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RPA and BPM: Making the connection
The document discusses the interplay between robotics process automation (RPA) and cognitive automation, highlighting their roles in decision support and mimicking human actions. It emphasizes the capabilities and limitations of RPA agents, noting their effectiveness in structured, rules-based processes while acknowledging their inability to make independent judgments or interpret unstructured data. The content also addresses common misconceptions about RPA and cognitive systems.
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RPA and BPM: Making the connection
- 1. RPA and BPM: Makingthe connection. DIBYA BASU Director, Deloitte
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- 3. The Future ofWork © 2017 Deloitte Consulting Pty Ltd Predictive Prescriptive Decision Support Engines Cognitive Advisors Natural Language Generation Cognitive Agents Robotic Process Automation Analytics of Things
- 4. Deloitte’s reaction -The Cognitive Advantage Cognitive Engagement Cognitive Insights Robotics & Cognitive Automation
- 5. Robotics & CognitiveAutomation Robotics Cognitive Automation Artificial General Intelligence Used for rules-based processes, such as invoice processing exceptions Used for predictive decision making, such as with Amazon Echo and Alexa Processes requiring judgment such as commercial contract understanding, insights, and implications “Mimics Human Actions” “Mimics Human Intelligence” “Augments Human Intelligence” “Mimics/Augments Quantitative Human Judgement” Intelligent Automation Systems that completely replicate human interactions
- 6. Robotics vs. CognitiveAutomation Structured Data Deterministic Outcomes Unstructured Data Probabilistic Outcomes Realm of Process Robotics (RPA) Realm of Cognitive Automation “Mimics Human Actions” “Augments Human Intelligence” Today’s Focus in the Robotics Automation Section
- 7. Myth Busting RoboticProcess Automation (RPA) Learn from experience Make judgement calls on exceptions unless told how to do so Interpret meaning other than what has been configured Use algorithmic logic to perform actions and solve problems. Mimic user action via the user interface Interact with any proprietary or customised application RPA Agents will… RPA Agents will not… Execute high volume, manual, repeatable processes predictably and accurately
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