Affinity Education presentation
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Learn how Affinity supported teams through the implementation, the benefits they are achieving through compliance, consistency and transparency and some key messages to make Promapp work best for you.
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Peh Lim Tan has been promoted to Manager for Operations Performance Management across the APAC region to lead efforts to drive operational excellence through continuous improvement. Prabageran Thiagarayah has been welcomed as Continuous Improvement Manager based in Malaysia to develop the CI strategy for Malaysia and facilitate its implementation using KDM methodology. The appointments will support the strategy to ensure manufacturing reaches the highest standards through performance management and continuous improvement.
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We are implimenting HR & Payroll solution at Reasonable Cost in India
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Sumit Kumar Srivastava is seeking a position in logistics management. He has over 7 years of experience in logistics and distribution roles. Currently, he works as the Mother Hub Incharge at Flipkart, where he is responsible for managing inbound and outbound operations between various hubs across India. Previously, he worked as a Senior Logistics Executive at Infosecure Consulting, where he coordinated with vendors and couriers to ensure timely delivery of products to customers. He has a Post Graduate Diploma in Business Administration and Bachelor's degree from Gorakhpur University.
Admin Resume
Emma Dorrepal is seeking an administrative role in a growing company. She has over 5 years of experience in customer service and administration roles. Her skills include invoicing, data entry, customer service, and proficiency in Microsoft Office programs. She holds a Certificate 3 in Business Administration from Logan Institute of TAFE and can provide work references from her previous roles at Aidacare Pty Ltd and Manassen Foods Pty Ltd.
Eric Jones Resume Current
Eric Jones is seeking a new career opportunity. He has over 10 years of experience in operations, project management, and business development roles. His most recent role was as Operations Supervisor at JB Hunt Transportation where he oversaw safety, training, and logistics for over 30 drivers. Prior to that, he held roles with increasing responsibility at Senior Helpers and B&E Lawn Care. Jones has a Bachelor's degree in Business from Indiana University and an Associate's degree from Ivy Tech Community College.
Asari
This document is a resume for Asari Eyo Ekpenyong, a procurement specialist from Nigeria. She currently works as a Procurement Manager at Payporte Global Systems Ltd, where she manages a team of 10 buyers and is responsible for procurement activities like supplier performance, sourcing affordable products, and delivering cost savings. Previously, she worked as a Customer Care Advisor at Rom-Flex Group, where she handled customer satisfaction, complaints, and ensured on-time deliveries. Ekpenyong has a BSc in Applied Chemistry and certificates in IT and customer service. She is results-oriented, a strong leader and problem-solver, and has skills in areas like supply chain management, budgeting, and negotiations.
Duncan Merritt CV Oct 2015
Duncan Merritt is applying for a warehouse manager position. He has over 13 years of experience working in warehouse and distribution roles at Next Distribution Plc, currently as a manager. His experience includes responsibilities like warehouse management, volume stock control, supply to other warehouses, and managing a returns processing team of 28 staff. He demonstrates strong skills in areas like planning, prioritizing work, decision-making, team leadership, performance monitoring, health and safety, and change management. He has successfully led various projects to improve efficiency and has a history of coaching other managers. He is seeking a new challenge to utilize his warehouse experience and develop a business.
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Sumit Kumar Srivastava is seeking a position in logistics management. He has over 7 years of experience in logistics and distribution roles. Currently, he works as the Mother Hub Incharge at Flipkart, where he is responsible for managing inbound and outbound operations between various hubs across India. Previously, he worked as a Senior Logistics Executive at Infosecure Consulting, where he coordinated with vendors and couriers to ensure timely delivery of products to customers. He has a Post Graduate Diploma in Business Administration and Bachelor's degree from Gorakhpur University.
Admin Resume
Emma Dorrepal is seeking an administrative role in a growing company. She has over 5 years of experience in customer service and administration roles. Her skills include invoicing, data entry, customer service, and proficiency in Microsoft Office programs. She holds a Certificate 3 in Business Administration from Logan Institute of TAFE and can provide work references from her previous roles at Aidacare Pty Ltd and Manassen Foods Pty Ltd.
