1. Sean K Bussard
12342 Hunters Chase Dr
Apt # 3013
Austin, TX 78729
512-627-9810
seanbussard@gmail.com
QUALIFICATIONS
 Over seventeen years experience providing & performing customer service, clerical, administrative,
account research and maintanance & technical support duties
 Proven track record of outstanding customer service, administrative & technical support in offices &
call centers
 proficient mediator & adept at assisting & supporting both customers, clients, staff & vendors
 Use of elements of MS Windows, Office & IE, Open Office, Mac OS, Mac mail, Thunderbird, ,
Firefox, Safari, & Linux, Android OS & Apple IOS
EXPERIENCE
Time Warner Cable Business Class, Austin, Texas
Existing Account, Client & Customer Support Specialist 02/10- 10/15
• Proficient & efficient in all phases of verbal, written & electronic account maintenance research and
support
• Efficient & effective at researching, disseminating & communication of all forms of account
information in verbal, written & electronic format
Wayport/AT&T W-FI Services Austin, Texas
Technical Support Agent I 01/05 – 10/09
•Provided all aspects of network troubleshooting, monitoring, maintenance, support & repair
•Provided support & assistance to the public, employees, vendors, end users & professionals
Spherion Staffing at Dell Computer Corporation Round Rock, Texas
Dell Home Sales DHS 07/04 – 09/04
•Promoted, supported & sold all Dell home & home office computers & peripherals
•Provided internal help desk support for the sales department
Sears Teleserve Round Rock, Texas
Administrative, Sales & Technical Support 07/03 – 07/04
• Customer service, Account maintenance, Technical troubleshooting,
• Scheduling of repairs , Consultative sales & Richardson sales training
Adecco Staffing at Harte-Hanks Austin, Texas
Administrative & Technical Support10/02 –04/03
Supported, maintained, promoted, troubleshot XBOX & XBOX LIVE product s & services
•Supported the eradication of the “I LOVE YOU” computer virus
•Helped to register applicants for the Beaumont/Toshiba grant & laptop computer give away
Progressive National Glass Unit Austin, Texas
Licensed Claims Adjuster III 12/01 – 7/02
• Received calls from clients, insurance agents & glass shops
•Mediated & negotiated between customers, glass shops, insurance agents & the department
•Adjusted & approved or denied clients glass automotive glass claims

2. AT&T Wireless Services Austin, Texas
Customer Care Representative 04/99 – 09/01
•Provided customer service & account support to internal & external customers regarding their wireless
service
•Answered questions regarding billing, equipment usage & features
•Analyzed accounts, educated customers & performed technical troubleshooting on equipment & for
coverage issues
AMR Telesevice Resources Austin, Texas
Customer Care & Telesales Representative 07/976– 12/98
AT&T Residential Long Distance Campaign
•Made offers to customers & educated new customers about AT&T products & services
•Sold services to & changed services for new & existing customers
Midway Airlines Campaign
•Advised customers of reservation, confirmation, ticketing. flight & sales information
•Reserved & sold tickets to individuals for personal & business use
EDUCATION & TRAINING
Austin Community College ACC Austin, Texas
Professional Skills for Customer Service & Support in Informational Technology
08/2003
•40 hours Corporate Communications & 40 hours Computer Training
Austin Community College ACC Austin, Texas
Associates. In Business Administration 1988 - 1991
•Approximately 60 hours of accredited course work

3. REFERENCES
Ty Williams
Professor
210-367-9699
Tom Carter
Mentor
864-323-5908
Joel Perez
Transportation
512-560-3896
Debi Williamson Sheeran
Friend
512-773-3779
Steve Harville
Supervisor AT&T WI-FI Services
512-663-1653
Alister Santiano
Supervisor AT&T WI-FI Services
512-627-6442
Tracy Simmoms
Manager AT&T WI-FI Services
512-519-6235