed up using adifferent recruitment link and we’re currently still joining up some of their profile data. This therefore hasn’t been
included in thestats above.
127. Over the six month pilot, we trialled a rangeof
activities with the Volunteer Voicecommunity
7
128. How did volunteers usethe community?
1.Volunteers quickly created acommunity
culture – sharing experiences, ideas and
solutions.
2.Volunteers are passionate about the cause,
have lots to tell us and want to be listened to.
We saw ahigh volume of detailed responses
and awillingness to share honestfeedback.
3.In return, there is ahigh expectationfor
their feedback to influence decisions we
make.
I have beenvolunteering for nearly ayear now and
have actually requested areview meeting to
discuss my contribution and how it can be
developed. Might be worthatry?
*Quiz Questions*
1.What’s the average number of comments per VV
activity?
2. How long did it take to recruit (and register) 1,000
volunteers?
“Any chance of feedbacknow?”
Have you tried talking with your volunteer manager
about this? A 1:1private discussion with the VM may
well help both of you realise your potentials.
129. Aday in the life of a National Trustvolunteer
131. Five key insights
“A simple thank you goesa long way. Every time I volunteer
the staff and my team leader thank me for coming in. It
makesyou feel valued and part of theteam.”
Senior, segment 9
*Quiz Question*
3. Who do volunteers most want to be thanked by?
Out of: their line manager, the central Execteam, other
colleagues/volunteersor their GeneralManager.
“The people who matter most here are the visitors - and
its their feedback - either face to face or through surveys -
that matters most to me”
Senior, 5, 6-10years
“Lovethe interaction with visitors, which isalways the
highlight of my day on duty, bringing the history of the
property to life for them.”
1.Volunteers would like their contributions
to be recognised– and small things can
make a big difference to them.
2.The relationship between volunteers
and staff working directly with them plays
an important role towards how they are
feeling.
3.Interacting with visitors and being able to
make a difference to visitors’ experiences,
plays an importantrole in why they
volunteer.
132. 4. Volunteers have lots of skills to offer that
they don’t always feel are acknowledged or
utilised.
5. Volunteers would like tobe kept informed
and have the opportunity to be involved in
decision making and planning.
Five key insights
“It’s a shamevolunteers’voices have notsignificantly
been taken into account before. We are told about
decisions rather than consulted on them.”
“It would be good to feel more involved... To be asked for ideas,
if any and consulted about and/or informed about forthcoming
plans and activities. To be able to use my experience more to the
benefit of the Trust. Maybe this is the start?!”
“Many volunteers bring a wealth of talent from
previous careers which are largely ignored or not
known to the Trust. Many of those volunteers would be
delighted to apply those talents in their new situation.
Here is awin / win: taking advantage of skills, knowledge
and abilities for the Trust and greater satisfaction for
the volunteer.”
133. What went well?
75%of volunteers whotook
part would recommend
Volunteer Voice to other
volunteers.
92% of volunteers would
like to take part in an online
volunteer community inthe
future.
• Volunteers appreciated being chosen to take part – the exclusive nature of sign-
up process made volunteers feel special.
• Some volunteers felt listened to and appreciated having a platform to express
their opinions and share feedback on a variety of topics.
• Volunteers enjoyed sharing ideas and solutions with other properties. Theyalso
valued learning from other volunteers about their challenges and experiences.
• The live discussion with Hilary, John and Tiger wasa highlight. Theyappreciated
the opportunity to be able to connect with the senior team and direct
interaction showedthey werelistening.
• They thought the topics were interesting – particularly the bookshop discussion
that was specific, relevant to particular roles and allowed them to action change
on the ground. Could we explore having an opt-in processto specific
topics/activities that are relevant to a variety of volunteer roles?
• Quick polls and shorter posts indiscussions.
134. Some volunteers were frustrated with the
technology/functionality of the platform and pooruser
experience. For example:
•
•
•
Seeing activities that they can’t participate in – due to
Volunteer Voice being a sub-group on Our Place.
Having an interface that isn’t currently set up for volunteers
to easily track conversations and identify themes. Could we
explore keeping discussion topics more specific, limit word
counts or develop a key word search.
Being unable to keep discussionsvisible after they have
closed.
The badge rewardsystem/incentives were not necessaryand
were sometimes seenasbeing insulting/patronising.
Volunteers expected and wanted to participatein more
activities.
•
•
•
Activities served more frequently e.g. fortnightly.
More variety of activities e.g. surveys.
More topics that are specific and relevant a variety of
different volunteerroles/places.
Volunteer-led topics (e.g. second-hand bookshopsor Foums)
rather than client-ledtopics.
Clearer communicationsrequired;
•
•
•
•
•
•
To clearly communicate the purpose of the community and
each activity (particularly the engagement tasks). Some
volunteers disliked the social-hubspace becauseit felt like an
informal chat room and they couldn’t seethe purpose.