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Eric Jones is seeking a new career opportunity. He has over 10 years of experience in operations, project management, and business development roles. His most recent role was as Operations Supervisor at JB Hunt Transportation where he oversaw safety, training, and logistics for over 30 drivers. Prior to that, he held roles with increasing responsibility at Senior Helpers and B&E Lawn Care. Jones has a Bachelor's degree in Business from Indiana University and an Associate's degree from Ivy Tech Community College.
Asari
This document is a resume for Asari Eyo Ekpenyong, a procurement specialist from Nigeria. She currently works as a Procurement Manager at Payporte Global Systems Ltd, where she manages a team of 10 buyers and is responsible for procurement activities like supplier performance, sourcing affordable products, and delivering cost savings. Previously, she worked as a Customer Care Advisor at Rom-Flex Group, where she handled customer satisfaction, complaints, and ensured on-time deliveries. Ekpenyong has a BSc in Applied Chemistry and certificates in IT and customer service. She is results-oriented, a strong leader and problem-solver, and has skills in areas like supply chain management, budgeting, and negotiations.
Duncan Merritt CV Oct 2015
Duncan Merritt is applying for a warehouse manager position. He has over 13 years of experience working in warehouse and distribution roles at Next Distribution Plc, currently as a manager. His experience includes responsibilities like warehouse management, volume stock control, supply to other warehouses, and managing a returns processing team of 28 staff. He demonstrates strong skills in areas like planning, prioritizing work, decision-making, team leadership, performance monitoring, health and safety, and change management. He has successfully led various projects to improve efficiency and has a history of coaching other managers. He is seeking a new challenge to utilize his warehouse experience and develop a business.
Ashwathy
Aswathy.S is seeking a position that offers growth for both herself and the organization. She has over 1.5 years of experience in supply chain management and is proficient in SAP modules. Her experience includes roles at Air India and Hinduja Global Solutions in customer service and a current role at Redington Gulf FZE as a junior process executive. She holds an MBA and Bachelor's degree and is skilled in Microsoft Office, SAP, and Tally.
shde-holdings2017
The document discusses SHDE Holdings, a Singapore-based company with 10 years of experience and potential for 100% growth in the next three years. It presents data showing increases in yearly sales and staff performance from 2015-2017. It recommends compulsory training for all staff to improve customer service and communication through teaching clear processes, understanding outcomes, and documentation. Effective communication can prevent misunderstandings and conflicts while benefiting clarity, employee and customer happiness, retention, and profits. The Five S approach of being selfless, specific, sincere, spontaneous, and using short messages is suggested.
Mark Widdowson Master CV Linkedin
Mark Widdowson has over 8 years of experience as a Transport, Logistics and Distribution Centre Manager for G4S LTD, managing over 190 employees across multiple sites. He has a proven track record of exceeding KPI targets for service levels, safety, and cost savings. Some of his accomplishments include reducing workplace incidents by 60% and driver collisions by 50% through new safety and performance programs. He is currently studying for advanced qualifications in Transport & Logistics and PRINCE 2 Project Management.
Mark Widdowson Master CV Linkedin
This document contains a resume for Mark Widdowson, including his contact information, career history, qualifications, and interests. As a transport, logistics, and distribution center manager with over 8 years of experience, he has a track record of exceeding service level targets of 99.4% while ensuring regulatory compliance. His career highlights include introducing various programs that improved employee engagement, reduced costs through efficiencies, and decreased incidents and accidents. Currently, he is studying for advanced qualifications in transport/logistics and project management.
Mark Widdowson Master CV Linkedin
Mark Widdowson is a highly experienced Transport, Logistics and Distribution Centre Manager with over 8 years of experience managing 190+ employees and multi-site operations for a cash courier company. He has a proven track record of exceeding service level targets of 99.4% while maintaining regulatory compliance. As a Cluster General Manager, he led process improvements using Lean Six Sigma that reduced incidents and costs. Currently studying advanced qualifications to further his expertise in transport and logistics, project management, and business leadership.
