AceNgage is an HR intelligence company that provides employee engagement and retention services to organizations. It was established in 2007 and currently works with leading companies in various industries. AceNgage uses insightful analytics to help managers take evidence-based actions to improve employee engagement and retention, and also monitors the implementation of these actions. It has a staff of 42 employees including behavioral psychologists, analysts, and trainers.

2. AceNgage is an HR intelligence company working with
Organizations on areas of Employee Engagement &
Retention
Established in June 2007 , we currently work with several
leading IT , ITES, Retail, Pharma, Banks & FMCG
Companies
Our insightful analytics help managers take evidence based
actions and also monitor the implementation of these
actions
Work with clients who have employees based out of India
and across different parts of the world
Current headcount is 42 employees including Counselors
(Behavioral psychologists) MIS , Quality & Training
Associates

3. WORLD-CLASS, COMPREHENSIVE, 24X7 EMPLOYEE ENGAGEMENT PARTNERING
Service Launched:
y-Xit
Staff: 2
Client Industry: IT
Service Launched:
Pre-joining & On-boarding
Staff: 20
Client Industry: IT, BPO, BFSI,
Healthcare
Service Launched:
AceSurveys & Win back
Staff: 12
Client Industry: IT, BPO, BFS
Service Launched:
Coaching For Manager
programs,
Predictive attrition model
Staff: 36
Client Industry: IT, BPO, BFSI,
Healthcare, Construction, Retail
Service Launched:
Early Engagement
Staff: 28
Client Industry: IT, BPO, BFSI,
Healthcare, Retail

4. • Joining Formalities
• On-boarding
• Induction Management
• 30-60-90 Day Feedback survey
• Employee Engagement Index
• ESAT survey
• Employee Counseling
• Manager Score card
• Predictive attrition
• Coaching for Manager programs
• Post offer follow up and
Renege analysis
• Improve joining ratio
• Employee Referral Program
• Reference Checking
• y-XitTM ( Exit interviews & analysis)
• Exit Formalities & Documentation
Employee Win back

6. Free flowing telephonic exit
interviews conducted by
trained behavioral
psychologists, using AceNgage
methodology.
Identify the most granular
reasons for leaving
High quality feedback on
lifecycle of the employee and
strengths of the organization
Superior analysis and reporting
and provide tangible actions
for improvement planning and
implementation
Unbiased understanding of
what’s working and what’s not
Enable building and monitoring
precise retention improvement
actions
Increase HR bandwidth for
managing retention
improvement actions
Reduce turnover cost

7. Common attrition related challenges
COMMON ATTRITION RELATED CHALLENGES
• Limited understanding of why employees leave
• Nobody owns Attrition; Blame it on the uncontrollable factors
• Inadequate and ill-timed attrition control measures
• Poor visibility on improvement measures across different stages of
lifecycle
• Spiraling Cost of attrition due high attrition in back-fill batches
• Unmitigated continued risk of performance and productivity erosion due
to chronic high attrition

8. Typical exit process
Employee submits
resignation letter
Supervisor tries
to retain
Successfully
retained?
Employees
withdraws
resignation
End
Yes
Supervisor updates
HR Manager &
Line Manager
HR Manager &
Line Manager try to
retain
Successfully
retained?
Employees
withdraws
resignation
End
HR initiates exit
formalities
HR conducts
Exit Interviews
Exit data
&
Attrition reports
Employee
completes
Exit formalities
HR issues relieving
letter with promise
to settle
F&F accounts
End
No
No

9. AceNgage yXit process
AceWorkshop
HR ensures
Completeness, timely
availability and
accuracy of AceInput
HR initiates exit
formalities
HR completes
AceInput form
and sends an exit
interview request
Acengage
schedules
interview,
confirms back to
HR
Interview
conducted as
per schedule
Observation,
Analysis &
Reporting
End of the month
Information from
AceIput, Interview
data & feedback
AceReports &
Recommendation
Workshop to review
Reports &
Recommendations
With HR
AceReports &
Recommendation
UI Prioritization of
Attrition Control
Activities
Improvement
Project Plan
AceAudit
* Boxes with dotted lines…are client requested optional services

10. STAGES OF THE ACTIVITY
PRE-INTERVIEW:
• Contact employee over the telephone – The duration of the conversation is estimated to be
around 35 to 40 mins.
• An initial mail/call will be made to schedule the interview after which the interview will be
conducted at the preferred time.
DURING INTERVIEW:
• Explain objective and set context for calling – As per pre-discussed interview guidelines the
counsellors will help employees have a clear understanding of the objective of the exercise.
• Identify trigger for leaving the Company- During this stage, the counsellor will understand
the root cause of attrition i.e. the trigger for leaving. The counsellor will use specific skills to
put the ex employee at ease to be able to get the honest truth from the employee.
• Conduct a life cycle survey – The counsellor will also conduct a survey on the various stages
of the employee life cycle, namely Recruitment, Training, Induction, Policies & procedures,
Supervisor & Engagement.
• Conduct an Appreciative enquiry- The counsellor will identify the strengths of the
organization, positive images & and capture names of role models of the ex employee.
• Capture competitor information – The counsellor will identify the name of the company the
employee has joined, reasons based on which he/she took the decision and the salary hike
offered.
Stages of the activity

