This document provides 3 key takeaways for organizations looking to improve their processes and operations. The first is to respect technology and take a considered approach when implementing new tech solutions. Second, maintaining a strong organizational culture through communication and leadership is vital. Finally, properly executing operational basics is critical, as having a brilliant strategy means nothing if basic operations are not handled well. The overall message is that foundational principles still apply when improving, it is important to stay aware of emerging tech trends, and world class culture is essential for organizations.