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Sajesh PS is seeking a role where he can utilize his skills to contribute to organizational growth. He has over 8 years of experience in payroll processing, auditing, and providing training. He is proficient in handling UK, Australian, and Indian payrolls. Previously he worked as a Senior Payroll Analyst for NGA Human Resource and as a UK Payroll Specialist for Moorepay, where he managed payroll accounts, ensured accurate processing, and resolved client issues. He has experience in payroll implementation projects and providing technical support. Sajesh holds an M.Sc degree in Applied Electronics and seeks to continue improving himself professionally.
ConnectCentral Introduction
ConnectCentral is a simulated workplace that provides opportunities to gain employable skills and qualifications. It has departments like administration, accounts, HR, sales, marketing, and call center. ConnectCentral began in 2010 and has headquarters in Tasmania with seven NSW branches. The HR department handles recruitment, training, payroll and WHS programs. Employees complete training worksheets and engage in meetings, self-reflection, and feedback to improve their performance over 1 to 3 years of employment. ConnectCentral aims to provide a safe, supportive environment for employees to develop their skills and achieve their goals.
Asas-shdeholdings-report
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Julie Madgwick Resume
Julie Madgwick has over 30 years of experience in business management, administration, and information technology. She is currently the Office Manager for Formcon Group Pty Ltd, a civil construction company, where she oversees accounting, payroll, customer service, and staff administration. Previously, she held office management and programming roles for other companies. She has a High School Certificate and qualifications in nursing. Julie has strong skills in Microsoft Office, Quickbooks, and programming languages like Visual Basic and Crystal Reports.
Nicola Gallagher
This document provides a summary of Nicola Gallagher's qualifications and experience as an administrative assistant. She has over 9 months of experience working as an administrative assistant and has a range of office skills including arranging meetings, answering phones, organizing mail distribution, and coordinating deliveries. Her computer skills include proficiency in Microsoft Office applications as well as managing email accounts. She is looking for either part-time or full-time work as an administrative assistant.
Resume_100114
Tyler R. Quaile has a Bachelor of Business Administration in Economics from Temple University's Fox School of Business with a 3.33 GPA. He has experience assembling aerospace components and leading productivity discussions at Eaton Aerospace, managing events and operations at Temple's student center, and supervising trade show labor setups for Cochran and Company. His skills include statistical software, Microsoft Office, econometrics, and involvement with student organizations.
Letter of recommendation
Anca Andreicut completed an internship from April 7 to July 7, 2015 at Hadler DMC in Copenhagen, Denmark. During her internship, she assisted the project manager with tasks like using the internal booking system, answering phones, finding suppliers and rates, creating proposals and costings, updating transfer lists, coordinating changes, and performing bookings and confirmations. The letter writer describes Anca as having a friendly, open attitude with a strong desire to learn. She took on all tasks quickly and sought the best solutions. Notably, Anca handled restaurant reservations and transfer lists for a large congress with an outstanding performance. Due to her strong work, ability to handle stress, and passed with distinction grade, the letter writer
Karl Branfield CV
Karl Branfield is a focused and results-oriented First Line Manager with over 15 years of experience in logistics and warehouse operations. He has a proven track record of generating savings, boosting efficiency, and consistently surpassing expectations in his roles at DHL Tesco Frozen. Branfield is skilled in leadership, communication, and driving operational improvements. He leads teams of 5-60 staff to ensure targets are met through clear direction, support, and optimizing productivity.
Michael Lovell CV Final
Michael Lovell has over 20 years of experience in logistics, transportation, and vehicle maintenance management. He is currently the Logistics, Vehicle Maintenance and Transportation Fleet Manager for DynCorp International in Kabul, Afghanistan, where he oversees 115 vehicles and manages over 100 employees. Prior to this role, he held mechanic and technician roles in the UK and Australia, gaining experience with a variety of vehicle brands. He is skilled in transportation and maintenance planning, budgeting, compliance, and team leadership.
use use use kj resume
Kathy Johnston has over 25 years of experience in manufacturing, inventory control, and personal support work. She holds an Ontario Management Certificate and several safety and training certificates. Her work history includes roles as a group leader managing 50 personnel at Oetiker Limited and inventory control roles at other organizations. She is skilled in Microsoft Office, communication, organization, and adapting to new systems.
