The document discusses Medifab Ltd, a company that manufactures seating and positioning systems for people with physical disabilities. It describes Medifab's product lines including the Spex Seating system and Shuttle Discovery multi-purpose seating for children. It also mentions that Medifab serves over 14,000 customers annually. The document outlines Medifab's process improvement approach, which includes identifying risks, improvements, and processes through activities like internal audits, customer complaints, opportunities for improvement, training, and using a Swiss cheese model to reduce risks.

1. The process improvement
journey with Medifab.
STUART CLOOK
Quality and Regulatory Affairs Manager, Medifab

2. The lives we help
©IntroducingMedifabLtd.
Physically
challenged
children &
adults
Wheelchair
users
Complex
postures

3. ©IntroducingMedifabLtd.
Spex Seating
delivers superior
seating, with a
standard kit
including
adjustment
components that
not only enable the
seat to be fitted to
the specific needs
of the user, but to
be further modified
to meet changing
requirements as
time goes by.

4. ©IntroducingMedifabLtd.
With young ones in
mind, Medifab has
introduced the
Shuttle Discovery,
a multi-purpose
seating system
that provides
critical early-years
positioning and
support that can
help prevent the
likelihood of later
deformities.

5. ©IntroducingMedifabLtd.
Markets

6. © Introducing Medifab Ltd.
MEASUREMENT
AND ANALYSIS
RESOURCE
MANAGEMENT
PRODUCT
REALIZATION
MANAGEMENT
RESPONSIBILITY
Winning
Aspiration

7. © Introducing Medifab Ltd.
MEASUREMENT
AND ANALYSIS
RESOURCE
MANAGEMENT
PRODUCT
REALIZATION
MANAGEMENT
RESPONSIBILITY
14,000
comfortable
customers per
annum

8. © Introducing Medifab Ltd.
MEASUREMENT
AND ANALYSIS
RESOURCE
MANAGEMENT
PRODUCT
REALIZATION
MANAGEMENT
RESPONSIBILITY
Winning Aspiration
Winning
Aspiration

9. © Introducing Medifab Ltd.
MEASUREMENT
AND ANALYSIS
RESOURCE
MANAGEMENT
PRODUCT
REALIZATION
MANAGEMENT
RESPONSIBILITY
Winning Aspiration

10. © Introducing Medifab Ltd.
Risks
Improvements
Process
MEASUREMENT
AND ANALYSIS
RESOURCE
MANAGEMENT
PRODUCT
REALIZATION
MANAGEMENT
RESPONSIBILITY
Winning Aspiration

11. Risks
Improvements
Process
MEASUREMENT
AND ANALYSIS
RESOURCE
MANAGEMENT
PRODUCT
REALIZATION
MANAGEMENT
RESPONSIBILITY
Winning Aspiration
© Introducing Medifab Ltd.

12. © Introducing Medifab Ltd.
Risks
Improvements
Process
MEASUREMENT
AND ANALYSIS
RESOURCE
MANAGEMENT
PRODUCT
REALIZATION
MANAGEMENT
RESPONSIBILITY
Winning Aspiration

13. © Introducing Medifab Ltd.
Risks

14. © Introducing Medifab Ltd.
Risks

15. Risks
Improvements
Process
MEASUREMENT
AND ANALYSIS
RESOURCE
MANAGEMENT
PRODUCT
REALIZATION
MANAGEMENT
RESPONSIBILITY
Winning Aspiration
© Introducing Medifab Ltd.

16. © Introducing Medifab Ltd.
MEASUREMENT
AND ANALYSIS
RESOURCE
MANAGEMENT
PRODUCT
REALIZATION
MANAGEMENT
RESPONSIBILITY
Winning Aspiration
Risks
Improvements
Process

17. © Introducing Medifab Ltd.
Process

18. Risks
Improvements
Process
MEASUREMENT
AND ANALYSIS
RESOURCE
MANAGEMENT
PRODUCT
REALIZATION
MANAGEMENT
RESPONSIBILITY
Winning Aspiration
© Introducing Medifab Ltd.

19. Risks
Improvements
Process
MEASUREMENT
AND ANALYSIS
RESOURCE
MANAGEMENT
PRODUCT
REALIZATION
MANAGEMENT
RESPONSIBILITY
Winning Aspiration
© Introducing Medifab Ltd.
• Pro active - preventive
• OFI’s
• Hazard Reporting
• Re active - corrective
• Complaints
• Non conformances (also actions to prevent
recurrence)
• Change Control
• Engineering Change
• Product customisation requests
• HSE incident management

20. © Introducing Medifab Ltd.
Risks
Improvements
Process
MEASUREMENT
AND ANALYSIS
RESOURCE
MANAGEMENT
PRODUCT
REALIZATION
MANAGEMENT
RESPONSIBILITY
Winning Aspiration

21. © Introducing Medifab Ltd.
Risks
Improvements
Process Risks
Improvements
Process
MEASUREMENT
AND ANALYSIS
RESOURCE
MANAGEMENT
PRODUCT
REALIZATION
MANAGEMENT
RESPONSIBILITY
Winning Aspiration

22. © Introducing Medifab Ltd.
Internal audit NC ----> improving Processes

23. © Introducing Medifab Ltd.
Customer Complaints ----> improving Processes

24. © Introducing Medifab Ltd.
OFI -----> new treatment to reduce Risk

25. Training

26. © Introducing Medifab Ltd.
Swiss Cheese Model
Risk -
Out of Spec
material
Escape or
”complaint”
Supplier
Evaluation
Training
Audit
suppliers
IG
inspection

27. @promapp
Questions?
www.promapp.com
Q&A