2017 Resume

1. K A R E N S . B R O W N
1605 Waterford Landing mobile: 612.709.8373
McDonough, GA 30253 email: ksbrown404@gmail.com
NETWORK ENGINEERING AND BUSINESS ANALYST
|TECHNICAL LIAISON|ENTREPRENEURIAL|TEAM COMMUNICATOR|INNOVATIVE|
“The world of reality has its limits; the world of imagination is boundless.”
—Jean-Jacques Rousseau—

As a tenured Network Engineer and Business Analyst responsible for the operation, implementation,
and maintenance of an existing service provider network. Network capacity planning, implementing
ongoing network architecture improvements in a data center environment, and making internal
technology recommendations to management. Performing both new customer activations, and
customer network architecture design and integration. Strong ability to translate business requirements
into technical requirements and to anticipate end-to-end network infrastructure needs. Assist and work
internally and externally with IT support teams and partners as part of an IT networking consultancy
with client. Possess solid level knowledge in Cisco Networking. The Network Engineer serves as
support level for troubleshooting networking issues that are escalated.

Escalation point for troubleshooting of complex networking related issues in a TAC environment.
Design, configure, and install custom infrastructure solutions for Data Center and network customers.
Design, operate, and optimize existing Cisco network interconnecting multiple Data Centers with
customer locations and the Internet. Design and implement custom security policies on new Cisco ASA
series firewalls in multi-context mode to support customer VPNs, protect customer servers, and provide
dynamic failover in both stand alone and shared environments.
SKILLS OFFERED
 Technical Industry Analysis
 Exceptional Leadership
 Consultative Approach
 Strategic Alliance
 Customer-Focused Service
 Project Management
 Business Development
 IT Markets
 Product Maximization
Willing to Travel and Relocate Attended Cisco Live in 2006 and in 2008 
EMPLOYMENT AND CAREER NARRATIVE
NORTHWEST AIRLINES/DELTA AIRLINES, Minneapolis, MN
Senior System Engineer 2005 – Present
Involved in various-sized projects including ordering new circuit, router(s), switch(s), DNS (Domain Name
Server) and installations. Work closely with cabling vendors to ensure critical deadlines are met. Troubleshoot
airline-cabling issues. Taken on Infoblox (DNS) within my group – working with Atlanta counterparts on
training, setting up of our DHCP scopes for each network.
Became Network Lead on DR (Disaster Recovery) tests held twice a year. Totally rebuild Main
Data Center into a smaller development area in backup data center. Recover all Teir 1 applications –
the test runs from 6:00 AM to finishing point. (DR tests are done on Saturday’s). Isolate the
test/development router in F from the rest of the network. Reconfigure our 6509 Test/Development
router to look like the routers in the main data center and all the switches connected to it. Liaison
between the groups involved in the test and our Network. Ensuring smooth running.
Work closely with our Telecommunication vendors, AT&T, Verizon, Century Link and Level 3.
Design our WAN connections in the various Airports (globally). Traveled to various airports for
  

2. installations of new connections and equipment. Router Configurations, Circuit Provisioning, Cable
provisioning. Documentation of Network layouts in the airports, Monitoring of the Network
Equipment. Replacing faulty equipment. Working with the different Airports on troubleshooting
issues and new connections, making sure the work was done accurately – as to not take any flight
delays. Under Northwest, very involved in their Disaster Recovery – setting it up and working the
DR Tests; DNS experience; business analyst functions, as well.
Assisted in the PCI project (Payment Card Industry). Make transaction are secure technically
for all of customer’s personal information. Worked in building the PCI Island; given a very short
timeframe in which to complete. Worked with our security group, server groups to get everything
installed and secure without isolating ourselves from troubleshooting if necessary. Received a Team
Excellence Award for this project.
Contributions at Northwest/Delta
Developed an install process for servers entering two data centers. Restructured the Cargo
Station during Bankruptcy. Merged the Cargo office during airline consolidation. Moved Cargo
locations from one vendor to another. Included ordering in new circuit and equipment as well as set
up – usually within a short deadline. Requirements varied by location. (Received praise, cash bonus
and Spot Award.)
Collaborated to design and build Delta’s new Server Island in the Data Centres. Swapped out
old Cisco 1900 series switches with a newer model in the Minneapolis (MSP) campus.
ROBERT HALF/WELLS FARGO, Minneapolis, MN
Technical Project Coordinator 01/2005 – 07/2005
Skillfully handled large scale projects, i.e. LAN/WAN, and Telco; remained within budget constraints obtaining
pricing for the Network segment of projects, negotiated best quotes without sacrificing quality and service
encompassing cabling, routers, switches, firewalls, servers, and PC’s.
Played key role with Qwest’s move to a new location ensuring all phone systems were installed
on schedule with seamless operations during transition.
Gained extensive experience working with Visio Application drawing layout for data closets
utilizing equipment and space optimally, as well as Visipatch System and Patch Panels in
coordinating larges moves.
Further expanded expertise working with various types of cables including; fiber cabling (SM,
MM, ST, SC, and LC to name a few), Cat5e, and CaT6.