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This document contains a resume for Rajendra Singh Bisht seeking a position in business development, sales, or marketing. It summarizes his professional experience over the past 10 years working in business development, key account management, relationship management, corporate sales, and project sales. Currently he is an Assistant Manager of Sales and Marketing at Elmeasure India Pvt Ltd. It also lists his areas of expertise in business development, sales, marketing, and organizational details of his current role. Personal details are provided at the end such as date of birth, address, qualifications, and languages spoken.
Resume
Eric Williams is seeking a Supervisor Position where he can utilize his experience leading workers and meeting goals. He has over 5 years of experience at Amazon, where he supervised shifts of up to 150 workers and ensured safety, quality, and performance standards were met. He has a proven track record of coaching and developing employees. Williams also has experience as a hair stylist prior to working at Amazon. He is certified in First Aid and CPR and has received awards for his performance from Amazon.
Suvas Patel
Suvash Patel has over 15 years of experience in operations and finance roles. He is currently a Senior Supply Planner at Stryker Orthopedics, where he leads a team of 5 production schedulers and manages $21 million in inventory daily. Previously, he held roles as a Material Control Specialist and Manufacturing Process Lead at Stryker. He has a Masters in Accounting and recognition for achievements like reducing work-in-process inventory, improving service levels, and successfully launching new products.
Customer success story 1
The document discusses how ASM Group of Institutes increased admissions using ExtraaEdge's student acquisition platform. ASM provides educational programs from kindergarten through PhD across multiple campuses and cities. ExtraaEdge helped ASM increase qualified leads and walk-ins, improve counselor efficiency, and decrease student acquisition costs. Benefits included improved lead conversion, sales efficiency, lead volume, and brand recall. Admission team members commented on how ExtraaEdge streamlined processes, helped with lead follow-ups and tracking performance. The platform also increased admissions for other institutes.
Tonya Griffin Resume
Tonya Griffin is seeking a position that allows her to utilize her advanced administrative and problem-solving skills. She has over 10 years of experience in office administration, customer service, and production work. Her most recent role was as a Team Lead for Triangle Corporate Coach, where she scheduled transportation, dispatched vehicles, booked reservations, and more using Microsoft Office, Outlook, and other software. She is proficient in software programs like Excel, Word, and PowerPoint.
Angelina E. Ranggau_Updated CV2016
The document provides information on Angelina Elsie Ranggau's qualifications, experience, and objectives. She has a diploma in Business Administration with specializations in management and marketing. Her experience includes over 9 years working in human resources, administration, sales, and document controlling in the oil and gas industry. She is currently looking for new challenges in an organization where she can utilize her skills and experience to help achieve company goals.
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Ashwathy
Aswathy.S is seeking a position that offers growth for both herself and the organization. She has over 1.5 years of experience in supply chain management and is proficient in SAP modules. Her experience includes roles at Air India and Hinduja Global Solutions in customer service and a current role at Redington Gulf FZE as a junior process executive. She holds an MBA and Bachelor's degree and is skilled in Microsoft Office, SAP, and Tally.
shde-holdings2017
The document discusses SHDE Holdings, a Singapore-based company with 10 years of experience and potential for 100% growth in the next three years. It presents data showing increases in yearly sales and staff performance from 2015-2017. It recommends compulsory training for all staff to improve customer service and communication through teaching clear processes, understanding outcomes, and documentation. Effective communication can prevent misunderstandings and conflicts while benefiting clarity, employee and customer happiness, retention, and profits. The Five S approach of being selfless, specific, sincere, spontaneous, and using short messages is suggested.
Mark Widdowson Master CV Linkedin
Mark Widdowson has over 8 years of experience as a Transport, Logistics and Distribution Centre Manager for G4S LTD, managing over 190 employees across multiple sites. He has a proven track record of exceeding KPI targets for service levels, safety, and cost savings. Some of his accomplishments include reducing workplace incidents by 60% and driver collisions by 50% through new safety and performance programs. He is currently studying for advanced qualifications in Transport & Logistics and PRINCE 2 Project Management.
