1. 64, Shola Martins Street, New Oko-oba,
Agege. Lagos State
Phone: +234 8072845824,
Email:labsdorn_031ng@yahoo.com
Date of Birth: 31st August, 1982
Bello, Afolabi Oluwasegun.
PROFILE
A seasoned and trained Business Development Analyst , facilitator and trainer with over 2 years’ experience in
the business development domain and 4 years’ experience in customer care industry. A tenacious problem
solver, an expert in identifying needs, developing and implementing strategies for business expansion
activities.
Keen to deploy talent and skills in environments that are both challenging and dynamic. Aspiring to grow
quickly and become an asset in any environment I find myself.
Constantly seeking improvement opportunities and implementing continuous improvement initiatives. Setting
high goals, able to deliver high value results & still take on additional responsibilities.
My passion is to deliver superior business development strategies focused at expansion of the going concern,
retention of its customer and building brand loyalty. I apply myself to training, researches and customer
service, people development, coaching and mentoring colleagues.
My mission is achieving the utmost brand loyalty for my brand and building and reviewing strategies that
produce excellent result. Easy adaptation and adjustment to new circumstance, above all a team work in
pursue of organization objective.
PERSONAL DATA
 Date of Birth : 31st August, 1982
 Sex : Male
 State of Origin : Ondo State
EDUCATION/CERTIFICATION
 Olabisi Onabanjo University Ago-Iwoye, Ogun State.
B.Sc in Banking and Finance 2001-2007
 Ikorodu High School, Ikorodu Lagos State
Senior Secondary School Certificate 1996-2001
KEY PROJECTS/AWARDS
August 2006 - Planned and executed a trade fare talent hunt program in Olabisi Onabanjo University where
talent were gathered and trained on skilled acquisition and development.

2. This program had in attendance the then deputy speak of the house of representative in Ogun state and other
dignitaries as well as a team of trainers from Speakers Corner (FELA DUROTIOYE)
May, 28 to August 2010- Lead a team that work on biometrics collection, data generation for NIGERIA
PENSION SCHEME for the proposed automated payment scheme in Nigeria.
WORKING EXPERIENCE
Access Bank Plc
(Contact Centre)
TEAM LEAD
Team management, client management, resolution of customers’ complaints and conflict resolution.
Follow up on customers pending issues for resolution through calls, email, live chats, live chats and social
media platforms.
Mediating between the company and its customers on issues that relate to services and ensuring customer’s
loyalty and business continuity.
Ensuring resolutions to customers queries and issues at first contact
Adequate knowledge of bank products, operations and services.
Spancobpo Nigeria (Seconded to Airtel Nigeria) Dec. 6th2010 to 12 December 2012
Customer Care Representative
Innovative Solution and Project Ltd/Uptrach Communication Ltd.
Plot 1234, Jojo Street V/I Lagos.
May, 28 to August 2010.
Enrolment and project Officer:
 Imputing the bio-metrics of pensioners into a data base
 Capturing them with a web camera
 Taking of finger print with a finger print scanner
 Sorting the gather data and arrangement in a proper file on the computer.
 Verification of their data on the spreadsheet
National Youth Service Corp (NYSC)
Primary Assignment: Lafia East Development Area Council. Nasarawa State.
Accounting /Finance Department. April 2008 to February 2009.
Intercontinental Life Assurance Ltd
(Subsidiary of Intercontinental Wapic) April 2009 to Dec 2nd 2010.
Financial Advisor:
Client sourcing and management.
Introducing and managing investment portfolio of client
Financial product analysis and management.

3. PERSONAL ATTRIBUTES/SKILLS
 Team Player
 Business Strategy,
 Team management
 Customer services management
 Customer services management
 Conceptual skills.
 Pressure management and Time management
 Conflict management skills
 Good communication skills
 High proficiency on the use of the PC and Desktop Publishing Packages e.g. Corel
Ventura, PageMaker etc.
 Knowledge of Adobe Captivate (for online training demonstrations, simulations
and assessments).
 Proficient in the use of excel spreadsheet for Data analysis and interpretation.
 Human Resources
 Knowledge of Project Management and Processes, (Such as business project
management, External and internal business project management).
TRAININGS ATTENDED
 Call center Overview, Email etiquette, Telephone etiquette and parameters
uses in measuring call center performances by Centum Learning
Nov.2011
 Communicating, Effective time management and Leadership by E-business
(September 2013)
 Call center Overview, Email etiquette, Telephone etiquette and parameters
uses in measuring call center performances by Access Bank
 Business Management and Development by D4Mcontact HQ UK.
 Project Management training.
HOBBIES
Playing board games like chess, scrabble etc., playing table tennis & driving.
REFEREES
Available on request.