SMITH MICRO TECHNOLOGIES, Minneapolis, MN
Imation Team Network Analyst 2003 – 2004
Actively involved in multiple network projects, handling advance work, testing, as well as on-site support.
Involved with WAN upgrades, as well as multiple plant upgrades, changing Cisco 500/5500 platforms to Cisco
6509 platform with V0IP. Performed extensive testing, problem solving and resolution.
Played key role in DR testing and move, including complete build of a duplicate data center,
placement of equipment, configuration and cabling. Analyzed results and planned accordingly.
Completely documented the company network utilizing VISIO.
For plant modifications, handled configuration and shipment of switches in compliance with
individual project specifications. Supported analysis and selection of new partnerships for WAN
management. Wrote concise procedures related to modem and ISDN connection testing.

DAIN RAUSCHER INVESTMENT SERVICES, Minneapolis, MN
Associate Network Operations Analyst 1996 – 2003

3. Provided extensive Wide Area Network support for Dain Rauscher Investment Services. Served as liaison
between branch offices and the ILX help desk to facilitate network installation and ensure proper functioning of all
circuits and equipment. Identified, monitored and documented network operating challenges to expedite corrective
action; interfaced with appropriate vendors to coordinate timely network restoration.
Accountable for the timely and accurate ordering, installation and follow-through on new site
set-up, including ordering of all circuitry, router configuration, cross-checking of stock exchanges,
module level replacement of failing equipment, dial back-up testing, router configuration files, IP
addressing, as well as maintenance of wire printers and print servers.
Contributions at Dain Rauscher
Coordinated and completed month-long project, handling the re-cabling and re-subnetting of
three floors at the Dain Rauscher Plaza. This encompassed replacement of all hardware, transition
from Cabletron to Cisco switches, upgrade from USOC to Cat6 cabling, for all workstations and
telecommunications systems.
Served on team responsible for company-wide rollout of Voiceover IP, which involved
configuring and setting up telephones, with ongoing maintenance and troubleshooting.

FINGERHUT CORPORATION, Minneapolis, MN
Operations Analysis Technician 1986 – 1995
Supported Marketing and Call Center with receipt, extrapolation and analysis of data to increase efficiency and
accuracy of marketing / telemarketing roles at Fingerhut. Reconciled nightly sales breakdowns daily for
management review. Received daily, weekly and monthly program and project data; conducted analyses utilizing
the transfer of variables to isolate areas in need of improvement. Completed certification for phases I & II.
EDUCATION AND EXTENSIVE TRAINING
MINNEAPOLIS COLLEGE OF ART AND DESIGN, Minneapolis, MN
Coursework in Bachelor of Fine Arts
SCHOOL OF COMMUNICATION ARTS, Minneapolis, MN
Diploma in Media Arts emphasis in Photography

Configuring Cisco Nexus 9000 switches in ACI Mode, Delta Air Lines, Atlanta, GA 2017
Gathering Information, Dain Rauscher, Minneapolis, MN 2002
Making Agreements, Dain Rauscher, Minneapolis, MN 2002
Conflict Resolution, Dain Rauscher, Minneapolis, MN 2002
Listening/Writing for Results, Dain Rauscher, Minneapolis, MN 2002
VOIP Seminar, AGR, Minneapolis, MN 2001
Troubleshooting TCP/IP Networks, AGR, Minneapolis, MN 2001
Internetworking with TCP/IP, AGR, Minneapolis, MN 2001
Cisco Internetworking and Troubleshooting, AGR, Minneapolis, MN 2000
Introduction to Wide Area Networking Fundamentals & Terminologies, AGR, Minneapolis, MN 1999
Introduction to Cisco Router Configuration, American Research Group, Minneapolis, MN 1998
Essentials of Wide Area Networking, American Research Group, Minneapolis, MN 1997
~ Computers & Technology ~
IBM mainframe and PCs; Arc Serve Manager, QMF, DB2, TSO/CICS, VTAM, VOIP, Telnet, SAS/Access,
TCS, VPS, ACT II, Telon and IMS; Cisco router configuration; ISDN, BRI and SW56, DS3, T1, frame
relay and NVPN circuitry; Word, Excel, Lotus Smartsuite, Temp Trax, Noteworks, Typing Teacher,
DisplayWrite, Office Vision and ICMS. Learns new systems, programs and support mechanisms
rapidly.