This training manual provides guidance on utilizing social media for corporate learning. It discusses how social learning through social media allows for on-the-go learning and addresses barriers to social learning such as fears of posting. It also describes how social learning helps solve business problems by developing employee skills and reinforcing culture. Popular social media tools like Facebook, Twitter, and Google provide collaborative opportunities to strengthen employee relationships and support problem solving.

1. Social Media
Training
A SELF-GUIDED TRAINING MANUAL FOR UTILIZING SOCIAL MEDIA IN
TRAINING
JACKIE COFFEE, STEVE FRANK, R. DENISE JOHNSON, STEPHANIE
STANLEY
AET/560

2. Overview
This training manual will provide guidance around utilizing social
media within the corporate learning environment.
With the increased usage of social media, companies must ensure that
they are utilizing all methods and avenues that will allow for “ease of
use” when on the go, social learning via social media will provide that
opportunity.

3. Social Learning

4. Barriers to
Social
Learning
Overcoming
Barriers
Nervousness about learning
technologies, not
understanding how it is used.
Fear of posting, commenting,
advising, or responding to a
comment made by senior
management
Learning would question social
learning and benefits to them
Demonstrating how social
media works in its simplest
form.
Utilize Blended Learning
Encourages team building and
support

5. Problem Solving through Social
Learning

6.  The role that social learning plays in addressing business problems
is it helps with employee development and skill advancement.
 In addition, it helps to reinforce organizational culture and helps to
change the culture through communication which in turns reduces
many business problems. ("Shrm", 2016).
 Employees learn from how their peers address and deal with the
same or similar situations.

7. Business Issues and Strengthening Relationships

8. By allowing employees to ask and answer questions and problem solve
together, social learning has helped employees when confronted with a
difficult work problem.
 Alleviates employee stress and boosts morale.
 Posing questions on social media is a fast and efficient way to obtain an
answer, and it isn’t as nerve-racking as asking one’s supervisor.
 Provides more engagement from employees.
 Companies can implement more interactive training.

9. Social
Media Tools

10. Although there are multiple platforms and tools that can be used for social media
and social learning, sites such as Facebook, Twitter and Google are raising the bar
in terms of school and workplace collaboration. Of those more popular tools,
Google has moved to the forefront of collaboration with its G Suite.
Google launched the G Suite group of products that offered users access to the
cloud, email, instant messaging and a collaborative communication platform that
mimics the programs that could be found in MS office. Provides more
collaborative opportunities in real time assisting groups working together.

11. Conclusion
Social learning and social media is an
effective way to strengthen employee
relationships and collaboration efforts. It
influences the way people communicate,
gather new information and share their
views and opinions.
There are dozens of platforms available
for personal and workplace use; it is just
a matter of determining which tool
matches your overall need and objective.

12. References
14 Challenges Facing Export of ITES/BPO Services.(2015).
Retrieved from https://adepttechnologies.wordpress.com/2015/07/08/14-challenges- facing-
export-of-itesbpo-services/
Corporate Media Training and Workshops(2018).
Retrieved from https://themarketingnutz.com/corporate-social-media-training-and- workshops/
SHRM(2016). Retrieved from https://www.shrm.org/resourcesandtools/tools-and
samples/toolkits/pages/managingsocialmedia.aspx