To clarify what we expect from volunteersin terms of the
level of participation and detail within each activity.
To set expectations on how frequency we’ll feedback and
the way we will show how we’re listening to their feedback.
Some volunteers told us they haven’t seenany of the
updates on how we’ve taken their feedback on board.
To communicateif/how their feedback will be sharedwith
property management.
To clarify who is listening and the involvement of the central
team vsproperty team. Could we explore National Trust
staff commenting and responding within the community?
To ensuremore property staff are aware of the project.
How can we improve?
136. Some activities had more value for the Volunteers,
or for Whole Trust – but there wasan overlapfor
all
“What abrilliant experience this (listening
session) hasbeen. We have been
overwhelmed by the amountand range of
questions and comments coming in. I am
particularly pleased with the amount of
interest in theEveryone Welcome theme.”
Hilary McGrady 16
“Thanks for
sharing this
(research
summary). It’s a
fascinating read
and good to see
the 5insightstoo.
I’d be really keen
to hear the
thinking about
what happens
after the pilot, as
clearly this seems
to have had a
positive impact.”
Tina Lewis
137. And we think there’s more value to be had for the wider
organisation, in shifting the perceptions of volunteers,
to help people better understand the value they bring,
and their opennessto change ‘could be another volunteering role supporting an
Everyone Welcome staff member. Targeting different
local community groups (varied ethnic and age groups
not just the WI), college students, job centres, volunteer
fairs. Go out to meetings, arrange visits and use videos
(also could be used on anew Volunteer Recruitment
website ) as well as real volunteers who are good at public
speaking.’
‘there is arole for us to be better coordinating national
scale programmes such asDuke of Edinburgh and National
Citizens Service centrally, whilst still enabling space for our
local places to build their own relationships. This will form
a key part of the children and young people stream of work
we are starting in March thisyear.’
17Tiger deSouza
‘Could they be assigned aspecific mentorso when
they arrive they feelspecial.’
‘Great idea, I know some properties already do this
and it works really well. Ultimately it is for the
property to decide but if established volunteers are
willing to be a mentor I would say go for it.’
Hilary McGrady
When we asked our volunteers
about how we might recruit a
more diverse volunteer base,
they were full ofideas
138. ‘I found the Second-hand Bookshop forum very good
and helpful as I work in a Trust bookshop. However - if it
wasn’t for this I’m not sure if it would have been that
interesting for me’
18
The volunteer-led discussionon second-handbookshops
wasa highlight for many
‘This pilot came along at the right time for me - as I have become
increasingly interested in what ideas and conversation are
circulating amongst the volunteers across the NT. The general
discussions produced an large range of topics - some had a
common core theme - some were just a one off - but all brought a
varied response across the board. The introduction of a specific
discussion theme second-hand bookshops has been
excellent - with a chance to compare how different approaches all
provide a much needed facility to our many visitors.’
‘Enjoyed some of the discussion but
obviously got more involved when the
subject was of interest to me. This may
be selfish but no point in making inane
comments about something I know
nothing about. Taking part in the
Second-hand bookshop topic was
very enlightening and may be future
topics could be based round NT
volunteer roles so that more people
would get involved.’
140. Next steps -Volunteer Voice set up asan independent sub-community
with more volunteer-led activities for one year (July 2019 onwards)
We’re listening to volunteers’ needs and the way
they want to use the community, while keeping this
connected toresearch and listening more passively.
We’re listening and responding to volunteers’
concerns about functionality/user-experience,while
reducing the risk ofhuman error.
Volunteers would like to see more direct or instant
feedback on the community from the decision
makers.
We can serve volunteers with research activitiesthat
are commissioned on Our Place by other business
areas. More activity being served to volunteers, will
help to keep themengaged.
The useof Forums willenable more volunteer-
led activity and peer-to-peernetworking
The ability to customise the look and feel of to
create adistinct Volunteer Voiceidentity
Continue to facilitatelistening sessionson
one specific topic, either live discussions or
more informal regular ‘dropins’
Enablethe organisation to listen to
volunteers’ viewson arange of topics
142. Roundtable discussion
How do you use digital tools to
reward and recognise volunteers?
How does using digital tools to
reward and recognise volunteers
compare to using more ‘traditional’
methods of reward and recognition
(e.g. face-to-face)?
143. THANK YOU TO OUR
SPEAKERS!
@NCVOvolunteers
#VolForum
148. NCVO champions the voluntary sector and volunteer
movement to create a better society.
We connect, represent and support over 13,000
voluntary sector member organisations, from the
smallest community groups to the largest charities.
This helps our members and their millions of volunteers
make the biggest difference to the causes they believe
in.
• Search for NCVO membership
• Visit www.ncvo.org.uk/join
• Email membership@ncvo.org.uk
148