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SHDE Holdings
Effective
Communications 2017
PRESENTED BY STIENBERG TAN, I/C S7234046I
FOR ARIUM SCHOOL OF ARTS AND SCIENCES
INSTRUCTOR – MS JESSIE LEE,
EMAIL JESSIE.ASASEDU@GMAIL.COM
SHDE HOLDINGS - SINGAPORE
• 10 years track record in Singapore since 2006
• Potential 100% Growth in the Next Three Years
• Engage and Resolve present communication & conflicts.
2015/2016 – SHDE Yearly Sales Results
0
200
400
600
800
1000
1200
1400
1600
Plugs Lights Wires Wire Panel
2015 2016 2017
Customer Service Staff Performance 2015/16
0
1
2
3
4
5
6
7
8
Delivery Customer Services Marketing
2015 2016 Forecast 2017
How Can SHDE Holdings change?
• CompulsoryTraining for all staff
for 3 full days.
• The Importance of Customer
Service SOP.
• Restructure and Follow up.
Class Shift 1 Shift 2
Operations 82 95
Customer
Services
10 10
Management 10 10
Why is Customer Service and
Communication Important?
• Prevents
Misunderstanding
• Prevents external and
internal conflicts
• Benefits
Introduction
• Teach Clear
communication process
• Understand Outcomes
• Documentation and
planning
Clarity • Happy Employee and
Customer
• Increase retention of
staff and client
• Increase Profit
Result
SHDE Holdings Singapore
The Five S SHDE Holdings will
establish after the training program
SHDE Holdings Singapore
Be Selfless
Everyone will focus on the message by the
receiver not the sender
SHDE Holdings Singapore
Be Specific
Not Just Word but with a Special touch
SHDE Holdings Singapore
Be Sincere
Honest Feelings, Unpretentious
SHDE Holdings Singapore
Be Spontaneous
All Communication is Fresh, Natural and Direct
SHDE Holdings Singapore
Short is good
Everyone will communicate in short
and
Simple message
SHDE Holdings
End of Part 1
Any Questions?
Mr. Stienberg Tan
Email : stienberg@ts.com.sg
Telephone no. 12345678

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shde-holdings2017

  • 1. SHDE Holdings Effective Communications 2017 PRESENTED BY STIENBERG TAN, I/C S7234046I FOR ARIUM SCHOOL OF ARTS AND SCIENCES INSTRUCTOR – MS JESSIE LEE, EMAIL JESSIE.ASASEDU@GMAIL.COM
  • 2. SHDE HOLDINGS - SINGAPORE • 10 years track record in Singapore since 2006 • Potential 100% Growth in the Next Three Years • Engage and Resolve present communication & conflicts.
  • 3. 2015/2016 – SHDE Yearly Sales Results 0 200 400 600 800 1000 1200 1400 1600 Plugs Lights Wires Wire Panel 2015 2016 2017
  • 4. Customer Service Staff Performance 2015/16 0 1 2 3 4 5 6 7 8 Delivery Customer Services Marketing 2015 2016 Forecast 2017
  • 5. How Can SHDE Holdings change? • CompulsoryTraining for all staff for 3 full days. • The Importance of Customer Service SOP. • Restructure and Follow up. Class Shift 1 Shift 2 Operations 82 95 Customer Services 10 10 Management 10 10
  • 6. Why is Customer Service and Communication Important? • Prevents Misunderstanding • Prevents external and internal conflicts • Benefits Introduction • Teach Clear communication process • Understand Outcomes • Documentation and planning Clarity • Happy Employee and Customer • Increase retention of staff and client • Increase Profit Result
  • 7. SHDE Holdings Singapore The Five S SHDE Holdings will establish after the training program
  • 8. SHDE Holdings Singapore Be Selfless Everyone will focus on the message by the receiver not the sender
  • 9. SHDE Holdings Singapore Be Specific Not Just Word but with a Special touch
  • 10. SHDE Holdings Singapore Be Sincere Honest Feelings, Unpretentious
  • 11. SHDE Holdings Singapore Be Spontaneous All Communication is Fresh, Natural and Direct
  • 12. SHDE Holdings Singapore Short is good Everyone will communicate in short and Simple message
  • 13. SHDE Holdings End of Part 1 Any Questions? Mr. Stienberg Tan Email : stienberg@ts.com.sg Telephone no. 12345678