This 3-day program on Achieving Business Excellence at the Asian Institute of Management provides managers with the tools and framework needed to continuously improve business processes and sustain high performance levels. The program director, Gordon J. Stevenson, is an experienced business excellence specialist who will guide participants on establishing a culture of self-assessment, critical analysis and refinement. The program is designed for middle to senior level managers who are responsible for operations and service quality and seek to ensure their business remains competitive. Attendees will gain insights on controlling vs empowering, diagnosing performance gaps, and engaging talent to deploy strategies.

1. Excellence
Achieving Business
Excellence
Achieving Business
Mapping the Way to Exceptional Performance
3 days program
EXECUTIVE EDUCATION AND
LIFELONG LEARNING CENTER
ASIAN INSTITUTE OF MANAGEMENT
Joseph R. McMicking Campus,
Eugenio Lopez Foundation Bldg,
123 Paseo de Roxas, Makati City, Philippines
Tel. nos : +632 8924011 Telefax : +632 8932050, 8932031
http://excell.aim.edu
http://exceed.aim.edu

2. Achieving Business ExcellenceAchieving Business Excellence
PROGRAM OVERVIEW
PROGRAM DIRECTOR
WHO SHOULD ATTEND?
A clear understanding of the factors which are critical in creating an operating environment whereby your business can truly
excel is essential for those managers expected to lead today’s organizations.
Identifying how to ‘walk the fine line’ between controlling & empowering, establishing a necessary mindset where managers
are in a positive sense, able to examine critically & diagnose performance gaps, know how to master business processes &
being effective in engaging talent towards deploying top level goals & strategies are but a few of the vital elements required in
any progressive managers Business Excellence toolbox for the millennium.
To address this need, the Asian Institute of Management (AIM), a developer of world-class leaders and managers of Asia, is
pleased to announce and invite participants to attend this program.
In principle, nothing ever remains the same. The art of survival in the world of business is to be able to adapt to change and
improve continuously. Satisfaction with the status-quo leads ultimately to performance stagnation and complacency and
eventually will be punished, leaving you vulnerable to your most ambitious and aggressive competitors.
The best companies learn to focus their entire organizations towards the never-ending journey to attain and sustain business
excellence. This requires nothing less than to establish a culture of ongoing self-assessment, critical analysis and constantly
revisiting, reinventing and refining those business processes critical for success. This 3-day public program will offer insight to
those companies in search of sustainable prosperity and dedicated to providing the highest levels of service quality to
customers and clients.
The course program will provide a roadmap and essential tools for the challenging but rewarding journey while offering a
wonderful opportunity for participants to network and benchmark with colleagues in their respective businesses.
Mr. Gordon J. Stevenson, the Business Excellence Director & specialist has amassed in excess of 20 years
transforming business operations throughout the globe. He is an author & has received numerous awards,
not least a commendation from Royal Philips Electronics President & Board of Management for outstanding
achievements. He was awarded, ASEAN Best Executive by Association of South East Asian Nations for his
contribution to business management. He has been qualified to assess for Business Excellence & was
certified to European Foundation of Quality Management (E.F.Q.M.) standards.
Mr. Stevenson will be joined by leading experts from Europe & Philippines in the field of Marketing & Human
Resources who will guide & coach the participants through the obstacles which block opportunities to maximize profitability &
service quality levels.
Middle to senior level managers responsible for operations activities & providing benchmark service levels, HR
Directors, CFO’s, VP’s, Plant Directors, young high potentials & key management staff those key decision makers
who will endeavour to ensure your business remains ahead and competitive.
Find out more exciting features of the program by contacting:
Representative of AIM for Executive Education program in Jakarta,
Martinus Benjamin
Tel. nos : +6221 2965588, +6221 30050688
Mobile : +62 8121280008
Email : martinus.benjamin@ultimatesmart.com