Yugeswari Ramarau has over 10 years of experience in customer service, tender coordination, and project management roles. She currently works as a Tender Coordinator for Misi Setia Oil & Gas, where her responsibilities include preparing technical tenders, maintaining tender templates, and supporting the tender manager. Previously, she spent over 7 years as a senior customer service executive for HSBC, where she helped customers with internet banking and liaised with business partners across Asia Pacific. She also held roles with FedEx and ICI Paints earlier in her career.

1. Yugeswari Ramarau
PERSONAL PARTICULARS
130 Taman Limau Emas 6 Tel: 06 7634 904
Jalan Rasah Mobile: 014 622 1510
70300 Seremban, Negeri Sembilan. E-mail: RKyoges@gmail.com
Profile
 Over 7 years’ experience as Customer service executive in dealing with on call and back end
customers and over 3 years’ experience as Tender Coordinator in coordinating and overseeing
tender submission process.
 Experienced in handling short notice work and SOP set up for tender process.
 Known as a cooperative team player, able to train and develop staffs in enhancing their
knowledge in tender and project preparation.
 Demonstrated outstanding dedication in going beyond boundaries towards professional
excellence.
 Strong technical and business qualifications with an impressive track record of more than 10
years of hands-on experience in multiple filed and environment. .
ACHIEVEMENTS
• Join with zero knowledge in coordination and Oil & Gas industry, appointed
Tender Clerk and promoted as Tender Coordinator within the 2nd year
service and has been appointed as focal point to oversee all tender related
matter for three (3) different units.
• As been selected as Health, Safety & Environmental Committee member to
assist safe work culture.
• As been chosen as Active employee and Creative problem solver by
management.
• Best Employee of 2006
• Best Goble Support Executive of 2007
• Compliment for 100% attended for 2007 and 2008
• Received compliments from variance business partner Australia (Twice),
Singapore (Twice) and Thailand (Once) for excellent customer service -2007.
Received 2 more compliment in 2008 and Selected as Most Helpful GSE
(8 Times) in 2007
• I have contributed to the team in achieving the following awards in HSBC Asia
Pacific Department:
- The Best Team of the Year 2006
- The Best Team of the Quarter (Q4) 2006
• I have won 'Gold Winner'; Best GSE Award in the Asia Pacific September
2005,
• Best GSE in Star fish award (least errors) - June 07, Sept
• 07 and Oct 07, Zennith Award (best RPH and highest number of case), Best
GSE quarter 1(2008), Best GSE for Feb and March 2008.
• I assisted in training the new Global Support Executive on procedures and
systems and consistently share my knowledge and best practices with my
colleagues.
• Assist managers to evaluated new comers performance by prepare a
performance stats and calculation stats for them.
• Selected as Acting AMO (Assistant Manager of Operation), during the Line
Manager’s absence, over seeing a team consisting of 13 members, being
dependent and focused during demanding situation such as escalated calls,
managing high call volume and system malfunctioning. Additional
responsibility also includes call coaching and remote listening.

2. WORK HISTORY
1. Company Name : Misi Setia Oil & Gas Sdn Bhd
Company Industry : Oil & Gas
Company Location : Kajang
Designation : Tender Coordinator
Salary : RM 4,826.00
Start Date : 9th
January 2012
End Date : Present
Job Description:
As Tender Coordinator you are responsible for the timely preparation of technical
tenders in compliance with the Invitation to Bid (ITB) from the client and the pursuit
tactics. Your challenge is to ensure that these technical tenders present a project
execution plan that is technically safe, feasible, and competitive and cost efficient.
You also support the development and maintenance of standardized boiler plate
templates for tender purposes in tenders and you coach (junior) Tender Coordinators
and Tender Rota Engineers on tenders.
Other tasks
• Review the ITT (Scope of Work, drawings, specifications, responsibility
matrix and other technical ITT documentation
• Draft and maintain a Tender ITT compliance matrix
• Support the Tender Manager
• To delegate / response all the incoming & outgoing correspondence,
• To assist in preparing tendering document and prescreening compilation.
• To ensure timely submission and monitor all the clarification answered
timely and accordingly.
• Ensure site personnel license and permits are active. To assist HRA in
ensure all the department procedure and documents are kept safely.
• To assist on behalf of manager in ensure on the smooth flow of submission.
Assist Manager in preparing and compiling monthly reports.
• To monitor the department cash flow.
•
2. Company Name : HSBC Malaysia
Company Industry : Global Support Executive
Company Location : Cyberjaya
Designation : Senior Customer service
Salary : RM 2,800.00
Start Date : 3rd January 2005
End Date : December 2011
Job Description:
My department is serving for all the 18 countries. I help the entire corporate customer
which has business accounts in HSBC to do their internet banking.
I also liaise with all the business partners in Asia Pacific. Daily basis I do case
tracking which will help in providing MIs to business partners, daily reconciliation,
weekly reports, monthly reports and GSE performance stats. I also do training for the
new comes. Countries served Australia, New Zealand, Taiwan, Thailand, Malaysia,
Singapore Brunei, Indonesia, Sri Lanka, Vietnam, and Japan. I also in charge of
special project from Hong Kong to calculate the interest rate according to their daily
transaction for each account for 10 world wide organization.

3. 3. Company Name : FedEx
Company Industry : Executive
Company Location : KLIA Cargo
Designation : Call Center
Salary : RM 2,100.00
Start Date : March 2004
End Date : Dec 2004
Job Description:
all center for FedEx not only exists in Malaysia, but all over the world. My job
description is to call the customers and explain and assist them in import and export
Tax collection.
4. Company Name : ICI Paints
Company Industry : Officer
Company Location : Nilai
Designation : Warehouse Officer
Job Description:
I worked warehouse officer; my job function is to collect all the paint order entries and
segregates to the paint department.
INTERPERSONAL SKILL
• The ability to handle multiple goals, tasks and inputs while understanding and
adhering to constraints of time, resources and systems.
• The ability to set, prioritize and meet personal as well as civic, family and work-
related goals, maintain a focus on important goals in spite of obstacles with
diligence and confidence.
• The ability to listen well, seek mutual understanding, welcome full sharing of
information and consider others views before commenting.
• Positive attitude towards feedbacks received and continuously work towards self
development and performance at work with motivation.
• Excellent interpersonal and communication skills, confident and poised in
interaction with individuals at all levels readily developing rapport with customers
and colleagues in a professional manner.
QUALIFICATIONS
1997 – 1999 : Completed SPM at SMK ACS Seremban NSDK
2000 – 2002 : Completed Diploma in Information Technology at PTPL Kajang,
Selangor
2015 – 2016 : On Going Master in Executive Management at Open University
REFERENCES
Name: Haredas Name: Murali Menta
Company: HDPM Company: Misi Setia
Designation: Manager Designation: Manager
Contact: Upon request Contact: Upon request