Amanda_Sherman_Resume
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Amanda Sherman has over 15 years of experience in sales and customer service roles. She holds a degree in Biology and Psychology from University of Concordia at Austin. Her experience includes senior sales roles at HomeAway from 2008 to 2014 where she consistently exceeded sales quotas and helped train new employees. She has a track record of strong performance, exceeding quotas, and helping others succeed.
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Amanda_Sherman_Resume
- 1. AMANDA SHERMAN 11842 E. CORNELL CIR. AURORA CO. 80014 512-698-4203 AMANDAWSHERMAN@GMAIL.COM EDUCATION • University of Concordia at Austin, Tx. • Liberal Arts: Biology and Psychology SKILLS Commitment to Team Work Flexible and Adaptable Effective Communication Consistent Over Achiever Strong Computer Skills Project/Time Management Customer/Client Relations Motivational Attitude Detail Oriented PROFESSIONAL EXPERIENCE HomeAway, Inc. - Austin, TX Senior Sales Representative 2013-August 2014 • Enhanced sales staff by answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members. Serviced existing accounts, obtained orders, and established new accounts by planning and organizing daily work schedule to call on existing or potential sales clients. Accomplishments • Responsible with assisting the training of all new sales hires. • Handle escalation calls for FRBO team. • Consistently a top ranking performer for Acquisition team.
- 2. • Averaging a 110% revenue percentage for past 6 months HomeAway, Inc. - Austin, TX FRBO Sales Team Lead (2012-2013) • Effectively led the FRBO sales team and ensured that they could depend on me. Consistently exceeded my own quota and also helped ensure all the sales agents were successful. Accomplishments • Won highest attainment in Q1 for FRBO at 113% revenue percentage and an average of $53,098. • Trained all new and current employees and performed 1:1’s with all agents temporary and permanent. • Report all technical issues while keeping team informed and updated on resolutions. • Effectively handled escalations for team when needed. • Responsible for updating the daily revenue spreadsheets and projecting numbers for the Retention Team. • Averaged 110% for 2012 with a monthly average of $52,245. HomeAway, Inc. - Austin, TX Sales Representative (2008-2011 • Built strategic relationships with clients ensuring customer satisfaction while achieving personal and company goals. Developed and cultivated multiple sales leads with individuals and property managers for Homeaway.com, VRBO.com, and VacationRentals.com brands. Accomplishments • Averaging a 43% close rate for 2011 • Averaging a 119% revenue total for 2011 • Top Sales person for entire sales team for July 2011 with a projection of 144% by exceeding a quota of $20,000 by attaining a total of $28, 750 in cross sales.
- 3. • Versatile in being able to succeed at all sales roles. (Retention, Acquisition, Inbound, and Cross Sale). HomeAway, Inc.- Austin, TX Customer Service Representative (2006-2008) • Provided support to HomeAway customers to discuss services and rates as well as to assist with support issues. I provided a personal level of service and strived to exceed the customers’ expectations. Accomplishments: • Earned recognition of having the highest productivity rate of the team in 2007. • Managed and trained employees. • Responsible for reporting website issues with the Quality Analysis team. • Given title of Senior Representative • Handled escalations with customers Catalyst Accounting - Austin, TX Customer Service (2003-2006) • Worked as a liaison between accounting department and bookkeeping clients. Responsible for client project management and assisting with each client’s accounting needs which also included selling accounting packages. • Performed account balance reconciliations. • Managed and trained new employees. DELL - Round Rock, TX Sales Representative (2003) • I played a crucial role in maximizing the sales of the goods and services for Dell. I mastered essential skills for negotiating the terms of an agreement with clients and closing sales. I established effective communication with customers and followed up on potential leads and referrals with the primary focus of maximizing sales revenue. • Consistently one of the top three producers in my department.