Mark Widdowson Master CV Linkedin
This document contains a resume for Mark Widdowson, including his contact information, career history, qualifications, and interests. As a transport, logistics, and distribution center manager with over 8 years of experience, he has a track record of exceeding service level targets of 99.4% while ensuring regulatory compliance. His career highlights include introducing various programs that improved employee engagement, reduced costs through efficiencies, and decreased incidents and accidents. Currently, he is studying for advanced qualifications in transport/logistics and project management.
Mark Widdowson Master CV Linkedin
Mark Widdowson is a highly experienced Transport, Logistics and Distribution Centre Manager with over 8 years of experience managing 190+ employees and multi-site operations for a cash courier company. He has a proven track record of exceeding service level targets of 99.4% while maintaining regulatory compliance. As a Cluster General Manager, he led process improvements using Lean Six Sigma that reduced incidents and costs. Currently studying advanced qualifications to further his expertise in transport and logistics, project management, and business leadership.
Resume.
Sajesh PS is seeking a role where he can utilize his skills to contribute to organizational growth. He has over 8 years of experience in payroll processing, auditing, and providing training. He is proficient in handling UK, Australian, and Indian payrolls. Previously he worked as a Senior Payroll Analyst for NGA Human Resource and as a UK Payroll Specialist for Moorepay, where he managed payroll accounts, ensured accurate processing, and resolved client issues. He has experience in payroll implementation projects and providing technical support. Sajesh holds an M.Sc degree in Applied Electronics and seeks to continue improving himself professionally.
ConnectCentral Introduction
ConnectCentral is a simulated workplace that provides opportunities to gain employable skills and qualifications. It has departments like administration, accounts, HR, sales, marketing, and call center. ConnectCentral began in 2010 and has headquarters in Tasmania with seven NSW branches. The HR department handles recruitment, training, payroll and WHS programs. Employees complete training worksheets and engage in meetings, self-reflection, and feedback to improve their performance over 1 to 3 years of employment. ConnectCentral aims to provide a safe, supportive environment for employees to develop their skills and achieve their goals.
Asas-shdeholdings-report
The document is a report prepared by Stienberg Tan for SHDE Holdings that analyzes communication issues at the company and provides recommendations. It finds that SHDE has experienced rapid growth but also a rise in customer complaints and high staff turnover. Research including employee interviews revealed problems like late or incorrect deliveries due to lack of documentation of changes, as well as issues with face-to-face communication on the shop floor and with some customers. The report concludes there are no formal communication policies or training in place and recommends Training Solutions provide manuals, sessions, and solutions to address the problems and improve communications.
Julie Madgwick Resume
Julie Madgwick has over 30 years of experience in business management, administration, and information technology. She is currently the Office Manager for Formcon Group Pty Ltd, a civil construction company, where she oversees accounting, payroll, customer service, and staff administration. Previously, she held office management and programming roles for other companies. She has a High School Certificate and qualifications in nursing. Julie has strong skills in Microsoft Office, Quickbooks, and programming languages like Visual Basic and Crystal Reports.
Nicola Gallagher
This document provides a summary of Nicola Gallagher's qualifications and experience as an administrative assistant. She has over 9 months of experience working as an administrative assistant and has a range of office skills including arranging meetings, answering phones, organizing mail distribution, and coordinating deliveries. Her computer skills include proficiency in Microsoft Office applications as well as managing email accounts. She is looking for either part-time or full-time work as an administrative assistant.
Resume_100114
Tyler R. Quaile has a Bachelor of Business Administration in Economics from Temple University's Fox School of Business with a 3.33 GPA. He has experience assembling aerospace components and leading productivity discussions at Eaton Aerospace, managing events and operations at Temple's student center, and supervising trade show labor setups for Cochran and Company. His skills include statistical software, Microsoft Office, econometrics, and involvement with student organizations.
