The document contains the resume of Zaheed M Diwan, which summarizes his experience as an investment banking process manager, consultant, associate at JPMorgan Services, and other roles. It lists his skills, experience launching a crystal business, roles at various financial firms, and education.

1. ZAHEED M DIWAN
605 Royal Gate, Yari Road, Versova, Mumbai – 400061, India.
Phone: (91) 9322293111
E-mail: zzdiwan@hotmail.com
SUMMARY
Investment Banking process manager, responsible for managing daily operations and key control
based functions, with emphasis on improving productivity and overall organizational efficiency.
KEY SKILLS
 Building teams, inspiring excellence & delivering results.
 Significant experience in managing complex operations.
 Integrating newly acquired systems & organizations.
 Rare combination of technical competence, leadership and financial expertise
 Demonstrated ability to successfully re-energize and turn around teams and operations.
 Ability to establish credibility at all managerial levels.
 Special focus on managing relationships across functions.
 Skilled competencies in managing and successfully delivering critical, high-profile projects.
VALUE PROPOSITION & COMPETENCIES
EXPERIENCE & ACHIEVEMENTS
ENTREPRENEUR COSMIC PARADISE.
(Feb ’14 – Oct ’15)
Instrumental in launching Cosmic Paradise in 2014 with a vision to empower its customers with
knowledge about the significance of using Crystals and providing them a genuine source of procuring
these precious and semi-precious gemstones. The main objective of the company was to source quality
crystals and trade them at competitive prices, globally.
Leadership
 Firm believer in leading-by-example &
empowerment
 Uncompromised professional ethics and
integrity
 Strategic planning and tactical execution of
plans
Project Management
 Problem solving & conflict management
competency
 Strong communication, project control &
planning
 Lead multiple, cross-functional complex
programs
 Training program development & administration
Technology
 Close co-ordination with technology.
 Transformational change agent
 Designed & deployed SLA’s, KPI’s & process
manuals
Risk Management
 Audit, risk management, compliance and
regulatory oversight
 Experience in disaster recovery & business
continuity
 Sox compliance

2. CONSULTANT (TRAINEE) NUNTIUS SYSTEMS,INC.
(April ’13 – Oct ’13)
Responsible for managing customer-facing pre and post-sales & technical support services as part of a
globally distributed team.
Samplings of Accomplishments include:
 Member of team that drafted and executed a product support strategy resulting in successful product
launch.
 Significantly increased the operational efficiency of the company by assisting the team in deploying a
corporate document/knowledge management solution system thereby eliminating “islands of data”.
 Added value to the company’s sales & marketing efforts by accompanying senior executives to trade
shows and various marketing events and interacting with media and potential customers.
ASSOCIATE(MIDDLE& BACK OFFICE OPERATIONS) JPMORGAN SERVICES INDIAPVT LTD
(MAY ’05 – MAY ’12)
Responsible for leading & managing Credit derivatives operations for Credit - Back & Middle office.
Samplings of accomplishments include:
 Key member of the team that migrated the global Credit derivatives confirmations (Electronic &
Paper) to Mumbai.
 Strong knowledge and functional experience in the following asset classes: Money Market, Fixed
Income, Interest Rate Derivatives, FX Derivatives, Credit Derivatives, Equities and Equity Derivatives.
 Successfully implemented and monitored controls to ensure trades (Credit, Rates & Equity products)
booked in the Risk management systems (Murex, Pyramid) were confirmed either on paper or the
electronic platform (Depository Trust and Clearing Corporation -DTCC), within the timeframe agreed
with the Federal Reserve.
 Successful experience in writing functional and business specifications with the ability to map
conceptual, financial and business elements to practical system capabilities.
 Led and timely delivered in-house projects, with an aim to identify the root causes of discrepancies
affecting straight-through electronic processing.
 Accountable for initiating regular interaction between Senior and Middle management in order to
identify process gaps, achieve efficiency and create a control centric focus amongst the teams.
 Partnered with the Front office to implement cross trainings across regions.
 Mentored junior staff to achieve individual and business objectives.
 Undertook transparent & fair performance management appraisal.
 Led process initiatives to achieve 95% straight through processing without any manual intervention.
 Partnered with Technology to bring significant cost benefits through proper planning and delivery of
time critical projects.
 Part of the team, specially selected for planning, resourcing and successfully integrating Bear
Stearns’s systems with the JPMorgan platform.
 Initiated an in-house talent development program to identify, mentor and retain key ‘high talent’
leaders and associates.
 Formalized a global support model for the Credit Middle Office. This involved regular interactions with
the legal teams across the top Broker Dealer firms, globally.
 Intermediated with the Legal teams, Traders & Counterparties to ensure the confirmations comply
with the Terms and Conditions as required by ISDA.
 Partnered with the in-house technology teams and external counterparties such as ICE Clearing,
ISDA & Depository Trust and Clearing Corporations (DTCC) to accommodate global initiatives,
undertaken by the Broker Dealer community, in order to create transparency in the financial markets.

3. LOAN PROCESSING & CUSTOMER SUPPORT EXECUTIVE E-SERVE INTERNATIONAL LTD
(JUN’03 – AUG’04)
Responsible for providing quality customer service to Realtors and Citibank clients.
Samplings of accomplishments include:
 Key point of contact for realtors and retail customers, providing them information on the various home
equity products available with Citibank
 Assuring quality & timely customer service by understanding the customer’s needs and providing
them with the appropriate Home equity products.
 Ensuring necessary due diligence is completed
 Addressing grievances in a timely and an effective manner
 Monitoring and reporting the MIS to the management.
TECHNICAL SUPPORT EXECUTIVE WIPRO SPECTRAMIND ESERVICES PRIVATE LTD.
(MAY ’02 – MAR ’03)
Executive accountable to provide technical support to AOL clients across North America.
Samplings of accomplishments include:
 Providing technical support & effective customer service to AOL users (America Online - an Internet
Service Provider in North America).
 Responsible for cross selling associated products to the existing customers.
 Responsibility included educating the customers on new features and proper usage.
EDUCATION
 Bachelor’s Degree From Mumbai University (Commerce) (April 2001)
 MCSE (Microsoft Certified Systems Engineer)
 NCFM (National Stock Exchange Certification In Financial Management)