1. 1-Mark Widdowson
MARK WIDDOWSON
Mobile: 07474415414
Email: Widdowson3670@gmail.com
uk.linkedin.com/pub/mark-widdowson/5a/a82/52a/
A result driven multi-site Transport, Logistics and Distribution Centre Manager with 8 years’ experience working for a
Blue Chip Cash Courier Company, managing 190+ employees within a fast paced , heavily regulated and often
reactive, environment. Highly focused on ensuring a minimum service delivery targets of 99.4% are achieved, whilst
maintaining adherence to company and legislative regulations. Well versed in the managing projects utilizing
industry standard, PRINCE2’s processes to introduce business change.
CAREER HISTORY
Cluster General Manager G4S LTD 2010 - 2014
Full P&L and budget accountability for two Service Centres located within Yorkshire with c£11m of combined
revenue. Responsible for the combined centres delivery of over 10000 containers per day. O-License holder for the
sites 76 vehicles. Leader to a team of 14 direct reports and 192 in direct reports. Direct responsibility for 15 centre
managed customer contracts with combined annual revenue of £1.9m.
Key Achievements
 Second highest employee survey score out of 42 centres , which resulted in an invite to contribute t a
company White Paper on improving employee engagement within the business.
 Exceeded KPI targets (99.4% service levels & RPI related annual PI's) for all centre managed customer
contracts between 2012 and 2014.
 Maintained a top 5 position (out of 42 centres) within Cash UK on compliance audits including Cash, H&S and
Transport.
 Introduced a `Safety Awareness` programme incorporating bespoke MH training, bespoke H&S awareness
training and in depth incident investigation. The programme reduced workplace incident by 60% within a
year of being introduced.
 Introduced a `Balanced Driver Score Card` system that reduced driver to blame road traffic collisions and
Tachograph infringements by 50% within 6 months of implementing.
 Led the first operating centre to achieve a continuous improvement 5S status, also became a UK Centre of
Excellence for CI.
 Improved labour efficiencies by 9% between 2013 and 2014 saving c £340k in labour costs by introducing
daily trip & crew efficiency monitoring, bespoke KPI dashboards and effective Performance Management
processes.
 Introduced a wide reaching employee engagement process which improved employee attrition rates by 11%
between 2012 and 2014.

2. Key duties
 Set, monitor and manage budget and P&L accounts, delegating accountability where appropriate.
 Set and agree clear performance objectives with teams, regularly monitoring performance and taking action
to correct shortfalls.
 Optimises resources and continuously reviews the operations within the centre to improve profitability,
metrics, customer service and managing change where necessary.
 Drives a lean culture through the centre ensuring compliance to company regulations is maintained at all
times.
 Ensures that all relevant legislative requirements are adhered to and that Company procedures and
standards are maintained
 Manage employee performance issues, including dismissals and appeals and grievances in line with company
policy.
 Recruit, develop and retain operational and management employees.
Specialities
 Process Improvement, Contract Management , Budget & P&L Management, Operations & Warehouse
Management, KPI & Metric Management, Change & Project Management.
Centre Manager G4S LTD 2007-2010
Service Manager G4S LTD 2002-2007
QUALIFICATIONS & TRAINING
Level 5 Diploma in Management & Leadership. Award date-Feb 2011
NVQ level 3 in Business Improvement Techniques. Award date-Jun 2011
Green Belt in Lean Six Sigma. Award date-May 2013
Certificate of Professional Competence in National Road Haulage. Award date-Jan 2008
ISOH Managing Safety. Award date-Nov 2014
Advanced Level 6 Diploma in Transport & Logistics (currently studying).
PRINCE 2 Project Management (currently studying).
INTERESTS
Trail Running, Mountain Biking and reading (Biographies)
2-Mark Widdowson