Letter of recommendation
Anca Andreicut completed an internship from April 7 to July 7, 2015 at Hadler DMC in Copenhagen, Denmark. During her internship, she assisted the project manager with tasks like using the internal booking system, answering phones, finding suppliers and rates, creating proposals and costings, updating transfer lists, coordinating changes, and performing bookings and confirmations. The letter writer describes Anca as having a friendly, open attitude with a strong desire to learn. She took on all tasks quickly and sought the best solutions. Notably, Anca handled restaurant reservations and transfer lists for a large congress with an outstanding performance. Due to her strong work, ability to handle stress, and passed with distinction grade, the letter writer
Karl Branfield CV
Karl Branfield is a focused and results-oriented First Line Manager with over 15 years of experience in logistics and warehouse operations. He has a proven track record of generating savings, boosting efficiency, and consistently surpassing expectations in his roles at DHL Tesco Frozen. Branfield is skilled in leadership, communication, and driving operational improvements. He leads teams of 5-60 staff to ensure targets are met through clear direction, support, and optimizing productivity.
Michael Lovell CV Final
Michael Lovell has over 20 years of experience in logistics, transportation, and vehicle maintenance management. He is currently the Logistics, Vehicle Maintenance and Transportation Fleet Manager for DynCorp International in Kabul, Afghanistan, where he oversees 115 vehicles and manages over 100 employees. Prior to this role, he held mechanic and technician roles in the UK and Australia, gaining experience with a variety of vehicle brands. He is skilled in transportation and maintenance planning, budgeting, compliance, and team leadership.
use use use kj resume
Kathy Johnston has over 25 years of experience in manufacturing, inventory control, and personal support work. She holds an Ontario Management Certificate and several safety and training certificates. Her work history includes roles as a group leader managing 50 personnel at Oetiker Limited and inventory control roles at other organizations. She is skilled in Microsoft Office, communication, organization, and adapting to new systems.
Dave Awer_Resume_2016
Dave Awer has over 25 years of experience in training, customer service, human resources, safety management, and operations management. He has held several roles at United Parcel Service including Operations Manager, Comprehensive Health and Safety Process Manager, Area Human Resources Manager, Training Manager - Human Resources, Operations Supervisor, and Supervisor. He is skilled in organization, time management, prioritization, delegation, employee development, cost reduction, quality control, and resolving critical issues.
Rajendra updated CV
This document contains a resume for Rajendra Singh Bisht seeking a position in business development, sales, or marketing. It summarizes his professional experience over the past 10 years working in business development, key account management, relationship management, corporate sales, and project sales. Currently he is an Assistant Manager of Sales and Marketing at Elmeasure India Pvt Ltd. It also lists his areas of expertise in business development, sales, marketing, and organizational details of his current role. Personal details are provided at the end such as date of birth, address, qualifications, and languages spoken.
Resume
Eric Williams is seeking a Supervisor Position where he can utilize his experience leading workers and meeting goals. He has over 5 years of experience at Amazon, where he supervised shifts of up to 150 workers and ensured safety, quality, and performance standards were met. He has a proven track record of coaching and developing employees. Williams also has experience as a hair stylist prior to working at Amazon. He is certified in First Aid and CPR and has received awards for his performance from Amazon.
Suvas Patel
Suvash Patel has over 15 years of experience in operations and finance roles. He is currently a Senior Supply Planner at Stryker Orthopedics, where he leads a team of 5 production schedulers and manages $21 million in inventory daily. Previously, he held roles as a Material Control Specialist and Manufacturing Process Lead at Stryker. He has a Masters in Accounting and recognition for achievements like reducing work-in-process inventory, improving service levels, and successfully launching new products.
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Customer success story 1
The document discusses how ASM Group of Institutes increased admissions using ExtraaEdge's student acquisition platform. ASM provides educational programs from kindergarten through PhD across multiple campuses and cities. ExtraaEdge helped ASM increase qualified leads and walk-ins, improve counselor efficiency, and decrease student acquisition costs. Benefits included improved lead conversion, sales efficiency, lead volume, and brand recall. Admission team members commented on how ExtraaEdge streamlined processes, helped with lead follow-ups and tracking performance. The platform also increased admissions for other institutes.
