1. Kevin Walsh
Address: 64c Charterhouse Ave, Wembley, Middlesex, HA0 3DB
Home Phone: +44 (0) 208 782 8512 Mobile Phone: +44 (0) 7939 205 713
e-mail: kevinwalsh1966@gmail.com
Personal Profile
30 Years’ experience in IT and Telecoms, working in Health Care, Air Transport, Banking, Service
Provider and Telecoms sectors. Employed as pre sales, billable and dedicated customer consultant.
Has shown to be a highly motivated, teamplayer, flexible and adaptable. Working in a number of
varied roles over recent years. Has worked with sales teams on successful bids and pre sales
opportunities. Having worked in the IT industry for many years has built up knowledge and skills in
many technologies.
Skills Summary
Experienced in LAN/WAN design, also worked on Wi-Fi, Telepresence, Security, Voice, Video,
Satellite, Cloud, UC and WAN acceleration designs and solutions.
Employment Summary
Interoute Feb 2016 – Present
Solution Consultant – National Markets
 Worked with Sales to identify new opportunities in the UK Enterprise Market
 Identified new opportunities and upselling on existing accounts to increase profitability and
revenue
 Worked closely with customers and internal teams to create detailed designs to meet the
customers’ requirements and maximum profitability for the Company
 Produced complex multi-platform solutions, including, WAN, Hosting, Cloud, Voice (SIP, IPT,
VoIP), UC and security. Utilising services from multiple vendors, including; Cisco, Juniper,
Checkpoint, Symantec, Microsoft, HP
Easynet Jan 2015 – Jan 2016
Solution Consultant – Business Markets Direct
 Worked closely with Sales team to identify and develop new opportunities
 Produced detailed designs and solutions to meet customers’ requirements
 Worked with internal teams to develop standard and non-standard solutions
 Upselling on existing accounts to improve revenue and profitability
Orange Business Services Nov 2013 – December 2014
Pre Sales and Billable Consultant
 Involved in complex global RFPs, producing bespoke solutions to meet customer requirements
and ensuring maximum Company profitability
 Managed non-complex RFP’s, overseeing the bid production, including design and pricing to
meet tight timescales
 Worked closely with the Sales team to pro-actively develop opportunities. Identified areas of
upselling or new opportunities
 Produced technical solutions and turned these into revenue. Successfully won a $3.5M Cisco
resale order in Q2 2014
 Responded to customer requests, investigated and understood their requirements. Produced high
quality designs and detailed proposals to meet their requirements
Orange Business Services Feb 2007 – Oct 2013
Technical Design Consultant
 Provided a dedicated single point of contact for customer requests, nurturing the client
relationship
 Involved regular and frequent customer visits, including daily conference calls to fully understand
their needs and requirements

2.  Demonstrated an in-depth understanding of customers’ current services and future requirements,
acting as the focal point for interpreting their needs and requirements
 Liaised with internal technical teams to produce bespoke complex technical solutions to meet the
customers’ requirements, using efficient and accurate communications to deliver the highest
quality of service
 Produced highly detailed proposals as well as design, implementation and operational
documentation
 Involved from the customer initial request to the implementation of multi-discipline complex
solutions
Equant Jul 2004 – Jan 2007
Junior Solutions Consultant
 Understood and interpreted customers’ ‘Business As Usual’ requests
 Provided precise solutions to meet customers’ needs
 Worked to strict SLA’s and customer defined deadlines to produce solutions and pricing
 Continually exceeded standard SLA’s for customer requests
SITA Equant Feb 2003 – Jun 2004
Helpdesk Level 2/3 Faultfinding
 Managed and resolved complex and high priority faults according to agreed processes and SLA’s
 Liaised with customers and internal teams to verify precise fault details
 Provided accurate and timely updates to customers, to ensure outstanding customer experience
SITA Equant June 2001 – Jan 2003
Supervisor – British Airways Global Data and Voice network
 Managed the BA dedicated helpdesk, including; recruitment, appraisals, shift roster and training
 Managed the transition of the helpdesk from normal business hours to 24/7 operations
 Achieved 20% reduction in average fault resolution times
 Formulated fault handling processes, to improve the efficiency of the helpdesk
SITA Nov 1999 – May 2001
Fault Management Unit - British Airways Global Data and Voice network
 Identified and rectified faults on the BA managed network
 In-depth understanding of the bespoke Airline WAN protocols
 Managed fault tickets from remote helpdesks
 Achieved month on month decrease in average fault times
NHS HHNT Nov 1998 – Nov 1999
Network Analyst
 Managed network requests from all hospital departments within the Trust
 Produced detailed proposals based on Departmental requirements
 Worked with limited resources to produce cost effective solutions
 Effective and efficient communications to understand the requirements from non-technical
(medical) staff
HSBC Sep 1997 – Oct 1998
Data Network Analyst
 Produced network solutions for internal business units, meeting the Banks stringent security
criteria
 Precise understanding of the business requirements
 Met demanding timescales and precise design standards
 Designed the e-banking connectivity for SKY and UK TV Licencing
BT PLC Sep 1982 – Sep 1994
Transmission Installation Engineer
 Installed and commissioned PDH, SDH and fibre optic systems for the BT national network
 Managed large transmission project installations, coordinating engineers and equipment
 In-depth understanding of the latest transmission technology

3. Professional Qualifications
CCDP Cisco Certified Design Professional ACA Avaya Certified Associate
CCDA Cisco Certified Design Associate CCNA CCNA Cisco Certified Network Associate
CHDM STI Certified Helpdesk Manager CHDP STI Certified Helpdesk Professional
Education
 BSc (Hons) Ergonomics - 2.1 Loughborough University
 BTEC HNC Business Studies Polytechnics of Central London
 BTEC HNC Telecommunications Acton Technical College
 BTEC ONC Engineering Acton Technical College
Interests and Hobbies
I participate in a number of sports, including, football and golf, skiing, hiking. I play for a local football
club. I also attend the local gym.