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Angela White is an adaptable professional with experience in non-profit, sales, customer service, and administrative roles. She has over 15 years of experience in roles such as administrative assistant, customer service representative, and administrative support monitor. Her skills include greeting customers, answering phones, preparing documents, maintaining records and supplies, and providing general office support. She is seeking new career opportunities that allow her to continue growing professionally.
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- 1. ANGELAWHITE 608 44th Street NE | Washington, DC 20019 | 803-999-0804 |angela.white2@udc.edu PROFESSIONAL SUMMARY Self-motivated adaptable professional with multifaceted experiences servicing the non-profit, sales,and customer service industries. Also Possessesleadership qualities with a willingness and ability to lead and follow strategically to meet comprehensive knowledge of administrative, manufacturing equipment, safety, maintenance and operations, procedures,knowledge of concepts related to engineering design and problem solving. Project –based skills to solve manufacturing challenges that require the use of advanced manufacturing technology systems,design skills, understanding ofmanufacturing materials, processes and techniques. Reliable and dedicated individual seeking career opportunities that will provide continued professional growth within progressive organizations. Department of Transportation – Washington, DC Administrative Assistance-| October2016to Present Greeted and provide hands on assistance to a diverse population of clients Maintain high level of confidentiality of customers while assisting with passwords and resumes Serve as a liaison between employer and clients Fax, copy and print documents to assist customers in their process Log into the Ddot website to assist customers with the status/ issues on their application/permit Also print out permits and Parking signs for customers when needed Scan receipts to customers accounts/ also assist with scanning of TCP and necessary document for application to be approved Regional Addiction Prevention – Washington, DC Administrative Support Monitor| October2013 to August 2015 Greeted customers and directed them to appropriate staff and personnel Answered phones and transferred calls and retrieved and distributed messages to proper staff Prepared outgoing mail for distribution and received, sorted and distributed incoming mail Monitored, answered, forwarded incoming email messages,and faxed scanned and copied documents Maintained office filing and storage systems to ensure file accuracy of documents Responsible for typing documents,generating reports and correspondences and coordinating and organizing appointments and meetings Monitored and maintained office supplies and ensured office equipment was properly stored and secured District of Columbia Housing Authority – Washington, DC Administrative Assistant August2011 to June 2013 Greeted, assisted,and directed all guests,workers, visitors general public throughout facility Answered all incoming calls and processed caller’s inquiries Scheduled all conference calls, ordered and prepared conference room for board and staff meetings Created Excel spreadsheetsand PowerPoint presentations and maintained direct supervisorcalendar Ordered all office supplies and received and distributed all incoming packages to include FedEx, UPS and Postal Mail items Provided general support to staff; assisted supervisoron all specialized projects Washington Gas – Washington, DC Senior Customer Service Representative|January 2005 to June 2011 Responded positively and expeditiously to all incoming telephone inquiries, orders , and issues Increased revenue by participating in upsell and cross-sell promotions Adhered to departmental training guidelines, participated in developing responses forstandard inquiries, and followed established service quality standards
- 2. ANGELAWHITE 608 44th Street NE | Washington, DC 20019 | 803-999-0804 |angela.white2@udc.edu Worked on a team and provided guidance to other Customer Service Representatives as needed • EDUCATION &TRAINING Advanced Manufacturing Training, Nai Xander, Washington, DC 09/2016 Associates Degree in Legal Assistance, UDC, Washington DC 05/2016 Certification in Professional Counseling, Catholic Charities, Washington DC 03/2016 Certificate of Completion, Job Readiness Training, Department of Employment Services, Washington, DC 12/2015 High School Diploma, Dunbar High School, Washington, DC 06/2003