Tonya Griffin Resume
Tonya Griffin is seeking a position that allows her to utilize her advanced administrative and problem-solving skills. She has over 10 years of experience in office administration, customer service, and production work. Her most recent role was as a Team Lead for Triangle Corporate Coach, where she scheduled transportation, dispatched vehicles, booked reservations, and more using Microsoft Office, Outlook, and other software. She is proficient in software programs like Excel, Word, and PowerPoint.
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The document provides information on Angelina Elsie Ranggau's qualifications, experience, and objectives. She has a diploma in Business Administration with specializations in management and marketing. Her experience includes over 9 years working in human resources, administration, sales, and document controlling in the oil and gas industry. She is currently looking for new challenges in an organization where she can utilize her skills and experience to help achieve company goals.
My Resume (NEW)
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Pavan Kulkarni has over 15 years of experience in payroll and accounting roles, most recently working as a team lead for Accenture handling payroll for Google in several Asian countries. He provides a detailed resume highlighting his skills and qualifications, awards received, and work history in payroll roles for various companies in India and Singapore. The document also outlines his educational background and strengths including teamwork, problem solving, and process management.
How process management enables positive change
Willoughby Council is located on the Lower North Shore of Sydney and serves around 78,000 people in an area of 14 hectares.
In 2015 the council was facing two major challenges, the prospect of a merger which would have meant sharing all processes across merged Councils and a performance reform program because of a management restructure. The management team at Willoughby council wanted to make sure their key processes were efficient in preparation for any future changes.
Mustafa Ghulam, Business Improvement & Customer Experience Manager at Willoughby City Council shares how process management increased efficiency and collaboration across the council including how they:
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=> Increased collaboration & consistency between business functions
=> Drove staff engagement by making process improvement part of BAU
=> Improved their overall customer experience
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RESUME Santos, Paula 2016
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IERF - I Train Corporate Onboarding
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Alvin%20Suresh%20SUBRAMANIAM
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Digital Transformation Frameworks: Driving Digital Excellence
[To download this presentation, visit:
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This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate 20 different digital transformation frameworks and models. These frameworks are based on recent industry trends and best practices, ensuring that the content remains relevant and up-to-date.
Key highlights include Microsoft's Digital Transformation Framework, which focuses on driving innovation and efficiency, and McKinsey's Ten Guiding Principles, which provide strategic insights for successful digital transformation. Additionally, Forrester's framework emphasizes enhancing customer experiences and modernizing IT infrastructure, while IDC's MaturityScape helps assess and develop organizational digital maturity. MIT's framework explores cutting-edge strategies for achieving digital success.
These materials are perfect for enhancing your business or classroom presentations, offering visual aids to supplement your insights. Please note that while comprehensive, these slides are intended as supplementary resources and may not be complete for standalone instructional purposes.
Frameworks/Models included:
Microsoft’s Digital Transformation Framework
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- 1. Completely connecting a diverse workforce through embedding process. FIONA YOUNG Business Excellence Manager, Affinity Education
- 3. Background • Est 2013 • Early childhood • 170 centres • 3200 employees • 6 States 3
- 4. Why Affinity needs Promapp • Highly regulated industry • High staff turn-over • Need for best practice • Acquisitions and diverse/remote locations 4 For quality assurance, consistency, currency and real-time support, Promapp was our answer.
- 5. Timeline 3 95 216 242 0 50 100 150 200 250 300 Jul-16 Aug-Dec 16 Jan-Dec-2017 Jan-Jun 2018 Number or Processes 5
- 6. How we use Promapp 6 • Induction tool • Succession planning • Empower our employees • Efficiency and cost of practices • Transparency and accountability • Encourage departmental cohesion 1 2 3
- 8. Response from users • Over 3200 employees across Australia – metro, remote, diverse • Initial resistance to change • Quick acceptance after understanding the value • Feedback shows user engagement 8
- 9. Testimonials • Using Promapp took the ambiguity out of my new role… I knew what to expect and what was expected of me • New Centre Manager • It’s my go-to guide; I’d be lost without it • Assistant Centre Manager • I’m amazed that in such a large company I have a voice and can offer my feedback • Educator 9
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