Personal Information
Organization / Workplace
Casablanca Prefecture, Morocco Morocco
Occupation
Guest Service Center Manager, Customer Service and Experience professional
Industry
Hospitality / Leisure
About
Mission Statement
The Guest Service Center is a new powerful tool to change your way of treating, responding to your customers and caring about their needs. With a Guest Service Center effectively implemented at your property you will certainly see great change and important output within the following areas: 1- Service Delivery (prompt response, easy and fast to get information, dedicated staff to handle situations, data recording and follow-up...). 2- Customer Satisfaction: ( problem resolution, problem reoccurrence prevention, service recovery, first contact resolution, recording of data for analysis and sharing with concerned...). 3- Customer Loyalty and Retention: (Customer Relation...
Presentations
(1)Documents
(2)Personal Information
Organization / Workplace
Casablanca Prefecture, Morocco Morocco
Occupation
Guest Service Center Manager, Customer Service and Experience professional
Industry
Hospitality / Leisure
About
Mission Statement
The Guest Service Center is a new powerful tool to change your way of treating, responding to your customers and caring about their needs. With a Guest Service Center effectively implemented at your property you will certainly see great change and important output within the following areas: 1- Service Delivery (prompt response, easy and fast to get information, dedicated staff to handle situations, data recording and follow-up...). 2- Customer Satisfaction: ( problem resolution, problem reoccurrence prevention, service recovery, first contact resolution, recording of data for analysis and sharing with concerned...). 3- Customer Loyalty and Retention: (Customer Relation...