1. The document discusses student support services provided by NKI Online Distance Education, one of Europe's largest providers of online education. 2. NKI provides a variety of student support services throughout a student's learning journey, from the prospective phase through graduation. These include personal tutoring, quick assignment feedback, and accessibility services. 3. Research studies discussed found that students place high importance on and are generally satisfied with NKI's support services, especially introduction to learning techniques and quick response times from tutors. Supporting disadvantaged learners, such as those in vocational rehabilitation, can help improve their success rates.

1. Drop-out and Support Services: Analysis of depressing factors 2nd Firb – Am learning seminar Am-learning inferences to develop online distance learning - Contribution for reflection Torstein Rekkedal Professor, Norwegian School of Information Technology, Director R & D, NKI Distance Education, Norway

5. Drop out and completion Tinto, V. (1975). Model for drop out from college

6. Drop out and completion Kember, D. (1995). Model for drop out from distance education

7. Drop out and completion Batjelsmit, G. W. (1988). Model for drop out from distance education

24. Student Support in the NKI Online Distance Education System

25. Student Support in the NKI Online Distance Education System Prospective phase – information/guidance

26. Student Support in the NKI Online Distance Education System Start-up phase

27. Student Support in the NKI Online Distance Education System Learning phase

28. Student Support in the NKI Online Distance Education System Graduation and after graduation

30. Survey - Statistics

31. Survey - Statistics Relationship between “ Usefulness/Importance ” of the support elements and “ Satisfaction ” with the support elements.