11. Methodology
Ace Workshop
At the start of the activity, a joint workshop is conducted between representatives of the Company
& AceNgage to assess:
Existing processes :
• Employee data capture and data availability
• Employee Retention process
• Employee Exit process
• Employee Exit Interview process
Assessment of existing processes is to ensure clear understanding of the current process integrity,
ownership, adherence and control. The outputs from the processes mentioned above are integral to
bringing about transformation in the understanding of both the exit and retention processes.
AceNgage will recommend changes to the existing process, if required.
Reporting Requirements
• Discuss the scope of reporting by AceNgage with Company HR /interested team
• Assist Company HR team understand the range of reports possible and short listing of key
reports as part of the AceNgage offering.
• Discuss the availability and the ordering process for additional reports on an ongoing basis
• Freeze the customized reporting needs
• Agree on frequency of reports and cuts required on an ongoing basis

12. Methodology
AceInput Workshop
• Educate HR team on AceInput process and the significance of timely submission of complete
and accurate data to ensure maximum benefits from analysis and reporting
• Understand source of termination data such as SAP, PeopleSoft etc. and discuss technology
considerations if any.
Interview Questions
• Discuss and validate the questions typically asked in the interviews.
• Any changes to validated questions will be recalibrated, however it is important to note that
telephonic interviews do not necessarily seek calibrated questions to prevent the robotic
effect (unlike the web model) .

13. It’s our core
Competency
AceNgage has invested
significant amount of time
money, time, energy to
develop our people and
technology to deliver
consistently the best
quality feedback, reports
and analysis to assist our
clients in undertaking
precise
improvement action plans
to improve engagement &
retention
We bring in wealth of
experience and
expertise
AceNgage has conducted
over 175,000 exit
interviews with the help of
qualified and trained
behavioral psychologists to
unearth the mystery
behind attrition. AceNgage
assists clients in building
employee retention
initiatives with help from
best practices from our
wealth of experiences
across clients from various
industries
We provide unbiased
and objective
360oview
AceNgage counselors
uncover what caused
attrition along with
immense and relevant
feedback around what’s
working well and what’s
not. The unbiased feedback
from the respondents help
organizations build tangible
action plans to improve
their people, policy, &
process framework that
governs and employee
engagement.
We bring the HR focus
back into caring for
employees
AceNgage handles large
amounts of data and MIS.
Under ordinary circumstances
for clients to do this internally
using their valuable HR
resources would have
resulted in spending
inordinate amount of time in
MIS type of activities.
AceNgage intervention helps
HR specialists to bring the
focus back into caring for
their employees and
resolving their issues quickly

14. • We are not in the Recruitment
business or any activity related to
recruitment which may allow use of
employee information made
available to us
• The discussion between an
employee and the counselor is
treated as privileged information
• Dedicated counselors for each
client
• Quality monitoring by
• dedicated CQA
• Mystery shopping
• CSAT with Interviewees
• All of our real time work can be
rescheduled and be carried out from
home/remote locations if the
situation demands.
• Our processes are developed to
ensure and deliver high quality
service even in cases of denial of
premises for a few days at a stretch.
• Backup is taken on a weekly basis
and saved
• All counselors are trained
behavioral psychologists.
• Counselors go through a
combination of class room and
on the job training
• On completion of skills training
employees go through mock
calls and nesting for two weeks
• Go No Go evaluation conducted
at the end of four weeks

15. Isolate root-causes individually and in clusters
• Understand reasons of leaving and triggers for attrition
• Specific feedback on the people, processes and policies framework governing
employee engagement and retention
Better quality decision making for improving engagement and retention
• Decision making minimizes gut feel and provides a solid data based input to building
improvement action plans
• Monitoring the effectiveness of implementation of corrective actions plans
embedded in yXit.
High quality feedback
• Besides eliciting reasons for leaving, feedback from every employee includes what’s
working well, what’s not and ideas for improvement are also captured
• Feedback reflects on the entire employee lifecycle
• Line Managers and HR managers both align to the drivers of attrition and work together to
make solutions work
Free HR bandwidth to pursue employee care activities
• Reporting and analysis essentially involves sifting through large amounts data. By
making this valuable feedback available month-on-month, HR specialists can spend
time in addressing root causes and building solutions

19. AceNgage Infoservices Private Limited
# 25, 3rd Floor, R K Complex
Jayamahal Main Road
Bangalore - 560 046
Karnataka, India
+91 80 4283 4333
+91 990199 8587
tellmemore@acengage.com

20. THANK YOU
.