Learn how Michigan State University is navigating change, building a continuous improvement culture and are creating a space for innovation.

1. Process improvement and
cultural change.
KELLY FEISTER & DANIELLE HOOK
Michigan State University
Infrastructure, Planning & Facilities

2. Michigan State University
 Established in 1855
 50,000 students
Infrastructure Planning and Facilities
 1350 employees
 30% workforce eligible for retirement

3. Culture and Context
State of Higher Education in the United States
An organization anchored in the past
New challenges and opportunities

4. Adapting
 New AVP 2014
 Restructuring of the organization
 Baldrige Performance Excellence
 New ways of collaborating
 Employee Engagement
 Performance Metrics and Scorecards
 Strategy Cycle

5. Action Plans & Subcommittees

6. Governance

7. Engagement
Support and Collaboration
 Champion meetings
 User forum
 Leadership practice

8. Engagement
Learning & Development
 Tailored learning experiences
 Strategic skill building
 Office hours

9. Engagement
Project Boards
 Scrum
 Visibility
 Accountability

10. Engagement
Process Champions of the Week
 Recognition and reward
 Highlight skill

11. Project Status
7
45
25
10
420
130
Week process development sprint
Process champions
Training sessions
Promapp Certified Trainers
Processes in development
Processes published

12. Cultural change
Inspiring new ways of collaborating, learning, and innovating.
 Learning and development
 Knowledge management
 Baldrige application
 Transition to new IWMS
 Continuous improvement
 Engagement and feedback
 Transparency and
accountability